Website Security & Performance Monitoring FAQs

Every website owner, regardless of their online activity, can benefit from nsProtect Safe. The service is designed to guard your website from the real threat of hackers who search the Web to secretly target and exploit security vulnerabilities and to download malicious software to your visitor's computer. The consequences can be highly damaging from an attack and include website defacement, deletion of files, stolen identities, and lost usernames and passwords. Most damaging can be the loss of confidence from your customers.

nsProtect Safe also provides server uptime monitoring by downloading your homepage every five minutes from numerous locations around the world to check website availability. You are immediately notified if there are issues with your site — like slow download or downtime — so you can fix the problem quickly and prevent lost sales and customer frustration.

If you transact business or collect sensitive information online, you'll also want to consider an SSL Certificate.

nsProtect Safe is the only solution available that combines both vulnerability and performance monitoring at a price that is affordable for small businesses. It is easy to use and no technical expertise or software is required. In addition, the powerful backing of a trusted industry name like Network Solutions® will help you to build your brand and increase sales.

If you have taken the time to publish a website, you want it to perform optimally and be safe from hackers and malicious software. nsProtect Safe helps improve the efficiency of your website with continual security and performance monitoring. If any vulnerabilities or performance issues are found, you'll be immediately notified so the problems can be fixed before they affect sales or traffic to your website. With nsProtect Safe in place, you are free to focus on other aspects of your business without worrying how to monitor site security.

Setting up the service is easy. No technical expertise or software is needed to use nsProtect Safe to scan your website. After purchase, simply log in to Account Manager to assign the domain name (website address) to be monitored. Your scans will begin after a simple verification process. If you get stuck, simply call our outstanding, 24/7 technical support for free!

Site monitoring is a behind-the scenes service that scans your website for security weaknesses. nsProtect™ Safe transparently scans your website daily for over 14,000 known vulnerabilities that hackers can exploit to steal confidential information or use to install malicious code or software to perform attacks on your site or your visitors' computers. If a problem is detected, you're immediately notified via email alerts. nsProtect Safe gives you a chance to take appropriate action before experiencing serious harm!

Many people wonder how to monitor site uptime. nsProtect Safe provides server uptime monitoring by downloading your homepage every five minutes from numerous locations around the world. It looks at the speed at which your page downloads and the availability of your site. You are immediately notified if your site is downloading too slowly or if it is not available - so you can fix the problem quickly and prevent lost sales and customer frustration.

Performance monitoring takes place every 5 minutes. Vulnerability scanning takes place every 24 hours.

Vulnerability Monitoring: If a severe security alert is detected on your website, we'll immediately send you a Scan Failed notice advising you of the problem. You'll be instructed to log in to Account Manager to view the full report.

Performance Monitoring: If your website is slow to download from our monitoring sites we will immediately send you either a Performance Warning or Critical Warning, depending on the severity of the problem. The notices will continue to be sent until the problem is fixed.

Yes. The vulnerability and performance scans are critical for informational websites too. nsProtect Safe keeps you informed of vulnerabilities that could be exploited by hackers to install harmful software on your website, and helps ensure that your site is performing optimally and available to your customers at all times.

Yes. nsProtect Safe is a complementary product to SSL Certificates. Any customer with a live website should use it to ensure optimal performance of their site and to be notified of security alerts that could be exploited by hackers. If you have a transactional website secured by an SSL Certificate, adding nsProtect Safe gives you an extra layer of protection for you and your customers.

Yes. If you purchase any annual term nsProtect™ Secure SSL Certificate and any annual term nsProtect Safe service in the same order, you will save 10%.

No. This service does not block hackers from gaining access to your site. It scans your site and finds security weaknesses that could be exploited by hackers and notifies you immediately of the vulnerability. If you fix the vulnerability quickly you greatly reduce the chance of hackers gaining access to your website.

No. Your website does not have to be hosted at Network Solutions to use nsProtect Safe. Most Web hosting providers will allow you to monitor the performance and security of your Website using nsProtect Safe. Some hosting providers place limitations on website monitoring so you may need to contact your provider to notify them that you plan to use nsProtect Safe.