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	<title>Small Business Conversations on the Network Solutions Blog &#187; monitoring alerts</title>
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		<title>Are You Sure You’re Listening to Your Customers?</title>
		<link>https://www.networksolutions.com/blog/2012/08/are-you-sure-youre-listening-to-your-customers/</link>
		<comments>https://www.networksolutions.com/blog/2012/08/are-you-sure-youre-listening-to-your-customers/#comments</comments>
		<pubDate>Thu, 09 Aug 2012 13:32:04 +0000</pubDate>
		<dc:creator>Shashi Bellamkonda</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[marketing]]></category>
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		<category><![CDATA[listening]]></category>
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		<description><![CDATA[Small businesses are very good at customer service—a consistent theme that we’ve seen in the Small Business Success Index (SBSI) Survey results since 2009. What has changed, however, is the way customers communicate in today’s hyperconnected world. Customer feedback has moved from face-to-face feedback, letters, phone calls, or suggestion boxes to online discussions on websites [...]]]></description>
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