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The Online Marketing Project: How to Improve Your Online Presence One Step At A Time – Part 2

April 2nd, 2013 ::
This entry is part 1 of 3 in the series Online Marketing Project

When you think about online marketing, there are a lot of pieces to consider. To make your life easier, I have ripped a page from The Happiness Project and put together a one-step-at-a-time plan to improve your life.

In my first blog post, I covered Steps 1 – 3: updating your website, putting together a mobile site, and listening to what people are saying online.  Let’s move on to steps 4 – 6.

Step 4: Put Together an Editorial Calendar

After looking at Google Analytics and listening to what your target market says, you know what topics to cover as you create content. Stay organized by putting them in an editorial calendar:

  • List topics – Start by narrowing down the topics to the ones that are most relevant to your expertise. Then brainstorm – what areas can you cover for each topic?
  • Choose content platforms – Decide what pieces of content go where. Blog posts are great for how-to’s and advice, which can then be shortened into newsletter articles. Quick tips, offers, updates, photos, event announcements, and company news are perfect for social media.
  • Decide on timing – Finally, decide how often you want to publish content. Blog posts work best when you publish at least once a week, but it’s perfectly fine to publish your newsletter monthly. When it comes to social media, though, you must be active on it every day, so plan your schedule accordingly.

Step 5: Improve Social Media Engagement

Because social media is constantly evolving, I think improving social media engagement is an ongoing goal for all of us small business owners. Here are 3 basic things we should always be doing, no matter what social media platform we’re using.

  • Find your audience – Research social media networks beyond the biggies – Facebook, Twitter, YouTube, and Google+. Look at Tumblr, Pinterest, Instagram, Viddy, and others to see if your target market uses them.
  • Learn what to share where – Because each social network is used differently, the information you share on each should be different. For instance, you could keep social messaging on Facebook and Google+ and social alerts on Twitter.
  • Respond – The best way to increase engagement on social media is to throw out questions to your audience and respond to their comments and questions.

Step 6: Start a Blog

Because search engines reward sites that are regularly updated with fresh content, starting a blog makes a lot of sense if you want to increase traffic to your site and improve search rankings. A blog will also boost your thought leadership and position you as an expert in your field.

  • Set up a blog schedule – In the previous blog post in this series, you learned how to set up an editorial calendar; time to add your blog to it. While blogging every day is ideal, it is not always realistic. Aim to publish one blog post a week on the same day at the same time so people will come to expect it.
  • Choose your topics – In the first blog post in this series, you learned how to listen to your target market. Since you know what topics they care about most, sit down and write out a month or two of blog post ideas at once to make the writing process go faster.
  • Make your content actionable – The most useful and shareable blog posts are the ones that teach your audience how to do something. Focus on making all of – or most of – your blog posts actionable.
  • Write clearly – No matter how much you know, focus on writing in a straightforward style that is easy to read and understand. Keep your content as concise as possible, and don’t repeat yourself.
  • Back up what you say – When possible, use examples, stories, and statistics to back up the point you are making.

Coming up next in Part 3, we’ll look at visual content, newsletters, ebooks, and SlideShare presentations. Since most of this post was on content marketing, what’s your biggest challenge when creating content?

Image by Flickr user kewl (Creative Commons)

The Online Marketing Project: How to Improve Your Online Presence One Step at a Time – Part 1

April 1st, 2013 ::
This entry is part 2 of 3 in the series Online Marketing Project

If you’re familiar with the book (and blog) The Happiness Project by Gretchen Rubin, the title of this blog post series might sound familiar. In the book, Rubin works on improving a different part of her life one month at a time and offers suggestions on how to do it yourself at the end.

The Happiness Project is the inspiration for this 4-part blog post series. Because it is so much easier to reach your goals in small, doable steps, I broke down the elements of what goes into a comprehensive online marketing strategy. I don’t know if it will make you happier, but my plan will certainly make online marketing easier to put your arms around. Let’s get started!

Step 1: Audit Your Website

Because the foundation of your online presence is your website, that’s where we’re starting:

  • Look at your Google Analytics data – What keywords are you being found for? Where is your traffic coming from? What pages are visitors spending time on?
  • Update your website – Add new information and remove anything that is outdated. Bulk up the pages visitors spend the most time on and remove any that get no traffic.
  • Proof your website – Check that all links work, spelling and grammar are correct, and the keywords you are being found for are being used throughout the site.
  • Optimize your website – Work with a search engine optimization expert (ask your web developer for recommendations) to ensure your site is properly optimized. Set up a maintenance schedule with the SEO person to make sure your site keeps up with changes in technology and search engine algorithms.

Step 2: Build a Mobile Site

Thanks to the increasing use of mobile devices to access and shop on the Internet, now is the time to put together a great mobile site:

  • Prioritize content – Because mobile sites have smaller screens, you want to add only the content that is most relevant to a mobile user, like hours of operation, location (with a map!), a brief overview of products and services, and contact info.
  • Streamline navigation – To cut down on scrolling or tapping, make sure the developer keeps navigation super simple.
  • Make contact info actionable – If you add an email address or phone number, a user should be able to tap on it and instantly connect with their email or phone functions.

Step 3: Start Listening

Now that your website and mobile sites are in good shape, time to find out what your customers and target market care about:

  • Set up Google Alerts – Find out what people are saying about your business, industry, products, and services by setting up Google Alerts using relevant keywords.
  • Follow trends on Twitter – If you are active on Twitter, trending topics are automatically customized for you based on who you follow. You can find them in the left-hand column.
  • Ask your customers – Sometimes the most obvious solution is the simplest. Ask your customers what they care about on Facebook or with a survey. To increase the amount of feedback you get, offer a freebie.

