http://www.networksolutions.com/smallbusiness/2012/09/how-to-deal-with-a-negative-review-on-yelp/ Fri, 05 Apr 2013 12:16:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.networksolutions.com/smallbusiness/2012/09/how-to-deal-with-a-negative-review-on-yelp/#comment-55630 Anonymous Tue, 09 Oct 2012 20:22:00 +0000 http://www.networksolutions.com/smallbusiness/?p=14807#comment-55630 Sorry to hear about your experience, KDB Wedding. Please send your domain name, contact info, and the details of your comment to the Network Solutions support team so they can follow up with you: http://www.networksolutions.com/contact/index.jsp. Thanks for your help. Sorry to hear about your experience, KDB Wedding. Please send your domain name, contact info, and the details of your comment to the Network Solutions support team so they can follow up with you: http://www.networksolutions.com/contact/index.jsp. Thanks for your help.

]]> http://www.networksolutions.com/smallbusiness/2012/09/how-to-deal-with-a-negative-review-on-yelp/#comment-55607 KDB Wedding Tue, 09 Oct 2012 14:38:00 +0000 http://www.networksolutions.com/smallbusiness/?p=14807#comment-55607 It is LAUGHABLE that you are advertising this article as if you care even a tiny bit about your customers or your ratings....have you ever READ your reviews on facebook???? There is 1 good comment...1! This company is the WORST! First they double charged me, and that took me 45 minutes to finally get someone to understand what happened and fix it (My refund will take 8-10 days ! But damn if they were'nt ready to take it!) Then, they will not even allow me to build a website on the domain name I PURCHASED FROM them! Calling customer service is a total joke, it is almost impossible to reach anyone....and if you do, I sure hope you have at least 27 minutes to wait on hold while they forget about you. (That's all I could take, I had to hang up). My many, many e-mails to customer service have gon unanswered and unacknowledged. This is all in a 4-day period, mind you. I want a refund of 100% of everything I have given them....they can even take the domain name back. The company is awful! I never want to deal with them again. And yes, my company also uses them...and yes, we also will cease doing business with this crappy company. It is LAUGHABLE that you are advertising this article as if you care even a tiny bit about your customers or your ratings….have you ever READ your reviews on facebook???? There is 1 good comment…1!
This company is the WORST! First they double charged me, and that took me 45 minutes to finally get someone to understand what happened and fix it (My refund will take 8-10 days ! But damn if they were’nt ready to take it!)
Then, they will not even allow me to build a website on the domain name I PURCHASED FROM them!
Calling customer service is a total joke, it is almost impossible to reach anyone….and if you do, I sure hope you have at least 27 minutes to wait on hold while they forget about you. (That’s all I could take, I had to hang up). My many, many e-mails to customer service have gon unanswered and unacknowledged.
This is all in a 4-day period, mind you. I want a refund of 100% of everything I have given them….they can even take the domain name back. The company is awful! I never want to deal with them again.
And yes, my company also uses them…and yes, we also will cease doing business with this crappy company.

]]> http://www.networksolutions.com/smallbusiness/2012/09/how-to-deal-with-a-negative-review-on-yelp/#comment-53657 Sian Phillips Wed, 19 Sep 2012 20:34:00 +0000 http://www.networksolutions.com/smallbusiness/?p=14807#comment-53657 I think it is very important to deal with any negative comments in a timely manner until it is resolved as best it can be - it can escalate if ignored as you mentioned. Thanks for sharing on Bizsugar.com I think it is very important to deal with any negative comments in a timely manner until it is resolved as best it can be – it can escalate if ignored as you mentioned. Thanks for sharing on Bizsugar.com

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