We have identified this issue affecting Network Solutions hosting customers. We are making changes to our system and reinforcing measures to protect customers hosted with us.
We also want to set the record straight about the scope of the situation. With the information we have at this time, the impact is to approximately 5% of our hosting customers. However, no matter how few customers have been impacted, it’s too many. We take this issue very seriously. We have multiple teams working tirelessly to address it and work with our customers. No personally identifiable or financial information was impacted by this issue.
Here is what we are doing for our customers:
a) Proactively working to get our customers’ web sites back to normal.
b) Conducting a complete analysis of the issue and testing the measures we are putting into place to prevent recurrence.
c) Making changes to some hosting FTP passwords. As part of our preventative steps, we had to quickly change FTP passwords for certain customers and we notified customers after the fact. We realize this is a painful experience especially for those who are performing updates via FTP, and we sincerely apologize for not being able to communicate this in advance.
d) We are also continuing to reset FTP passwords for certain other customers and will complete this process over the next few days.
Here is what Network Solutions hosting customers should do:
- Please check your website to make sure it’s rendering correctly in a browser.
- If you received an email and your FTP password was reset please change it to your desired password. Due to the speed at which we had to implement protective measures there are a few customers who may have to reset their password more than once. Again, we regret the inconvenience.
- It is always a good practice to keep your security and malware system scans up-to-date and run them regularly on all of your computers.
Our customer support teams are on alert to help customers. Please email us at listen@networksolutions.com if you are a customer and need assistance.
We will continue to keep you updated here as more information becomes available. Because of the likelihood that the perpetrators might be monitoring social media channels we have not been as open in our communications as we would like to be – as the saying goes “Loose lips, sink ships
Brought to you by Network Solutions®
