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	<title>Small Business Conversations on the Network Solutions Blog &#187; customer service</title>
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		<title>5 Things a Toddler Can Teach a Small Business About Customer Service</title>
		<link>http://www.networksolutions.com/blog/2012/03/5-things-a-toddler-can-teach-a-small-business-about-customer-service/</link>
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		<pubDate>Tue, 27 Mar 2012 17:14:40 +0000</pubDate>
		<dc:creator>Mary Ann Larson</dc:creator>
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		<category><![CDATA[set expectations]]></category>
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		<description><![CDATA[So what can dealing with a toddler teach us about delivering better service to our customers? I&#8217;d like to share a few observations that I&#8217;ve garnered from my life with my spirited daughter. 1. No Yelling. Oftentimes, this seems like a no-brainer. But in the heat of the moment, whether it&#8217;s a screaming toddler or [...]]]></description>
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		<title>Small Businesses Suck at Marketing…But Not Social Media</title>
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		<pubDate>Wed, 23 Mar 2011 11:00:14 +0000</pubDate>
		<dc:creator>Monika Jansen</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Small Business Success Index]]></category>
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		<category><![CDATA[customer service]]></category>
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		<description><![CDATA[I know you are scratching your head and asking just how on Earth a small business can simultaneously fail at marketing and do great with social media when social media is so closely identified with marketing. Well, the answer, dear readers, is in the 5th wave of the Small Business Success Index (SBSI), which was [...]]]></description>
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		<title>How Do I… Assign Account Contacts?</title>
		<link>http://www.networksolutions.com/blog/2010/12/how-do-i%e2%80%a6-assign-account-contacts/</link>
		<comments>http://www.networksolutions.com/blog/2010/12/how-do-i%e2%80%a6-assign-account-contacts/#comments</comments>
		<pubDate>Tue, 28 Dec 2010 15:00:29 +0000</pubDate>
		<dc:creator>Kate Hearity</dc:creator>
				<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[account contacts]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[how do i]]></category>

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		<description><![CDATA[It’s time to talk about Account Contacts!  What are they? How important are they? What do they do?  You and your business need to know!  Why is this so important?  Let’s talk real life here: When I first registered my domain, k8music.com, I had a designer working on my website for me.  (Hey, I was [...]]]></description>
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