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	<title>Small Business Conversations on the Network Solutions Blog &#187; crisis</title>
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		<title>Reacting to Social Media-Inflamed Crises: Amazon vs. Domino&#039;s</title>
		<link>http://www.networksolutions.com/blog/2009/04/reacting-to-social-media-inflamed-crises-amazon-vs-dominos/</link>
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		<pubDate>Thu, 23 Apr 2009 12:00:54 +0000</pubDate>
		<dc:creator>Joe Loong</dc:creator>
				<category><![CDATA[Being Social]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[amazon]]></category>
		<category><![CDATA[amazonfail]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[dominos pizza]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[monitoring]]></category>
		<category><![CDATA[reputation]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://blog.networksolutions.com/?p=1444</guid>
		<description><![CDATA[I think enough time &#8212; gosh, like a whole week &#8212; has gone by so we can be sufficiently clear-headed to draw wildly self-serving and far-reaching conclusions from the latest Twitter-enabled, blog-powered, marketing and PR dustup/corporate nightmare scenario. In fact, we&#8217;ve got two of them, so we can do an episode of compare and contrast: [...]]]></description>
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		<title>Building Your Brand Series &#8211; Part 2 &#8211; Responding</title>
		<link>http://www.networksolutions.com/blog/2008/10/building-your-brand-series-part-2-responding/</link>
		<comments>http://www.networksolutions.com/blog/2008/10/building-your-brand-series-part-2-responding/#comments</comments>
		<pubDate>Wed, 22 Oct 2008 20:23:08 +0000</pubDate>
		<dc:creator>cbensen</dc:creator>
				<category><![CDATA[Build Your Brand Series]]></category>
		<category><![CDATA[small business tips]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Alex DeCarvahlo]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[reputation]]></category>
		<category><![CDATA[responding]]></category>
		<category><![CDATA[StartPR.com]]></category>

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		<description><![CDATA[In Part 1 of this series I talked about the various tools that can be used for listening. I also interviewed Alex DeCarvahlo who has a new product called StartPR.com. You will want to listen for awhile before responding. Look for trends &#38; see where people are talking about your product/services. What is the tone? [...]]]></description>
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