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Getting Access to Capital for Your Small Business – GrowsmartBiz Podcast with John Backus

March 4th, 2010 ::

In our second episode of the GrowSmartBiz Podcast we speak with John Backus, Founder and Managing Partner of New Atlantic Ventures (www.navfund.com). He is a seasoned technology investor and entrepreneur with 25+ years of experience investing in and managing rapidly growing, high-technology companies.

His thoughts on Small Business’ challenge to getting access to capital

Here is the podcast:

John shared some of his thoughts on how small business’

  • Funding will be challenging through 2010 and should be
  • Understand Your Customer and What They Expect in Return from Buying and using your product
  • Deliver a product that solves real problems and saves money in the short term

He had some thoughts on those who have become entrepreneurs or thinking about becoming one:

  • Follow your dream
  • Don’t be afraid to start in a downturn. It is actually to your advantage
  • Be doing it, not just talking about it

Top 3 Messages that a Small Business should take away:

  1. Do Your Research before You Jump
  2. Get Very Close to Your Customer and Understand What They Want and are Willing to Pay for It
  3. Focus on generating revenue early

More About John

Prior to founding New Atlantic Ventures in 1998, John was a founding investor and the President and Chief Executive Officer of InteliData Technologies, a Fast 50 growth company in both 1997 & 1998.  John led InteliData’s predecessor, US Order, through a successful $65 million IPO in 1995. John currently manages a $225 million venture portfolio at New Atlantic Ventures.

He currently serves on the board of directors of MPowerPlayer, Ftrans, Koofers, Qliance & RemitPro. He is the past Chairman of the Wolf Trap Foundation Board of Directors, the past Chairman of the Northern Virginia Technology Council (NVTC) Board of Directors, the founding Chairman and current Board member of the NVTC TechPAC, and was appointed by former Virginia Governor Mark Warner to co-chair the Virginia Research and Technology Advisory Commission which he served on for 4 years.   John began his career at Bain & Co. and Bain Capital, where he was the first Bain & Co. management consultant to take a full time operating role (as CFO) in a portfolio company.

Tell Us How You are Doing

So how are you and your small business doing out there? What things have you learned on getting access to capital that you would share with your fellow entrepreneurs?

Anthony Edwards Gets #SmallBizCool

December 15th, 2009 ::

This is the final installment of #SmallBizCool from BlogWorldExpo 2009 for me and one that I am most proud of. Supporing worth while charities is something I’ve always been a big fan of. And when you find that a celebrity you like feels the same way…it is something magical. Rather than go into greater detail, let’s let Anthony Edwards himself explain why charity is so important and how he sees the new media landscape changing to better help support them.

Learn more about Anthony’s chosen charity Shoe 4 Africa or you can follow Anthony on Twitter @AnthonyEdwards.

If you haven’t had a chance to, check out Jill Foster’s #SmallBizCool interviews over at WomenGrowBusiess. You can also reach me on Twitter by sending a message to @wickedjava, or on Facebook at facebook.com/mcdougherty.

As all ways if you have been reading, and this time watching, thank you and stay wicked.

Kevin Pollak Gets #SmallBizCool

December 10th, 2009 ::

It’s time for another awesome installment of #SmallBizCool from the floors of BlogWorldExpo 2009. If you haven’t had a chance to, check out Jill Foster’s #SmallBizCool interviews over at WomenGrowBusiess.

One of the most memorable moments, for me at least, was Kevin Pollak’s part of the final keynote for the Expo. His insight into how social media has changed the landscape of media is insightful. Here he talks a little about why he thinks social media is cool.

Learn more about Kevin Pollak’s show or you can follow Kevin on Twitter @KevinPollak.

You can also reach me on Twitter by sending a message to @wickedjava, or on Facebook at facebook.com/mcdougherty.

As all ways if you have been reading, and this time watching, thank you and stay wicked.

