Unix Hosting Customer Advisory

Over the past few days we made an update to FTP credentials for some of our users. If you are having issues with FTP please try resetting the password. We do this as part of our continuing efforts to provide customers the most stable and secure platform with which to host your websites.

Instructions to receiver/reset your password are below:

To retrieve / change your FTP current password follow the steps below;

1. Log into your Account Manager http://www.networksolutions.com/manage-it/index.jsp with your username and password.

2. Click on “My Hosting Packages.” If you have multiple Hosting Packages, click on the name of the Hosting Package you would like to view.

3. Scroll down to the section in the middle of the page called “Manage Hosting Package” and click “show” next to the password in order to view it. In order to change the password, continue to step 4.

4. Click “Manage FTP Accounts” next to the FTP Username and Password from step 3.

5. Select the Radio Button next to the FTP user you would like to edit and then click “Edit”

We recommend making the password as strong as possible. As a best practice we strongly recommend not changing back to any password that you’ve used in the past.

For more information on how to do so for some common FTP clients

*   CuteFTP http://www.networksolutions.com/support/configuring-your-website/

*   DreamWeaver http://www.networksolutions.com/support/how-do-i-set-up-options-for-dreamweaver-s-ftp-connection/

*   DreamWeaver Site http://kb2.adobe.com/cps/147/tn_14787.html

*   Fetch http://fetchsoftworks.com/fetch/help/Contents/Tutorial/TutorialConnecting.html

*   Filezilla http://wiki.filezilla-project.org/Using;

Websites not accessible on Thursday and Friday

We wanted to update our customers whose websites were affected for approximately 1 to 3 hours around 5 p.m. on Thursday March 15th and Friday March 16th.  Network Solutions had external traffic spikes causing intermittent severe loads that caused customer websites to not be accessible. Taking steps to mitigate these DDOS attacks, Network Solutions Operations Department  had to work quickly to manage the traffic and isolate the source and help restore access to customer sites.

We regret the inconvenience and highly appreciate your patience. Unfortunately circumstances like these are external to our networks and perpetrated  by third parties.

Here are links to two articles that explain what a DDOS attack is in case our readers are interested.

http://www.us-cert.gov/cas/tips/ST04-015.html

http://en.wikipedia.org/wiki/Denial-of-service_attack