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	<title>Small Business Conversations on the Network Solutions Blog &#187; Small Business Success Index</title>
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		<title>Are You Sure You’re Listening to Your Customers?</title>
		<link>https://www.networksolutions.com/blog/2012/08/are-you-sure-youre-listening-to-your-customers/</link>
		<comments>https://www.networksolutions.com/blog/2012/08/are-you-sure-youre-listening-to-your-customers/#comments</comments>
		<pubDate>Thu, 09 Aug 2012 13:32:04 +0000</pubDate>
		<dc:creator>Shashi Bellamkonda</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[marketing]]></category>
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		<category><![CDATA[Small Business Success Index]]></category>
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		<guid isPermaLink="false">http://www.networksolutions.com/blog/?p=36130</guid>
		<description><![CDATA[Small businesses are very good at customer service—a consistent theme that we’ve seen in the Small Business Success Index (SBSI) Survey results since 2009. What has changed, however, is the way customers communicate in today’s hyperconnected world. Customer feedback has moved from face-to-face feedback, letters, phone calls, or suggestion boxes to online discussions on websites [...]]]></description>
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		<title>Navin Ganeshan, Chief Product Strategist for Network Solutions Interviewed for MSN&#8217;s Business on Main</title>
		<link>https://www.networksolutions.com/blog/2011/04/navin-ganeshan-chief-product-strategist-for-network-solutions-interviewed-for-msns-business-on-main/</link>
		<comments>https://www.networksolutions.com/blog/2011/04/navin-ganeshan-chief-product-strategist-for-network-solutions-interviewed-for-msns-business-on-main/#comments</comments>
		<pubDate>Mon, 18 Apr 2011 13:14:08 +0000</pubDate>
		<dc:creator>Lisa Byrne</dc:creator>
				<category><![CDATA[Featured Articles]]></category>
		<category><![CDATA[In The News]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[Chris Cashman]]></category>
		<category><![CDATA[mobile marketing]]></category>
		<category><![CDATA[MSN's Business on Main]]></category>
		<category><![CDATA[Navin Ganeshan]]></category>
		<category><![CDATA[SBSI]]></category>
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		<guid isPermaLink="false">http://www.networksolutions.com/blog/?p=30845</guid>
		<description><![CDATA[Our Chief Product Strategist, Navin Ganeshan, was interviewed by Chris Cashman for MSN&#8217;s Business on Main this week. Chris and Navin spoke of our recent Small Business Success Index showing how awareness of mobile marketing is up but usage is still low. Most owners consider mobile marketing to be “ahead of its time” (24 percent) for small business [...]]]></description>
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		<title>The Tech-Powered Small Business</title>
		<link>https://www.networksolutions.com/blog/2011/03/the-tech-powered-small-business/</link>
		<comments>https://www.networksolutions.com/blog/2011/03/the-tech-powered-small-business/#comments</comments>
		<pubDate>Tue, 29 Mar 2011 14:00:57 +0000</pubDate>
		<dc:creator>Charles Colby</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Small Business Success Index]]></category>
		<category><![CDATA[economic outlook]]></category>
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		<description><![CDATA[Small business owners are as optimistic as they have ever been since the start of the recession, but their confidence as competitors is at a low point.  According to the January wave of the Small Business Success Index (SBSI) (by Network Solutions and the Smith School of Business at the University of Maryland), only a [...]]]></description>
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