If you’re having a hard time figuring out whether your SEO strategy is working and you’re struggling to make sense of your website analytics, sometimes it helps if you can visualize the data. Infocaptor’s Bubble My Page scans your website for word content and coverts the keywords into a bubble word cloud so you can see what words you’ve used often on any given page of your website. (Only the first 100,000 bytes are read from any page.) The tool is useful to help you keep on target when writing content for your site by providing an easy way to visualize whether you’re sticking to your keywords and topics.
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Web.com Small Business Toolkit: Infocaptor Bubble My Page (SEO Tool)
March 20th, 2013 :: Maria Valdez HaubrichAre You Marketing to Asian Americans?
January 11th, 2013 :: Rieva LesonskyBy Rieva Lesonsky
What’s the fastest-growing consumer group you may not be targeting yet? The answer might surprise you. In the last 10 years, the Asian American population has grown at double-digit rates in 49 of 50 states, according to Nielsen’s State of the Asian American Consumer Q3 2012 report. That’s good news for marketers, since many Asian American consumers are affluent, well-educated, tech-savvy and have lots of purchasing power.
The Asian American population has increased by more than 50 percent since 2000, to approximately 18.2 million, and is projected to reach 20.9 million in the next five years. Asian Americans come from many different countries of origin, including China, India, Philippines, Vietnam, Korea and Japan. The largest overall group is Chinese Americans, who make up 22 percent of the Asian American population.
The Asian American population is actually growing a little bit faster than the Hispanic population in the U.S. However, unlike growth in the Hispanic population, which is primarily fueled by babies being born in the U.S., currently growth in the Asian American population is fueled by immigration. In 2010, about 430,000 new immigrants, or 36 percent of the total immigrant population, was from Asian nations, and in the last 10 years, 3.6 million Asian immigrants came to the United States
What are some demographic characteristics of this population? Overall, Asian Americans skew younger than the average American (41 years vs. 45 years) and their household size is slightly larger than average (3.1 vs. 2.6). Adult, native-born Asians skew much younger than adult immigrants (median age of 30 vs. 44).
The median income for Asian American households is higher than average ($63,420 vs. $49,580 in 2012). More than one-fourth (28 percent) of Asian American households have incomes of more than $100K; among overall households, only 18 percent boast this income level.
What are the most effective ways to market to Asian Americans? The number of Asian media outlets increased by more than 1,000 percent from 1999 to 2010, so there’s no shortage of options. However, one of the best (and most affordable) ways to reach this market is online, since Asian Americans have high tech adoption rates.
Specifically, Asian Americans spend an average of 80 hours online each month; view 3,600 Web pages monthly (1,000 pages more than any other demographic group) and visit computer and consumer electronics sites 36 percent more often than the average population. Using search engine optimization and online advertising targeted to these consumers are effective methods to reach this growing market.
Image by Flickr user Cea (Creative Commons)
Google+Cross-Channel Marketing: How the Nation’s Top Retailers Do It
December 31st, 2012 :: Rieva LesonskyBy Rieva Lesonsky
Are you a brick-and-mortar retailer who also has a website to sell your products? Wouldn’t it be great if you could get more customers shopping at both your physical store and your website? You can. Just learn a lesson from what some of the nation’s most successful retailers are doing to market their products in multiple channels.
Internet Retailer recently examined the habits of some of the nation’s top retail chains and here are the most common tactics they found:
Promote in-store only discounts or deals on your website or via email marketing. For instance, you can email a coupon good only in your store (but include links to your website so customers can shop both ways).
Offer online ordering with in-store pickup. This appeals to customers who are in a rush to get the product or don’t want to pay for shipping. More retailers are offering shorter time frames for in-store pickup, such as Staples, which promises to have shoppers’ orders ready in two hours. If you make such a promise, be sure you have the manpower to fulfill it.
Offer online ordering and in-store payment. Some consumers still don’t feel comfortable using credit cards online or prefer to pay in person for other reasons. You can attract those users by enabling them to reserve a product online, then pick it up and pay in-store.
Do a subtle upsell. Apple, for instance, urges customers to shop online but then come into a store to pick up the product and get “personal assistance.” If your product, like Apple’s, is one where customers could benefit from additional assistance, this approach can get them to come in and spend more in-store than they might have online.
If you’re offering the pickup or pay-in-store option, make sure the area where customers go to pick up their products is merchandised attractively. For example, you could display items related to commonly ordered products (such as cords or accessories if you sell electronics) or impulse buys such as gift wrap or small-ticket items.
Make sure your website has multiple ways for users to find your physical store/s, such as a map and directions, address, and a phone number to contact you. Also make certain that information about days and hours you’re open is prominently displayed.
Increasingly, consumers expect a seamless experience that allows them to shop how and when they want, so make sure your website encourages shopping in any possible sales channel.
Image by Flickr user Jamison_Judd (Creative Commons)
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The World Is Going Mobile. Is Your Business Following?
December 17th, 2012 :: Rieva LesonskyBy Rieva Lesonsky
This holiday season is providing hard-to-ignore proof that increasingly, consumers are turning to mobile devices for functions like search and shopping. Recently, eMarketer did a roundup of some mobile device stats that should get you thinking. Here’s some of what they found:
- The desktop isn’t obsolete yet. U.S. consumers on average still spend twice as much time on desktop computers than on mobile devices.
- However, mobile devices are catching up fast. The average time spent on mobile devices is growing a whopping 14 percent faster than time spent on desktops.
- In fact, if that rate of growth remains the same, eMarketer projects that time spent on mobile could equal time spent on desktops in just a few years.
What are consumers doing on mobile devices? In ever-larger numbers, they’re surfing the Internet. The eMarketer article cites data from Net Marketshare that says tablets and smartphones accounted for more than 10 percent of global browsing traffic in October for the first time ever in October. Net Marketshare notes that this figure is likely an underestimation since it didn’t include users who accessed the Internet via mobile apps.
Net Marketshare’s data is global, but in nations where smartphones are widely used, the growth in mobile Internet access is even faster. According to Chitika data cited by eMarketer, some 28 percent of Web traffic in North America came from mobile devices as of June 2012.
What does this growth mean to your business? If you haven’t yet invested in making your website mobile-friendly, or if you’ve treated this activity as an afterthought, it’s time to get with the program. While in the old days you could think about designing your website for desktop first and then stripping it down for mobile, now you’ve got to consider how users interact with your site differently on desktops, smartphones and tablets.
Also keep in mind consumers are increasingly expecting to be able to choose between a mobile-optimized website and a mobile app depending on their needs and moods—so if you haven’t thought about an app yet, it may be time (provided, of course, there’s some business value that you can offer customers).
I’m not saying you should ignore your website—it’s still the foundation on which all online activity is based, and for right now, it’s still where consumers spend most of their online time. But that’s changing faster than you think. Is your business ready?
Image by Flickr user p_a_h (Creative Commons)
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How Local Search Can Boost Your Business
December 14th, 2012 :: Rieva LesonskyBy Rieva Lesonsky
If your business relies on local customers from the neighborhood and surrounding areas, then you need to know about the importance of local search to consumers. According to a new survey by YP, local search is becoming widespread, and shifts in how consumers rely on how local search will affect businesses now and going forward.
YP discovered that local searches (that is, searching the Web for local businesses) is a way of life. In fact, four out of 10 consumers in the survey say they use local search once a day; two-thirds use it three to four times a week.
The study divided consumers into those with PCs, those with PCs and Smartphones, and those with PCs, Smartphones and Tablets. The more devices someone has, the more frequently they are to use local search. Those with PCs only average about five local searches a week. For those who also have Smartphones, the volume of local search nearly triples, to 13.5 local searches per week. Consumers who have all of the devices perform nearly 21 local searches per week.
The most frequently searched categories relevant to small business were entertainment, restaurants/dining, contractors, retail stores, automotive, professional services, personal and fitness, financial services and healthcare.
While “local” is kind of a vague term, the survey tried to pin it down a bit more and found that for most categories, most consumers actually buy from businesses that are within 15 minutes of their home or work. If you have a product or service that’s purchased less frequently (such as automotive repair or financial services), customers are more likely to be willing to drive farther, which means your “local” base might expand a bit more.
Users who use local search at least daily on a regular basis were defined as “avid” local searchers. These consumers were more likely than others to own both tablets and smartphones. They were also more likely to:
- engage in behavior such as “showrooming” (looking up information about products in a retail store on their mobile devices while in-store),
- engage in mcommerce (buying products on their mobile devices),
- use mobile shopping apps and
- click on mobile ads.
As tablet and smartphone use grow, the report predicts, regular users’ search behavior will start to resemble that of avid searchers—so catering to avid searchers now can prepare your business for the future.
Image by Flickr user zabdiel (Creative Commons)
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