Comments on: How to Resolve Negative Online Reviews

By: Anonymous

Anonymous — Wed, 10 Oct 2012 13:55:00 +0000

No, we actually don’t delete comments like this, as we want to help! We apologize for the delay. If you still need assistance from our support team, please send them your domain name, contact info, and the details of your comment: http://www.networksolutions.com/contact/index.jsp. Thanks for your patience.

By: Unhappy customer

Unhappy customer — Tue, 09 Oct 2012 22:17:00 +0000

I am missing a buch of email on Network Solutions Account. I have been on hold for 30 minutes. This is by far not the first time. This company spends their time aggressivey marketing various services we do not need. But no customer support. I am a very unhappy network solutions customer. Here, resolve this. I betcha you will just delete it. But I am posting this every place on the web I can, while I am on hold. Why don’t you keep me on hold some more.

By: Anonymous

Anonymous — Mon, 25 Jun 2012 15:36:00 +0000

Oh wow, that is awful – I am so sorry you had to deal with a customer like that Jess, but yes, there are miserable people out there who can’t be pleased. This is a prime example of how one bad review among a sea of good reviews is meaningless – and only casts the bad reviewer in a bad light.

By: JESS K

JESS K — Sun, 24 Jun 2012 20:48:00 +0000

The ONE negative review we have had is from an EVIL person that could not be pleased if his life depended on it! He denied all the charges on his credit card bill, even though he took the trip. The credit card company took the hit when we sent written documentation on the circumstances. We had done two trips for him and he was a nightmare client. Lives 30–40 miles away and came to us, probably had already burned all the travel agents in his area! The loser forgot about his negative review of us and actually called AGAIN for a trip! We just old him what he wanted was sold out, and the only thing available was $1000. over his budget.

By: Chris Miller

Chris Miller — Thu, 21 Jun 2012 13:35:00 +0000

Boners BBQ, anyone?

By: Anonymous

Anonymous — Thu, 21 Jun 2012 12:18:00 +0000

Totally agree – taking the higher road is ALWAYS the best option – in personal and professional settings.

By: Jill from QualityLogoProducts

Jill from QualityLogoProducts — Wed, 20 Jun 2012 20:35:00 +0000

It’s SO important to keep your cool in situations like this. I’ve seen brands fly off the handle in a public forum and even argue/name-call right along with the customers. It’s not pretty. As tempting as it may be to hop on the defensive, it’s much more effective to calmly assess the situation and smooth things over. Take the higher road!