BlogCritics and Technorati's Dawn Olsen Gets #SmallBizCool

December 1st, 2009 ::

I’m really excited to bring you another #SmallBizCool, thought up by the great Jill Foster of WomenGrowBusiness, from the floor of BlogWorldExpo 2009. I met so many great people there, but I really got a great interview Entertainment Editor of BlogCritics and Technorai, Dawn Olsen. Dawn and I shared a lot of laughs, but she gave a great insight into what BlogCritics is all about and a little into what’s new with Technorati.

You can learn more about BlogCritics and Technorati at their websites and learn more about Dawn.

You can also reach me on Twitter by sending a message to @wickedjava, or on Facebook at facebook.com/mcdougherty.

As all ways if you have been reading, and this time watching, thank you and stay wicked.

Protecting Your Small Business Brand with Trademarks – A #GrowSmartBiz Interview with Brian Winterfeldt of Steptoe and Johnson

November 25th, 2009 ::

646steptoe_logo (blue) copyI first met Brian Winterfeldt when he came to Network Solutions last year to give a great presentation on trademarks and IP for small business when he was with a previous firm. He joined Steptoe and Johnson earlier this year as a Partner in the Intellectual Property (IP) Group. Steptoe and Johnson is a general practice law firm with offices around the world. Brian is based out of the Washington, DC office and the IP Group is focused on identifying, registering and protecting a company’s IP. His focus within that group is as trademark attorney and helps companies of all sizes create, protect and enforce their brand assets. I recently had the opportunity to sit down with him and discuss how and why small business should work hard on a brand and protect it as a critical company asset. Here is a transcript of that interview:

Steve: As a self-proclaimed Global Brand Enforcer (cape not included) what is the overall process for small business to trademark their business?

BBrian Winterfeldtrian: Trademark protection should be a priority for any business, large or small.  Ideally, the process should begin even before the business name and brand names are selected: potential trademark owners should conduct trademark clearance searches for the marks they may wish to register.  At a minimum, US searches should be conducted, but if the business’s goods and/or services are likely to be marketed internationally, the business may wish to conduct searches in other countries or global searches as well.  These searches, when conducted by experienced trademark attorneys, will indicate whether each mark should be registrable in each jurisdiction or whether there are any potential obstacles (for example, if another party has already registered the same or a very similar mark). The business may wish to select several potential marks and conduct searches for all of them to improve the chance that at least one will be cleared.

Once the desired marks are cleared, the business should proceed with filing trademark applications in the desired jurisdictions.  Potential trademark owners should keep in mind that in the US, they will only be able to obtain trademark registrations if they are able to show use of each mark in interstate commerce, although they can initially file on an intent-to-use basis.  After each application is filed, it will undergo an examination process, during which time the applicant may be required to revise the application and/or submit arguments justifying why the mark should be registered.  Once the application has been approved by the examiner, it will proceed to publication, and if no oppositions are filed during a 30-day window, will then proceed to registration for use-based applications.

In addition to filing applications and pursuing trademark registrations, a business should also develop an enforcement strategy.  Enforcement of trademarks – that is, putting a stop to infringing uses of a mark – is extremely important as a mark can be significantly weakened if its owner fails to enforce it – or in extreme cases rights can be lost entirely.  Enforcement essentially involves determining which marks and elements of marks are most important to the business, monitoring the marketplace for potentially infringing uses, and then addressing these uses as they arise.  A business’s trademark counsel can assist with all of these elements of enforcement.

The company should review its trademark portfolio periodically to ensure that the marks being protected and enforced remain in use and/or remain of value to the company.

Steve: What are the components or types of trademarks? How long does the process take to get a trademark?

Brian: The two basic types of trademarks are word marks, which protect only the verbal form of the mark, and design marks, which protect a graphic representation of a mark.  Design marks may or may not be in color.  Occasionally, businesses may wish to file for protection for non-traditional marks, such as colors, three-dimensional shapes, and sounds.  However, small businesses that are just beginning to develop their trademark portfolios will likely want to focus on the word marks for their major brands and possibly design applications for their logos.

