Non-Profit Organizations
Customer Service in Non-Profit Organizations: Five Ways to Bring It Into Focus
Customer service is often a primary focus of every organization, regardless of whether the organization's focus is on delivering products for shareholder profit or services in misson-focused non-profits. Often, small and mid-sized non-profits need to rely on volunteers to help deliver services, which makes customer service "standards" harder to maintain. Here are some ways to keep customer service front-and-center while balancing the needs of your volunteers: