We have been updating this blog with information for customers. Here are instructions for what to do and look for to make sure your WordPress install is functioning properly:
1. ”Error connecting to your database” ( This is not a hack)
- Login to your Network Solutions account
- Go to Web Hosting >>choose the hosting package by name
- Go to Configurations>> Database manager
- Click on the link “show: and this gives you your database username and password
- Next use FileManager or your FTP to open the file wp-config.php
You will see these lines with the username and password
/** MySQL database username */
define( ‘DB_USER’, ‘THE USER NAME GOES HERE’ );
/** MySQL database password */
- define( ‘DB_PASSWORD’, ‘PASSWORD GOES HERE’ );
- Compare and make sure the passwords are the same in both place if not change the password in the WP Config file.
2. One Click Install Plugins:
- If you are using the Network Solutions one click install
- Login to your Network Solutions account
- Web Hosting >>choose the hosting package by name
- Go to “Site Enhancements” >> “Open Source Library”
- Click on “Manage” for the application you have installed
- Click on the “Repair this blog” button
- This should reinstall the application without affecting your database
- However if you have made any custom changes to plugin themes or code you should check that as well.
- If you have not used our open source library please consider a fresh clean reinstall of your plugin.
3. Reinstalling WordPress Themes:
- This is only if you did not use the Network Solutions one-click WordPress Install
- This is suggested only if you believe there maybe residual code exisiting in your WordPress. This could need expertise with WordPress installations so we advice you contact your webmaster/web developer if you have installed a custom theme. Our support team can be reached at listen@networksolutions.com if you have questions.
4. Resubmitting your site to Google:
If you or your website visitors at any time got a warning from Google during a site visit, we recommend you submit your site to Google for review. Google has posted details of the process here: http://www.google.com/support/webmasters/bin/answer.py?hl=en&answer=45432
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