In the US, and in most international jurisdictions, applicants can file for their marks in one or more of 45 classes, depending upon the goods and services for each mark.  The applicant will need to pay an additional fee for each class applied for in most jurisdictions.

The time needed to proceed from initial application to registration varies greatly, but can take anywhere from about one year to several years.  The time will depend upon whether the mark is already in use, whether any amendments are required to the application, and whether the application is opposed after publication.

Steve: Since trademarks are just a US think what other things should companies do if they are international or want to protect their brand on an international level now and for the future?

Brian: Trademarks are actually not exclusive to the US! Most countries allow brand owners to apply for registration and protection of marks.

Once again, if a brand owner is considering selling its goods and services internationally, I recommend starting with a trademark search in the desired markets or globally to ensure that the desired mark is likely to be registrable in each of the desired markets.  The company should also determine its major current and potential markets and should consider filing for trademarks in those countries.  Companies that have a market presence in Europe should keep in mind that the European Community offers something called a Community Trademark (CTM), which allows for protection in each of the 27 EU member countries.

As companies, especially small businesses, are likely to need assistance with navigating the intricacies of the trademark application process in each international jurisdiction, they should work with the company’s US trademark attorney to coordinate with international counsel in each jurisdiction.  Value is provided by experience working with the various international jurisdictions, in combination with knowing your company well and its goals.

Finally, companies filing for international applications should expand their enforcement efforts to include those jurisdictions as well, especially in key markets.  International counsel can also assist with monitoring those marketplaces and addressing instances of potential infringement.

Steve: For a small business who always has many things that it needs to select in which to spend its limited budget on, what is the level of importance they should place on trademarks?

Brian: A company’s trademarks are among its most valuable business assets, and thus any budget should allow for some degree of expenditures on trademark protection.  Each budget should have room for applications relating to the company’s core brands in its major markets or for maintaining existing registrations for such marks.  If possible, the budget should also include a provision for some enforcement efforts to ensure that incidences of direct infringement can be discovered and addressed.

The company’s trademark counsel should be able to work within its budgetary constraints in order to develop an efficient portfolio management program that will meet the company’s protection and enforcement goals.

Steve: To wrap up I always like to ask a “five things” questions. So for you, what are five things a small business should look for in a trademark attorney

Brian: First, a small business should look for an attorney who is specifically experienced in trademark portfolio management, and who can point to successes in this area.  The business should not hesitate to ask for references from the attorney’s current or past clients who have successfully obtained and maintained trademark registrations.

Similarly, the business should look for an attorney who is experienced with both prosecution (filing applications and obtaining registrations) and enforcement, with notable successes in the enforcement realm (which may include executed settlement agreements, abandonment of infringing marks, or favorable decisions in litigation).

In addition, a business should seek out an attorney who has a network of strong relationships within the trademark community.  Even if the practice is limited to the US, attorneys usually need to work with outside investigators and search vendors, and those who have strong relationships with these vendors are more likely to provide quality, efficient, and cost-effective work.  Also, businesses that are considering any international applications will want to ensure that their attorneys have strong relationships with international counsel.

As the landscape of the trademark field is changing rapidly these days, especially with the growth of the Internet, businesses should look for attorneys who are active in the trademark community, particularly through membership and leadership in the International Trademark Association (INTA) or other intellectual property organizations.  Evidence of recent speaking engagements or publications in the field also demonstrates the attorney’s commitment to staying on top of cutting-edge developments in the field.

Finally, a business should look for an attorney who provides excellent customer service, who will treat a small business’s trademarks and portfolio with as much attention and care as that of a Fortune 500 company.  Again, references from existing and past clients can provide useful information regarding the attorney’s commitment to service, as can evidence of pro bono trademark work for community organizations.

