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WordPress is not the issue.

by Shashi Bellamkonda on April 14, 2010

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Categories : Customer Support




We wanted to respond to the debate and conversations about the recent incident affecting Network Solutions’ WordPress customers.  Recently, our customers have complained about malicious code on certain of their blogs hosted by Network Solutions. This was not an issue with WordPress.  Sorry to the WordPress community and customers for any misunderstanding. This issue resulted from a complex combination of factors and we own it. We have taken steps to address this issue and we continue to work to protect our customers.   Also we wanted to let you know that no personal or sensitive financial information was taken as a result of this issue.

We are learning from this experience.  By the way, we like WordPress and continue to use it for a lot of Network Solutions properties such as this blog.  Network Solutions customers that need any assistance feel free to email us at listen @ networksolutions.com

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    • http://xentek.net/ Eric Marden

      Good on ya! Thank you for owning up and clearing the air. +2 internet points for you and your team.

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    • Steven

      So we are okay now and everyone's clean and tidy? Who can I call in support that won't be afraid to tell me what I don't want to hear first so I can fix any problems and tidy things up?

    • photomatt

      Thank you very much for posting this.

    • http://www.networksolutions.com/small-business/getting-online.jsp Network Solutions

      You can email listen at network solutions.com if you need assistance

    • http://www.networksolutions.com/small-business/getting-online.jsp Network Solutions

      Thanks Eric. That means a lot – Shashi

    • http://www.networksolutions.com/small-business/getting-online.jsp Network Solutions

      Thanks Jeff.

    • http://www.networksolutions.com/small-business/getting-online.jsp Network Solutions

      Appreciate your responding here.

    • http://www.wpbeginner.com Syed Balkhi

      Thank you for owning up to it. I was considering removing Network Solutions as one of my affiliate partners, but now I will keep you guys :)

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    • Concerned nsHoster

      This means they hacked the MySql servers?

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    • pixelcrayons

      Ok may be you have found some other issue with your blog. But what about other cases which have been reported regarding the hacking issue of WordPress blogs. I guess media Temple had reported something..Anyways this news must have brought comfort to so many webmasters and bloggers..But still not clear about the issue..

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      Thank you for posting! We need to pull together to solve problems. Does anyone have a cleaning tool out there for the bad scripts in the php files?

    • terrywhite

      And as of this morning (actually for the past couple of days) NEW hacks have shown up and now all of my “index.xxx” files are being infected!

    • Granny

      Thanks for owning up, and for solving my problem. I appreciate it.

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    • dak

      Is this hack problem solved at Network Solutions?

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      Please see our post for updates
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    • http://whyurban.com Sam Trevino

      Good step and it may keep me as a customer, but still doesn't help my blog that got trashed.

    • Anonymous

      Thats it. I am a GoDaddy customer and they didn't take the responsibility. They said is WordPress fault and my as a customer.

      I will definitely become a customer of networksolutions and the main reason is because you admit that it was your fault and you work hard to fix it!

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      Good to see you take responsibility. Today's Internet environment is full of unscrupulous people with nothing better to do than hurt others. Hope the community teams up to stop these rascals…

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      What was the issue or problem you encountered to your customer? Hope it already fix.

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