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We feel your pain and are working hard to fix this

by Shashi Bellamkonda on April 18, 2010

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Categories : Customer Support




Update : April 19th 2010
We have identified the issue and are currently in the process of deploying updates to address. Our teams are proactively cleaning any malicious code from affected files.

Our customer support teams are on alert to help customers. Network Solutions customers: Please email us at listen@networksolutions.com if you need assistance.
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Apr 18, 2010 @ 15:59

We have received reports that Network Solutions customers are seeing malicious code added to their websites and we are really sorry for this experience. At this time since anything we say in public may help the perpetrators, we are unable to provide details. It may not be accurate to categorize this as a  single issue such as “file permissions”.

Please know that we have all hands on deck fighting this new internet threat and investigating the cause. Our customer support teams are on alert to help customers. Network Solutions customers:  please email us at listen@networksolutions.com if you need assistance.

How can you protect yourself?

Our customer support team will help identify and assist in removing the errant code from your site. Password changes are a good safety precaution to take even if that is not related to this issue.  It is always good practice keep your security and malware system scans up-to-date and run them regularly on all computers. We will echo advice from Google’s post  from a few days ago “We recommend only running antivirus and antispyware products from trusted companies. Be sure to use the latest versions of this software, and if the scan detects any suspicious programs or applications, remove them immediately. “

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