Enabling a World Class Communication Infrastructure for Your Small Business – A #GrowSmartBiz Interview with Jason Welz of Comcast Communications

November 20th, 2009 ::

Welz Jason_webMany people have heard of Comcast and many readers of this blog might be customers of its television or Internet services. What many might not be familiar with is its growing business services group that works with thousands of small businesses. Recently at the GrowSmartBiz conference I got to meet Jason Welz, VP of Business Services, Comcast Beltway Region.  In this role, Welz oversees sales and marketing operations efforts for Comcast Business Class services throughout the company’s footprint in Southern Delaware, Maryland, Virginia, Washington, D.C. and parts of West Virginia. Welz joined Comcast from Knight Enterprises, where he served as president and CEO of the privately held cable and telecommunications construction and integration firm. Before Knight Enterprises, Welz spent more than 10 years in executive leadership positions throughout the cable industry, including positions at Cox Communications and Time Warner Cable where he focused his efforts on supporting the growth of high-speed data services, telephony and business services.

I recently had the opportunity to sit down and talk about the increasing power and flexibility that small businesses have when it comes to putting in a communications infrastructure. Here is a transcript of that interview:

Steve: Jason, you have been working in the telecommunications and Internet fields for over a decade. Are we finally at a point where convergence of technologies and affordable bandwidth gives every small business the potential to compete with their larger respective competitors?

Jason: Absolutely.  If you consider the rate of broadband adoption in the SMB arena over the course of the last decade, you can clearly see the way that the adoption curve, available broadband speeds and pricing have converged to make high capacity IP (Internet Protocol) services widely available and affordable to everyone.  This availability and affordability allows small firms to do things from an IT and Communications perspective that were once limited to large firms with extensive human and technical resources.

Steve: What are the components, in your opinion, of a world-class communications infrastructure that all small business should have to compete in today’s world?

Jason: It starts with a solid and scalable physical infrastructure allowing a firm’s employee’s to communicate effectively both internally and externally.  This includes reliable hardware and physical network equipment and a stable computing environment.  From there, collaborative software applications and highly available, high capacity connectivity to the internet supported by a 24×7 service provider with feet on the street resources who can be onsite quickly should a problem arise.  Lastly, security, reliability and Business Class support layered on top of that infrastructure, provide a sustainable environment for the SMB.

Steve: Businesses would expect to get Internet connectivity services from Comcast but one area that Comcast has been expanding into is its digital voice product. How does something like that take a small business to the next level?

Jason: The convergence of voice, video and data has become a given over the last 18-24 months and there is arguably not a single firm who understands these three applications and services better than Comcast.  What Comcast has done is to take its leadership position in being a world class service provider of converged broadband services and created a Business Class offering combining these technologies into a highly affordable bundle of services while leveraging Comcast’s extensive and scalable network infrastructure to deliver them.  In the coming months, Comcast will further combine these services and features to create an end user experience that’s second to none.  These features, particularly in the voice arena, have only been available to very large enterprises with large IT and Telecom support organizations.  The rapid evolution of these converged technologies has created an environment allowing SMB’s the same experience at a fraction of the cost.

Steve: Many small business customers have some sort of connectivity to the Internet and might be surprised the Comcast Business Services is available to them. What are some of the differentiators that they might not know about?

Jason: Three things come to mind.  First, broadband and ultimately wideband over cable is one of the most cost effective and reliable methods of accessing the Internet for SMB’s.  Secondly, Comcast bundles a fantastic suite of services including Hosted Microsoft Exchange, Sharepoint and McAfee Security suite into every Business Class connection we provide.  These products help our customer’s save in excess of $1200 annually in their IT expenditures and give our customer’s the advantages of a cloud computing and software as a service platform traditionally only available to larger firms.  Lastly, and most importantly, Comcast focuses on the value of our local presence in the communities we serve.  This local presence allows us to provide a level of service that’s unmatched in the industry, while making a direct and positive impact in the business community every day.

Steve: To wrap up I always like to ask a “five things” questions. So for you, when a small business owner is looking to evaluate a provider for a full services communications solution, what are the top five things they should absolutely have in a vendor?

