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Small Business Success Index 5

Index Score*   Grade
73 marginal
Capital Access 67
Marketing & Innovation 65
Workforce 76
Customer Service 88
Computer Technology 75
Compliance 92
*Index score is calculated on a 1-100 scale.
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SUCCESS STORY OF THE WEEK: Real Estate Consultant & Realtor Danilo Bogdanovic Relies on Social Media to Market His Business

August 18th, 2009 ::

This is the second in our series of small business Success Stories that we will be featuring weekly leading up to the inaugural GrowSmallBiz Conference on Tuesday, September 29, in Washington, D.C.

Danilo Bogdanovic has been a residential real estate consultant and realtor for over five years. His northern Virginia small business relied solely on word-of-mouth and personal referrals until three years ago, when he first diversified into the world of social media and quickly found cost-effective marketing success online.

According to recent Small Business Success Index findings, technology usage by small businesses is growing despite the recession, and particularly in the area of social media. Over just the past 6 months, the percentage of small businesses using social media has grown from 12% to 17%. Being a relatively early adopter of social media marketing practices has proved vital to Danilo’s real estate business. He estimates that 75% of his current business can be directly or indirectly attributed to his two blogs (LoudounScene.com and LoudounForeclosures.com) and other social media channels like Facebook and Twitter.

According to Danilo, “I started reading real estate blogs in summer of 2006. I realized that real estate marketing strategies and tactics were changing. Consumers want relevant and hyper-local information immediately and they want it easily accessible which to me meant online. Also, consumers wanted transparency and honesty from real estate agents. What better way to meet the demands of consumers than having an online destination where they could quickly and easily find relevant, honest, and easily digestible information about real estate. That’s how I decided to launch LoudounScene.com.”

“I’d already been using social media like Facebook for fun and personal reasons, but in talking with others in the real estate business and watching how businesses in other industries began to leverage these mediums to interact with customers, I knew I had to incorporate these channels into my marketing strategy. I’ve learned a lot…The social media community is very selfless and incredibly good at sharing information and tips with one another. The general mentality is ‘we’re all in this together’. ”

Today, Danilo’s blogs are his primary marketing channel, allowing him to build business relationships with people he would not have had any other opportunity to connect with, providing him with a digital equivalent of “word-of-mouth referrals.” The blogs provide readers with local real estate information and guidance on the purchase/sales process, allowing Danilo to establish and enhance his credibility as a local real estate expert.

In addition to his blogs, Danilo also uses Facebook and Twitter to communicate with fellow real estate professionals, other colleagues and clients, past and current. Twitter also allows him to provide instant updates on properties he is visiting and to highlight great real estate deals. Danilo says he spends a few hours per day on social media efforts, but because he generates so much business through these tools, he is able to cut back on time doing tasks that many other agents do, including broker office functions, Chamber of Commerce meetings, and preparing print ads.

Danilo’s final advice for small business owners who haven’t yet embraced social media: “If you’re nervous, just try it out you’ll be surprised at how others, even your customers will help you figure it out.”

Now tell us your story! As a small business owner, you put your heart and soul into your work, but that effort often goes largely unnoticed. This is your chance to tell everyone about your company and brag about what you have done to make it a success. We will be publishing one story each week leading up to the big event and giving the business owner a free ticket to the GrowSmartBiz Conference on Tuesday, September 29, in Washington, D.C. The next selection will take place on Monday, August 17.

Please submit all entries to growsmartbiz@networksolutions.com by Monday, September 21, 2009. All entries have a 500-word maximum and should include the challenges you have faced, especially given the recent economic downturn, and innovative ways you have overcome them. The earlier you submit an entry, the more opportunities you have to be chosen! All entrants not selected will receive a discounted admission to the GrowSmartBiz Conference.

Disclaimer: All winners will be informed by a Network Solutions representative prior to their story being published on the GrowSmartBiz Blog. Network Solutions is not responsible for the winners’ travel accommodations. If contest winners are unable to attend the GrowSmartBiz Conference for any reason, tickets are not redeemable for cash, merchandise, or any other item of value. In the event the winner cannot attend, ticket can be transferred to another party.

FREE WEBINAR: How Do You Effectively Market Your Small Business in a Downturn Economy?

August 17th, 2009 ::

GrowSmartBusiness is hosting our second webinar on Wednesday, August 26, on the topic of how to effectively market your small business during the downturn economy. According to the June 2009 Small Business Success Index findings, the Marketing & Innovation small businesses are suffering in most as a result of the current recession, so this webcast is especially important. Join in to learn about some innovative and effective marketing tips that won’t break the bank.

Webinar details:

How to Effectively Market Your Small Biz in a Downturn Economy?
Date: Wednesday, August 26, 2009
Time: 12-1 PM (EST)
Register: http://www.eventbrite.com/event/403194967

With a diminishing budget and increased pressure to sustain yourself in this economy, there are creative ways to effectively market your small business. Creating a website and SEO tactics are just the tip of the iceberg. Tough times demand smarter ways to market your company without hurting your cost center. Join the second GrowSmartBusiness Webinar hosted by Network Solutions to hear leading small business experts share their secrets to marketing success especially in an economic downturn.

Our small business marketing panel will include:

Jay Ehret

A street-wise marketer who cut his small business teeth while selling and creating radio advertising for 17 years. He is now Chief Steward of the company he founded in 2001: The Marketing Spot in Waco, Texas, Jay is a small business marketing consultant, coach, speaker, and blog author; he is a branding architect, a customer experience designer, a conversation starter, and an advertising strategist.

