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	<title>Small Business Conversations on the Network Solutions Blog &#187; responding</title>
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		<title>Are You Sure You’re Listening to Your Customers?</title>
		<link>https://www.networksolutions.com/blog/2012/08/are-you-sure-youre-listening-to-your-customers/</link>
		<comments>https://www.networksolutions.com/blog/2012/08/are-you-sure-youre-listening-to-your-customers/#comments</comments>
		<pubDate>Thu, 09 Aug 2012 13:32:04 +0000</pubDate>
		<dc:creator>Shashi Bellamkonda</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[NS Products]]></category>
		<category><![CDATA[Online Marketing]]></category>
		<category><![CDATA[ReputationAlert]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[small business tips]]></category>
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		<category><![CDATA[customer feedback]]></category>
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		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[Google Alerts]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[monitoring alerts]]></category>
		<category><![CDATA[online ambassadors]]></category>
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		<category><![CDATA[responding]]></category>
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		<category><![CDATA[SBSI]]></category>
		<category><![CDATA[sentiment analysis]]></category>
		<category><![CDATA[Small Business Success Index]]></category>
		<category><![CDATA[Small businesses]]></category>
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		<guid isPermaLink="false">http://www.networksolutions.com/blog/?p=36130</guid>
		<description><![CDATA[Small businesses are very good at customer service—a consistent theme that we’ve seen in the Small Business Success Index (SBSI) Survey results since 2009. What has changed, however, is the way customers communicate in today’s hyperconnected world. Customer feedback has moved from face-to-face feedback, letters, phone calls, or suggestion boxes to online discussions on websites [...]]]></description>
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		<title>Building Your Brand Series &#8211; Part 2 &#8211; Responding</title>
		<link>https://www.networksolutions.com/blog/2008/10/building-your-brand-series-part-2-responding/</link>
		<comments>https://www.networksolutions.com/blog/2008/10/building-your-brand-series-part-2-responding/#comments</comments>
		<pubDate>Wed, 22 Oct 2008 20:23:08 +0000</pubDate>
		<dc:creator>cbensen</dc:creator>
				<category><![CDATA[Build Your Brand Series]]></category>
		<category><![CDATA[small business tips]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Alex DeCarvahlo]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[reputation]]></category>
		<category><![CDATA[responding]]></category>
		<category><![CDATA[StartPR.com]]></category>

		<guid isPermaLink="false">http://blog.networksolutions.com/?p=302</guid>
		<description><![CDATA[In Part 1 of this series I talked about the various tools that can be used for listening. I also interviewed Alex DeCarvahlo who has a new product called StartPR.com. You will want to listen for awhile before responding. Look for trends &#38; see where people are talking about your product/services. What is the tone? [...]]]></description>
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		<title>Alex de Carvalho talks about StartPR &amp; offers great advice</title>
		<link>https://www.networksolutions.com/blog/2008/10/alex-de-carvalho-talks-about-startpr-offers-great-advice/</link>
		<comments>https://www.networksolutions.com/blog/2008/10/alex-de-carvalho-talks-about-startpr-offers-great-advice/#comments</comments>
		<pubDate>Thu, 16 Oct 2008 22:09:10 +0000</pubDate>
		<dc:creator>cbensen</dc:creator>
				<category><![CDATA[Interviews]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[alex de carvalho]]></category>
		<category><![CDATA[Brian breslin]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[florida]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[responding]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[startpr]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[xavier bussiere]]></category>

		<guid isPermaLink="false">http://blog.networksolutions.com/?p=290</guid>
		<description><![CDATA[I crossed paths with Alex de Carvalho because we were both working with the same customer segment. We both have since moved on but Alex &#38; I continue to be connected. Alex is busy with many things: he teaches courses at the college level, has his own business &#38; also organizes social media events in [...]]]></description>
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