Jason:

  1. Great value
  2. Reliability
  3. A partner relationship with a provider they can trust
  4. Products and services that will grow as their business grows and needs change.
  5. Being assured that the partner they choose is committed to the long-term and has sustainability – Their there when you need them!

Advice on Starting and Building a Great Business – A #GrowSmartBiz Interview with Jake Weatherly of Palo Alto Software

November 18th, 2009 ::

PasLOGO_highres_webMany people might not be familiar with the name Palo Alto Software, but I bet if I said “Business Plan Pro” or “Marketing Plan Pro” you would probably say “oh, yeah, I have heard of that” or “I used that to kickstart my business plan process”. This is a credit to their branding and ability to be on almost every retail shelf where software is sold.

Jake_Weatherly_WebJake Weatherly is VP of Customer Experience, which covers all customer service, support, retail presence and non-web sales efforts. He has been with the company since he was 19 as a part time employee while in college. He was the 12th person hired by Tim Berry, the company’s founder, President, and original author of Business Plan Pro. Over the years he has been responsible for everything from partner engineering, to product marketing, education, training, and product evangelism.  I recently had the opportunity to sit down and talk about effective business planning and the role of software in helping small business owners grow their business. Here is a transcript of that interview:

Steve: Jake, Palo Alto Software has been around for over 20 years and as technology and business models have evolved, how has your product mix evolved to help businesses large and small?
Jake:
For businesses large and small, the value of planning is about the process, not just the plan. Over the years our business planning and marketing planning lines have grown to include a UK version, products for nonprofits, social enterprise planning software, programs to write business plans in Spanish, a monthly recurring revenue model, and the list goes on. Our customers have benefited from our software constantly evolving with new technology, and we have made business planning exponentially easier and faster year after year.

Looking just at products and features, however, does not tell the true story. Our software catalog has evolved from an original focus on creating a document to become a comprehensive set of tools and services to help you start, run, and grow business. Sure we consistently help small business owners and executive teams all over the world obtain their start-up and subsequent rounds of funding, but our customers quickly realize that the value of planning lies in the process itself; it’s not just about creating the document. Business Plan Pro and Marketing Plan Pro help companies large and small take action and develop leadership in their respective markets. Palo Alto Software customers compare their monthly and quarterly achievements against what they planned, and as simple as it sounds, that’s the difference between achieving successful results versus being slow, reactive, and cumbersome in the marketplace.

Steve: Palo Alto Software has shifted its mission to not just providing software to help a business stay on track but to teach them how to be more effective with your tools. Could you elaborate on that more?
Jake:
Simply handing off a tool and moving on to the next potential customer will not lead to long-term success. Our responsibility is clear; we help people succeed in business, and central to that role are our training, implementation, and support services. For entrepreneurs who wish to work with experts, we have a team of business success coaches who hold people accountable to achieve their objectives. For the do-it-yourselfers, we offer a vast library of training and help resources. Our support and product specialists are available to ensure successful implementation of ongoing planning and forecasting. The bottom line? Our customers are succeeding everyday by turning to us to help with starting, running, and growing their businesses.

Steve: You have adapted best practices of software as a service and the move to web based software. What are some things you are doing to build community or streamline the planning process with these kinds of offerings?
Jake:
We have created web-based tools and a long-standing community of experts and entrepreneurs who contribute content that we make available for free on our websites www.Bplans.com and www.Mplans.com. We were early adopters of live and on-demand online training, we’re big in the blogosphere with our own blogs and partners, and we are part of the entrepreneurial community online using social networking technology like Twitter and Facebook. With these kinds of offerings we are able to be anywhere anytime and everywhere all the time. In the end, it’s about effective collaboration, and all of the stages of business from start-up to growth and maturity benefit from being part of the conversation instead of observing from the sidelines.