Susan Gunelius

Susan Gunelius is President and CEO of KeySplash Creative, Inc., a full service marketing communications provider offering copywriting, business communications, blog, book and article writing, and marketing and branding consulting services. She brings with her over 15 years of experience working in the marketing field for some of the largest corporations in the world (including divisions of AT&T, HSBC, Household International and more).

Jay Berkowitz

Jay is a small business internet consultant with more than 20 years of marketing experience. He has been behind the marketing for Fortune 500 brands: McDonald’s and Coca-Cola, developed online and offline strategies for AT&T, Sprint, and managed the marketing department for leading health and fitness website eDiets.com. Mr. Berkowitz is the CEO of Ten Golden Rules, a B2B internet marketing agency based in Boca Raton, Florida, specializing in internet advertising and marketing consulting services.

Panel Moderator: Prag Shah, VP, Web Storefront, Network Solutions

SUCCESS STORY OF THE WEEK: Entrepreneur Matthew Mandell Uses Analytics and Innovation to Deliver Food, Drinks, and Customer Service

August 13th, 2009 ::

This is the first in our series of small business Success Stories that we will be featuring weekly leading up to the inaugural GrowSmallBiz Conference on Tuesday, September 29, in Washington, D.C.

Matthew Mandell, owner of DC Snacks, is a lifelong entrepreneur who started his first company at the age of thirteen. Today, his late-night delivery business serves up over 1000 snack and personal items to customers across northwest Washington, D.C. Since opening on the George Washington University campus in 2002 under the name CollegeSnacks, DC Snacks has relied on technology and online tools to expand the business into a city-wide service.

Earlier this year, the Small Business Success Index study found that the most “plugged-in” small businesses were more competitive and successful than small businesses that shied away from technology, particularly in the areas of marketing and innovation. Matt’s success with DC Snacks is evidence of his embracing Internet business solutions in order to build the customer base, streamline operations, and grow both the product line and the company’s marketing reach. Even though DC Snacks operates strictly within Washington, D.C., city limits, the business is driven by web-based tools like online ordering, inventory management, and search engine marketing, which Matt can manage remotely.

According to Matt, “I created this business with one goal in mind: to serve people in DC late at night, any way possible. While we have had some name changes from CollegeSnacks to CampusSnacks to DCSnacks, the one thing that hasn’t changed is our desire to keep everything focused on the customer. Starting with less than 100 products from Costco, me and three friends started knocking on dorm room doors late at night. Now we are in our third location, six times the original space, and send bike deliveries out across the city 7 nights a week. It has been a wild ride and DC Snacks continues to evolve as we are always looking to improve and do better each and every night.”

From the beginning, Matt has embraced technology for DC Snacks. “We only accept online orders – no phone calls – which allows us to automate the order processing and inventory management, and reduce overhead costs, but more importantly provides a wealth of transaction information. This gives me the ability to constantly analyze our product mix, evaluate which products are paying the bills and which are simply taking up space in the stock room, and manage my weekly orders with suppliers. Instead of just taking orders and reacting, I can be proactive about adding new products and partnering with other local small businesses, since I have a lot of insight into my customers and what they want. Using Google Analytics also lets me take a close look at how people are navigating through the site and where they are dropping out, so I can constantly improve the purchase process.”

“Since the delivery area is so condensed, my online marketing is really concentrated on hyper-local search engine optimization and marketing strategies. I use GoogleAdwords, but I am able to make it extremely targeted so that I get really high conversions rates with a minimal monthly spend.”

While DC Snacks continues to flourish, satisfying the late-night cravings of college students and young professionals around the city, Matt’s entrepreneurial wheels keep spinning. In 2008 Matt sold another of his small businesses, Store4Summer.com, to the Allied Van Lines franchisee. Today, in addition to working on his MBA part-time at GW, Matt is working on starting up another venture that will provide cleaning services in the city. He already owns the URL for that, and about a dozen other companies that are currently just ideas forming in his head.

Matt’s driving goal in all his entrepreneurial ventures is customer satisfaction: “My passion is putting the customer experience first and making people’s lives easier in simple ways. Once I come up with an idea that meets these goals, I can’t wait to run with it.”

Now tell us your story! As a small business owner, you put your heart and soul into your work, but that effort often goes largely unnoticed. This is your chance to tell everyone about your company and brag about what you have done to make it a success. We will be publishing one story each week leading up to the big event and giving the business owner a free ticket to the GrowSmartBiz Conference on Tuesday, September 29, in Washington, D.C. The next selection will take place on Monday, August 17.

Please submit all entries to growsmartbiz@networksolutions.com by Monday, September 21, 2009. All entries have a 500-word maximum and should include the challenges you have faced, especially given the recent economic downturn, and innovative ways you have overcome them. The earlier you submit an entry, the more opportunities you have to be chosen! All entrants not selected will receive a discounted admission to the GrowSmartBiz Conference.

Disclaimer: All winners will be informed by a Network Solutions representative prior to their story being published on the GrowSmartBiz Blog. Network Solutions is not responsible for the winners’ travel accommodations. If contest winners are unable to attend the GrowSmartBiz Conference for any reason, tickets are not redeemable for cash, merchandise, or any other item of value. In the event the winner cannot attend, ticket can be transferred to another party.