As many of you are well aware, there have been a number of email issues affecting customers this week. We understand that you rely on our email service, and we take that responsibility seriously. We apologize to customers who have experienced intermittent issues over the last several days and wanted to give you a quick update.
Here are some of the reported issues and the current status. If you are experiencing issues outside of these, please know that we are working diligently to help resolve these. We appreciate your patience and will share additional updates as they become available.
“Too Many Hops” bounce back emails
Some customers reported a bounce back with this message last week. This issue is resolved. No additional action is required on your part if you received this bounce back.
Receipt of spam emails
Some customers reported an increase in spam emails. This is the result of changes to our spam filtering process. We have made changes and will continue to refine this.
Last week, a large number of customers received bounce back emails. If you had received a bounce back, please re-send the affected email.
The issues above have resulted in much higher than average wait times in our customer service center. We are updating our recorded message about the issues so you do not have to wait on hold. Please also remember that you may open a ticket at any time through your Network Solutions account manager.
We apologize for the inconvenience this may have caused.