Steve: Many people are familiar with Business Plan Pro or Marketing Plan Pro. What are some other products and services that Palo Alto provides that small businesses should be aware of?
Jake:
Very near and dear to my heart are our two latest products: Email Center Pro, and Start, Run, & Grow Your Business.
Email Center Pro helps companies respond to their customers quickly and accurately every time. It’s the result of five years of engineering for my support, customer service, and sales teams to decrease their email response time to customers. Before we created this SaaS offering, our customers were getting responses between 24 and 48 hours after asking their question – unacceptable. We now respond to customer emails in less than an hour, and so we released Email Center Pro just over a year ago to help people achieve the same results to manage customer email and get out from under their inboxes.

Start, Run, & Grow Your Business is huge. Years of discussions with hundreds of thousands of businesses about their needs and a solid history of quality partnerships brought the program together. Start, Run, & Grow Your Business combines best-in-class solutions with educational content to help you reach more customers, sell more products and services, and improve business productivity. Successful business owners today are using awesome logos; they’re sending email newsletters; they have great web sites, and they love learning from industry experts. Start, Run, & Grow Your Business delivers all of this for a super low price, and that means we will be working with more entrepreneurs than ever before. That’s really exciting.

Steve: To wrap up I always like to ask a “five things” question. So for you, what are five things a small business should consider when beginning the planning and forecasting process?
Jake:
I am going to keep this one simple by focusing on actions and not words:

  1. Start anywhere, and start now.
  2. Forecast your sales and expenses and then regularly compare against what you achieve. Adjust your plan accordingly, and repeat the process.
  3. Only do what you need now. Get to the other parts as you need them.
  4. Don’t get stuck in the details. Remember to stay focused on the future.
  5. Use the Internet, join the online conversation, and get out on the street to research your customers, your competitors, and build your strategies.

Streamlining Your Small Business Operations with Barcoding – A #GrowSmartBiz Interview with Grant Wickes of Wasp Barcode Technologies

November 13th, 2009 ::

grant_pic_bigThe world of barcodes could be thought of as a very dry topic and something we don’t think of and only notice when we are checking out at the grocery store. But Grant Wickes is passionate about his work and makes this an interesting topic and one that every small business should take a look at using. Grant is VP of Marketing at Wasp Barcode Technologies and he sees this technology as something that can truly streamline and transform a small business operations. I recently had the opportunity to sit down and talk about barcoding technology and what Wasp is up to. Here is a transcript of that interview:

Steve: Grant, Wasp Barcode has been around for over 13 years and as technology has evolved, how has thiskind of technology become accessible to small businesses?

Grant: I am amazed even today at how few small businesses deploy barcode technology. Over the last three years, we have conducted quarterly customer surveys. The results have consistently shown that, prior to buying our solutions, 90 percent of our customers have never automated with barcodes before. In almost every case, we are not replacing a new technology. Rather, we are replacing a manual process. I just don’t think business owners know how much barcodes can help their business, how affordable the solutions are, and how much time and money they will save using barcode technology.

Steve: Could outline for us the types of Wasp Barcode solutions that small businesses could utilize right now?

Grant: This is the fun part, since there are so many applications. There are small retailers – the local hobby shop, liquor store, card and gift store, apparel or shoe store – the thousands of local shops that serve local communities. These smart business owners use barcodes to accurately know what products they have on the shelf, how many they have, and what’s moving (and what’s not). These customers typically pay for the system in less then two months from increased sales.

wasplogo_download

Then there are the small warehouse, service companies (HVAC, plumbing, etc.), and parts/supply depots that carry inventory, which is resold or used on service calls. Many of these companies attempt to track their inventory in their head or struggle with Excel. As a result, their stock counts are constantly wrong or out of date, causing errors, wasted time and increased expenses. By using barcode technology, these companies keep an accurate count of what inventory is on hand, where it’s located, and even the cost of these parts. For example, we had an 18-man HVAC company save more than $40,000 per year after they implemented our barcoding solution, recouping their investment in one month.

