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Times Leader Features Network Solutions Hazleton PA call center

by Shashi Bellamkonda on June 30, 2008

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The Northern Pennsylvania paper Times Leader  had this article ”
The Extra Mile – Firms use perks to attract and retain staff ” under local news featuring Network Solution’s call center in Hazleton PA. The Times Leader reporter Jerry Lynott interviewed Joe Pickett Vice President of customer service at Network Solutions who is based in Hazleton PA where there are about 250 employees.

I have been to the call center several times and it is a very nice drive from the Washington DC area to Hazelton ( of course unless you are driving through a snow storm !) the people t the call center have a lot of enthusiasm and are very hospitable. I have made quite a few friendships during my visits there and still keep in touch.

The article http://www.timesleader.com/news/Firms_use_perks_to_attract_and_retain_staff_EXTRA_06-29-2008.html made an interesting Sunday morning read.

The Fairfield Inn & Suites Hazleton is an excellent place to stay if you are in the Hazleton area. This is my personal recommendation and not necessarily that of Network Solutions .

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      Thanks for sharing this info about call centers. It is indeed one of the fastest industries today and we hope that it will continue its success in other parts of the country.

    • http://www.openaccessmarketing.com/ Call Center Outsource

      Thank you for sharing this. Given how big the Outsourcing industry is now, it is not surprising if it remains to be one of the top industries in the coming years.

    • http://www.oneworldconnections.com KPO Philippines

      Thanks for sharing the link. I had a good time reading the article.

    • http://oneworldconnections.com contact center philippines

      Thanks for the interesting read. I think that the key to customer satisfaction is keeping your employees happy. Call center agents' attitudes about their job reflects on the way they deal with customers, so addressing their needs and concerns should be one of the management's main priorities.