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Social Media Success at Network Solutions

by cbensen on October 28, 2008

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On Thursday, October 30th I am speaking on a panel at the Social Media Strategies Conference in San Francisco, CA. The panel that I’m on is:

How to Implement Social Media Strategies for Big Business
This panel features three community managers sharing their experiences implementing social media technologies in large corporate environments.

Moderator: Matt Warburton, Director, Community Management, Yahoo!
Connie Bensen, Community Manager, Network Solutions
LaSandra Brill, Manager, Web & Social Media Marketing, Cisco
Michael Brito, Social Media Strategist, Intel

As I was thinking about the accomplishments of the Social Media Team at Network Solutions I realized that the story can be told thru blog posts.

1. The realization of the potential for using social media was promoted by:

Raj Malik, Lawyer at Network Solutions

2. The challenges are outlined by Livingston Communications:

On the Buzz Bin

3. I outlined the role I serve

On my blog

4.The Social Media Team utilizes @netsolcares on Twitter

Twitter for Customer Service

Another Twitter Success Story

Gerry Rosso – Voice of @netsolcares

5. Our efforts are acknowledged for ‘Listening’

Finalist for SNCR Award

6. I joined in the volunteer hurricane preparations & Network Solutions comp’ed hosting services

Hurricane Wiki – philanthropy

7. A 10 year old used our software to raise money for children less fortunate than himself

Encouraging User Generated Content

8. I lead a social media campaign in supporting that 10 yr old’s vision & helping him attain the matching funds offered by Network Solutions

9. Other efforts for providing for customers of Network Solutions:

Video series for putting your business online (very popular – viral?)

10. Supporting a Community for Small Businesses

mysolutionspot.com

11. Open Innovation at Network Solutions

ideasarepower.com

12. Creating a Network for Developers

LinkTogether

Find us on Facebook and follow us on Twitter for more posts like this!

Brought to you by Network Solutions®, a Web.com® service.

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    • Diane

      Don't forget your private communities! I hope all is well, Shashi.

    • Shashib

      Hi Diane,

      You bring up a good point . Yes we have been using private communities like Communispace for a long time which got mentioned in the book GroundSell by Charlene Li and Josh Bernoff. That has been very valuable for us in terms of user interaction.

      Shashi

    • Diane

      Don't forget your private communities! I hope all is well, Shashi.

    • http://www.shashi.name Shashib

      Hi Diane,

      You bring up a good point . Yes we have been using private communities like Communispace for a long time which got mentioned in the book GroundSell by Charlene Li and Josh Bernoff. That has been very valuable for us in terms of user interaction.

      Shashi