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	<title>Small Business Conversations on the Network Solutions Blog &#187; managing employees</title>
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		<title>We Can Be HEROes: A Book Review of Empowered</title>
		<link>http://www.networksolutions.com/blog/2011/08/we-can-be-heroes-a-book-review-of-empowered/</link>
		<comments>http://www.networksolutions.com/blog/2011/08/we-can-be-heroes-a-book-review-of-empowered/#comments</comments>
		<pubDate>Fri, 05 Aug 2011 11:00:35 +0000</pubDate>
		<dc:creator>John David</dc:creator>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[Featured Articles]]></category>
		<category><![CDATA[book review]]></category>
		<category><![CDATA[empowered]]></category>
		<category><![CDATA[HEROes]]></category>
		<category><![CDATA[John David]]></category>
		<category><![CDATA[Josh Bernoff]]></category>
		<category><![CDATA[managing employees]]></category>
		<category><![CDATA[Ted Schadler]]></category>

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		<description><![CDATA[The empowerment of consumers means that companies need HEROes (Highly Empowered Resourceful Operatives) to step forward and take the lead. HEROes are actually everywhere in a company. Management merely needs to tap these resources and empower them with the same technology and tools available to the consumer.  The thing about a HERO is that they are already most likely using these tools and technology even before seeking permission to use them.  They are on Facebook, Twitter, and other social media networks or using an iPad or other mobile device. These HEROes find that using the latest technology helps them work more productively and be more proactive in assisting customers.  As stated in the book using unauthorized software or technology may contain some pitfalls such as software compatibility and technical limitations.
]]></description>
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