We feel your pain and are working hard to fix this

Thanks ! fixed it and really appreciate the comment.

So basically you're saying that you still have problems with malicious users accessing and modifying the files of other users, right?

Since you all “fixed” the blog problem last week by changing the permissions on every PHP script on my site, I've been getting these massive error logs (“massive” compared to normal, which is NO error log generated at all) full of “mod_mime_magic can't read file XXX”. Every time someone accesses one of my two blogs or any of the scripts I have written myself now, an error record is generated in the log. I filed a customer service request (#1-460311022) one day and was told the next that the problem had been solved. It hadn't. (I also cannot delete the old access and error logs now, btw.)

I've contacted @netsolcares on Twitter, I've emailed hostingsupport@ as well as your listen@ address. And still no joy.

And now you tell us there's ANOTHER problem? WTF?

Two of my (non-wordpress) sites hosted by Network Solutions have been hacked by this script. Can you tell me what I can watch for as to the negative effects of having gone to my pages with these malware scripts? Also, so I can tell/warn visitors to my sites what they might watch for?

Hi Andrei,

We are working on this issue and will update the post as soon as i can.

Shashi

While I am concerned and outraged as well, Network Solutions was very clear that if your scripts break, or you think they are compromised, to call their customer service team. (Slashdot and others think this was limited to about 50-100 domains to contact their customer service team.) Please do that, and post back so we know you are helped.

When you call, ask for a support ticket to be opened.

Hi Sam,

Our support team is assisting customers in fixing their issue. We have a email address mentioned in the post to contact.

Shashi

Hi Terry,

No question this is a challenging time. Sincere apologies that this has
taken more time. Appreciate the support the customers and community are
giving us. Hang in with us and we will gain your confidence back. Our
folks have been working hard to protect and support our customers.

Shashi

We have been working hard to correct this problem and if you haven't already, check out this post on the instructions to check your site: http://blog.networksolutions.com/2010/what-to-d…

If you need additional help, please contact us on twitter at @netsolcares or at listen@networksolutions.com

We have worked day and night to correct this issue but if are still having issues, please check out this post on the instructions to check your site:
http://blog.networksolutions.com/2010/what-to-d…

and this one on changing your FTP passwords:
http://blog.networksolutions.com/2010/alert-hos…

If you need more help, please contact us at listen@networksolutions.com or at 1-800-333-7680.

Are you still having this issue? Robert,

We have worked day and night to correct this issue but if you are still having issues, please check out this post on the instructions to check your site:
http://blog.networksolutions.com/2010/what-to-d…

and this one on changing your FTP passwords:
http://blog.networksolutions.com/2010/alert-hos…

If you need more help, please contact us at listen@networksolutions.com or at 1-800-333-7680.

OK, so this happened several weeks ago, and I understand why account passwords had to be reset, etc. But as of today (5/11/2010) Network Solutions is *still* resetting my FTP passwords every couple of days. No one notifies me when they do this, I find out when FTP fails. I've called tech support multiple times, and verified that yes they did reset my passwords, and yes they will slap someone on the wrist for not informing me.

Networks Solutions, are you listening? I understand that you're working through some problems, but if you make changes to my account, TELL ME YOU'VE MADE CHANGES!! This is very irritating, unacceptable, and it's not the kind of service I've come to expect from you.