http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/ Fri, 05 Apr 2013 12:16:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/#comment-71936 Anonymous Tue, 19 Mar 2013 14:06:00 +0000 http://www.networksolutions.com/smallbusiness/?p=16975#comment-71936 Yup, that is tricky. Always take the high road, though, as hard as it might be - and believe me, I like nothing more than to tell an idiot off! Yup, that is tricky. Always take the high road, though, as hard as it might be – and believe me, I like nothing more than to tell an idiot off!

]]> http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/#comment-71875 Anonymous Mon, 18 Mar 2013 22:20:00 +0000 http://www.networksolutions.com/smallbusiness/?p=16975#comment-71875 Yes. The tricky part is sticking up for yourself while not sounding defensive or offensive to the client. (even though you may want to tell him off) Yes. The tricky part is sticking up for yourself while not sounding defensive or offensive to the client. (even though you may want to tell him off)

]]> http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/#comment-71849 Anonymous Mon, 18 Mar 2013 14:20:00 +0000 http://www.networksolutions.com/smallbusiness/?p=16975#comment-71849 Oh my gosh, I know - it is beyond frustrating. However, if all of your other reviews are glowing, they're the ones who look bad, not you. If you can counter their review in a public way, even better - you'll publicly show you made an effort and took the high road. As long as you don't come across as angry or defensive, you're good. Oh my gosh, I know – it is beyond frustrating. However, if all of your other reviews are glowing, they’re the ones who look bad, not you. If you can counter their review in a public way, even better – you’ll publicly show you made an effort and took the high road. As long as you don’t come across as angry or defensive, you’re good.

]]> http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/#comment-71848 Anonymous Mon, 18 Mar 2013 14:20:00 +0000 http://www.networksolutions.com/smallbusiness/?p=16975#comment-71848 Oh my gosh, I know - it is beyond frustrating. However, if all of your other reviews are glowing, they're the ones who look bad, not you. If you can counter their review in a public way, even better - you'll publicly show you made an effort and took the high road. As long as you don't come across as angry or defensive, you're good. Oh my gosh, I know – it is beyond frustrating. However, if all of your other reviews are glowing, they’re the ones who look bad, not you. If you can counter their review in a public way, even better – you’ll publicly show you made an effort and took the high road. As long as you don’t come across as angry or defensive, you’re good.

]]> http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/#comment-71760 Anonymous Sun, 17 Mar 2013 14:48:00 +0000 http://www.networksolutions.com/smallbusiness/?p=16975#comment-71760 This sounds all well and good on the surface,. but its very frustrating when a client goes out of their way to trash your business on line even though you've ultimately come through for them. Every business person knows, whether they publically admit to it or not, that the customer is not always right, . This sounds all well and good on the surface,. but its very frustrating when a client goes out of their way to trash your business on line even though you’ve ultimately come through for them. Every business person knows, whether they publically admit to it or not, that the customer is not always right, .

]]> http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/#comment-71237 Anonymous Mon, 11 Mar 2013 14:35:00 +0000 http://www.networksolutions.com/smallbusiness/?p=16975#comment-71237 LOVE this suggestion! Pour sugar onto sour, et voila, you get sweet! LOVE this suggestion! Pour sugar onto sour, et voila, you get sweet!

]]> http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/#comment-71238 Anonymous Mon, 11 Mar 2013 14:35:00 +0000 http://www.networksolutions.com/smallbusiness/?p=16975#comment-71238 I have fired clients too - incredibly liberating, isn't it?! I have fired clients too – incredibly liberating, isn’t it?!

]]> http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/#comment-71239 Anonymous Mon, 11 Mar 2013 14:35:00 +0000 http://www.networksolutions.com/smallbusiness/?p=16975#comment-71239 I have fired clients too - incredibly liberating, isn't it?! I have fired clients too – incredibly liberating, isn’t it?!

]]> http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/#comment-71236 Anonymous Mon, 11 Mar 2013 14:35:00 +0000 http://www.networksolutions.com/smallbusiness/?p=16975#comment-71236 LOVE this suggestion! Pour sugar onto sour, et voila, you get sweet! LOVE this suggestion! Pour sugar onto sour, et voila, you get sweet!

]]> http://www.networksolutions.com/smallbusiness/2013/03/how-to-turn-difficult-customers-into-marketing-success-stories/#comment-71233 Amy Mon, 11 Mar 2013 14:15:00 +0000 http://www.networksolutions.com/smallbusiness/?p=16975#comment-71233 Monika, being in this business for over 27 years, I have dealt with a lot of difficult clients. In the past few years, I have decided to "fire" some clients~ sometimes their expectations are so over the top, it's not worth the effort! Monika, being in this business for over 27 years, I have dealt with a lot of difficult clients. In the past few years, I have decided to “fire” some clients~ sometimes their expectations are so over the top, it’s not worth the effort!

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