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		<title>5 on Friday: Monitoring Your Reputation and Building Your Community</title>
		<link>https://www.networksolutions.com/blog/2012/08/5-on-friday-monitoring-your-reputation-and-building-your-community/</link>
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		<pubDate>Fri, 10 Aug 2012 20:01:41 +0000</pubDate>
		<dc:creator>Debra Braschel</dc:creator>
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		<description><![CDATA[Are you listening to your customers online? Is your blog generating ROI? Do you market products to pet lovers? In this week’s 5 on Friday, you’ll get tips and tactics to help you manage your reputation online, increase your sales via mobile and social, and engage with your community by diversifying content. Plus, you’ll get [...]]]></description>
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		<title>Are You Sure You’re Listening to Your Customers?</title>
		<link>https://www.networksolutions.com/blog/2012/08/are-you-sure-youre-listening-to-your-customers/</link>
		<comments>https://www.networksolutions.com/blog/2012/08/are-you-sure-youre-listening-to-your-customers/#comments</comments>
		<pubDate>Thu, 09 Aug 2012 13:32:04 +0000</pubDate>
		<dc:creator>Shashi Bellamkonda</dc:creator>
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		<description><![CDATA[Small businesses are very good at customer service—a consistent theme that we’ve seen in the Small Business Success Index (SBSI) Survey results since 2009. What has changed, however, is the way customers communicate in today’s hyperconnected world. Customer feedback has moved from face-to-face feedback, letters, phone calls, or suggestion boxes to online discussions on websites [...]]]></description>
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