As companies get a bit larger, say more than 50 employees, many assets that are used within the company such as computers, laptops, equipment, tools and even software are lost or misplaced. As a result, these companies lose time searching for items or spend money buying redundant assets. Using barcodes and asset tracking software, companies immediately know how many assets they have, which employee has them, and where they are located. For example, an IT support contract at an army base saved more than $30,000 per year in time previously spent tracking and auditing assets.  Moving from pen and paper and an Access database, he easily paid for his barcode investment in less than one month.

Steve: What is the biggest advantage for small businesses using this kind of technology?

Grant: Small businesses are looking for technology that provides rapid improvement without costing a lot or requiring complex implementation. As you can see from the few examples I mentioned, the impact and return is felt in months.  What’s terrific about barcodes is:

  1. They’re simple and proven.
  2. They are affordable.
  3. They are easy to implement.

It’s a great message in today’s business climate: something that can quickly and effectively save time, save money and improve profitability.

Steve: There are many companies that don’t ship physical products but could benefit from this technology, like your time and attendance products. How does something like that work?

Grant: One of a company’s biggest expenses is its employees. That’s why using barcodes to track employees’ time can save money. Using a time and attendance system with badges, or even a “human barcode” (fingerprints), companies can save up to 4 percent of their annual payroll. This is achieved through accurate time calculation and eliminating “buddy punching”. Buddy punching is a term given when an employee punches in for their colleague when they may not actually be working.  We had a 14-person manufacturing firm save more than $6,000 per year, which paid for our system in less than two months.

Steve: To wrap up I always like to ask a “five things” questions. So for you, what are five things a small business could do with Wasp Barcode Technologies that they may never thought of before?

Grant:

  1. Save money tracking supplies like paper, pens, file folders – the things you use day-to-day in your business. You’ll be surprised at what you use – and how you can save big by making smarter purchasing decisions.
  2. Save time auditing (counting and verifying) your company assets. Like when you clean your garage at home, you’ll be amazed how many things you’ve “lost” or misplaced that will save you thousands of dollars avoiding redundant purchases
  3. Do more with less (or the same) people. Barcode automation allows your team to do more. Your business can grow without adding staff or become more efficient with the same staff
  4. Start to work on your business, not in your business. With barcodes, reports can be generated to highlight trends. Use this information to make smarter business decisions.
  5. Get mobile. Barcodes are not just tied to a PC. Now, web applications and mobile devices can scan barcodes, providing information you need immediately to improve your business.

Ted Murphy Gets #SmallBizCool

November 12th, 2009 ::

Here comes another #SmallBizCool from the floor of BlogWorldExpo 2009. This time around I get to talk to twitter and social media legend Ted Murphy about social media and security. Ted Murphy is well known for his his Twitter and Blog Marketing Company, IZEA.

At BlogWorldExpo 2009, Ted took a few minutes to explain social media is cool and give us the update on his latest product Sponzai.

You can learn more about Ted at his website IZEA.com and you can follow Tee on Twitter @tedmurphy

You can also reach me on Twitter by sending a message to @wickedjava, or on Facebook at facebook.com/mcdougherty.

As all ways if you have been reading, and this time watching, thank you and stay wicked.

Leveraging the Power of Email Marketing for your Small Business – A #GrowSmartBiz Interview with John Arnold of Constant Contact

November 4th, 2009 ::

Constant Contact Logo

John Arnold has had many roles in his nearly four years with Constant Contact. For those of you not familiar with Constant Contact, it is an email marketing company that has been at the forefront of the email marketing industry for over 10 years. Many of you out there might have done an email marketing campaign while those who are new entrepreneurs this might be a thing you have heard of but don’t know much about it.

John Arnold HeadshotJohn is the author of E-Mail Marketing for Dummies and co-author of the comprehensive desk reference Web Marketing All-In-One for Dummies. John is presently the Director of Training and Certification. I recently had the opportunity to sit down with him and talk with him about Constant Contact and email marketing trends. Here is a transcript of that interview:

Steve: John, Constant Contact has been around for over 10 years and as email marketing has evolved do you think that social media has been the biggest shift in online communications?

John: Clearly social media is getting a lot of attention from marketers, and I think it’s a good idea to be aware of the possibilities and make a few moves. A very small percentage of consumers consider social media to be their primary form of communication, however. As with any emerging trend, it’s important to be involved, but as a small business you can’t afford to bet the farm on new forms of communication before majority adoption. Email is still the best choice for small businesses. Good marketing relies on evolution, not revolution.

Steve: Email marketing has evolved to include social media tools. You say that “Share This” is the new “Forward” button. What kind of advantages do these capabilities provide small businesses?

John: This is a perfect example of evolution in marketing. When you send an email, there are only three possible positive outcomes. Your audience can respond to your call to action immediately, they can save it for later, or they can share it with someone they know. Putting a “share this” button in your emails allows your recipients to easily post the emails they want to share to any social media site. This is better than forwarding because the content lives on and reaches beyond the inbox without the need to overhaul the way your business communicates.

Steve: You have been with Constant Contact for almost four years and have been know for starting up new divisions within the company. Your new initiative is Training and Certification. What is it and what is your role?

John: Constant Contact believes that if we help our customers to grow their businesses, they will reward us by being customers for a long time. This attitude extends to our products because we only develop product features that we believe will help our customers grow. This attitude also extends to our education services because we know that our customers are usually very smart and good at running their businesses, but they need help learning how to be good at marketing. Constant Contact has education services that include a distance-learning center, local seminars, hands-on product training, and certification training. My job is to develop new training and certification programs that help make our customers and business partners more successful.

Steve: Since this is about teaching the customer and empowering them, what would you ultimately like to see small businesses get from Constant Contact?

John: We want small business owners to adopt our success formula because we know it works. Constant Contact is a small business success story. The company started in an attic with only three people and zero customers and used the principles we teach to grow into a market leader and a public company. I believe that small businesses make our lives better. They drive our country and our economy. I’ll never rest as long as there are small business owners struggling to find success.

Steve: To wrap up I always like to ask a “five things” questions. So for you, what are five things a small business should do when starting an email campaign?

John: 1. Have a plan for multiple communications and a measurable objective. When you send an email, the majority of your audience will not be ready to buy for one reason or another. You’ll have to communicate an average of 7 times to get a sale so you need to plan 7-10 communications that fit together and keep people interested during the buying cycle.

2. Send to a permission-based list. People don’t like to receive emails from total strangers. In fact, they hate it and last time I checked hate is not one of the buying emotions. It doesn’t matter what you think the law says or what your ethics tell you because your audience doesn’t care what the law says or what you think about business ethics. They can also ruin your ability to deliver emails by marking your emails as spam and putting your business on a block-list. Just make sure your emails are wanted and expected by your audience before you send and you’ll avoid most negative responses.

3. Send valuable information. There are two types of value in emails. The first is inherent value and it includes things like tips, articles, expertise, opinions, entertainment, and other content that make the email valuable in and of itself. The other type of value is valuable offers or content that is valuable if the person receiving the email takes action. Valuable offers include discounts, coupons, incentives, special privileges, giveaways, and so on. I suggest an 80/20 rule when developing email content. 80% of your email content – over the course of many emails – should be inherently valuable, and no more than 20% should be promotional.

4. Track your results. Email is one of the most trackable forms of marketing. If you use an email service like Constant Contact, you’ll get a tracking report for every email you send that tells you which emails bounced and why the bounced, who viewed the images in the email, which links they clicked in the email, who forwarded the email, and who wants to be taken off your list. You can use this information for targeted follow up and to refine your strategy.

5. Remember that marketing is about people. Always remember that marketing isn’t a technology game, it’s a people game. Don’t get caught in a feature race trying to adopt new technologies before you have a handle on the effect on your customers and your business. I never want to be the first person to adopt a new technology and I never want to be the last. I recommend you test before you invest.