In my next post, we’ll look at editorial calendars, social media, and blogging, but til then, what aspect of marketing do you most want to improve?

Image by Flickr user fra-NCIS (Creative Commons)

Are You Making the Wrong Offers on Social Media?

March 28th, 2013 ::

By Karen Axelton

If you’re trying to grab fans and followers on social media just by offering discounts, deals and special offers, you might be making the wrong move, according to a study by mobile video advertising firm Rhythm NewMedia.

The study, which looked at how customers engaging with brands on mobile social media platforms, found that discounts and deals (although important) aren’t the only or even the biggest factor in whether customers like or follow companies. What mattered more was simply showing loyalty to the companies.

Rhythm found that while 51.9 percent of mobile social media users follow brands on Twitter to get discounts, 60.7 percent do so because they want to support the companies and show their loyalty. Similarly, 55.9 percent like brands on Facebook in order to get deals or discounts, 57.6 percent do so to show support for and loyalty to the businesses.

The study reports that customers are engaging with businesses on mobile social media in increasing numbers. Some 74 percent use Facebook on their mobile devices several times per day, and 68 percent engage with brands on Facebook on their mobile devices. A slightly smaller figure (63 percent) use Twitter on mobile devices multiple times per day, and 56 percent say they engage with businesses or brands via Twitter.

Brands are engaging, too, with about one-quarter (24 percent) of marketers in the study reporting that they have mobile social media campaigns. That’s an increase of more than 400 percent from a year before the study was conducted in late 2012.

Try these three tips to improve your engagement on mobile devices:

  1. As you create your social media campaigns, think about how they will play out on mobile devices. That means keeping posts short and sweet, using images that display well on mobile devices, and thinking about the kinds of content users will want to see on the go.
  2. If you use mobile advertising, consider putting social media buttons within the ad so that users can easily share, tweet or like it. The study reports that social media buttons in ads increased using engagement by 36 percent.
  3. If your current social media campaigns are focused on discounts and deals, expand what you do to appeal to loyal customers. Consider spotlighting customers, encouraging them to share photos or make comments, or asking questions so users will feel like they’re part of your brand.

Image by Flickr user Beverly & Pack (Creative Commons)

 

 

 

 

 

Your Advanced Facebook Page Checklist: 14 Things You Might Not Be Doing

March 26th, 2013 ::

advanced Facebook Page checklistJust when I think I know all there is to know about Facebook, guess what? I learn something new – a new tip, trick, idea – that I then turn around and share with you.

Here are 14 new tidbits for you, only a few of which I already knew about, but all of which will improve your Facebook page:

General

  • Pick a vanity URL: If your Facebook page does not yet contain your company name in the URL, it’s easy to change that. Just go to your admin panel, click on edit page, click on update info, and change your username.
  • Use the tabs: Under your cover photo are tabs – photos, likes, about, etc. Create new ones (you can use Shortstack).
  • Create milestones: Use milestones to tell your company’s story – when you were founded, got your first customer, hired your first employee, etc. (you can add milestones from the top menu bar).

About

  • Link to website – In your About writeup, provide a link to your website right at the beginning.
  • Link to other social media accounts – Just because you’re on Facebook doesn’t mean you can’t add links to other social media channels you use.
  • Add a call-to-action – Include a call-to-action – give them a reason to interact on your page or visit your website.
  • Use keywords – Google and other search engines crawl Facebook during searches, so be sure you are using all relevant keywords in your description.

Photos

  • Focus on sharing photos – In case you missed it, Facebook is updating timelines to showcase visual content over text. Get in the habit of sharing photos and videos over words.
  • Relate your cover photo to your brand – Your cover photo can be anything, but for the biggest impact, make sure it’s somehow related to your brand.
  • Describe your cover photo – Because people can click on your cover photo, be sure to include a description, call to action, and link to your website.
  • Use your logo as profile photo – Use your logo as your profile photo, or get creative an use your logo on something – a bag, hat, etc. – instead.

Content

  • Share unique content – Be sure some of the content you share on Facebook is only available there, and not on your blog, Twitter, YouTube, Instagram, or Pinterest.
  • Allow fans to message you – Yes, fans can comment on your updates, but let them also send you direct messages. Just go to your admin panel, click on edit page, and click on manage permissions. Scroll down to “Messages” and check the box.

Did I miss anything that’s a little more advanced but also very important to do with your Facebook page?

Image courtesy of kgi.org

Web.com Small Business Toolkit: Pinterest Web Analytics (Web Analyzer)

March 25th, 2013 ::

Pinterest Web Analytics

If you’ve been waiting to see if Pinterest would catch on in the social media world, you really shouldn’t wait any longer. Especially if your target audience is women. Women make up 80 percent of Pinterest users and since women make 85 percent of all consumer purchases, you don’t want to miss out on all these eyes seeing information about your business. Now, Pinterest is offering Web Analytics so you can measure how well your Pinterest business account is performing. Be sure to set up your Pinterest account as a business account and then sign up for Pinterest Web Analytics. You’ll find out how many people are pinning from your website, seeing your pins and clicking on your content. Plus, pick a specific timeframe to see how your numbers trend over time.

Hot Market: Indie Women

March 25th, 2013 ::

By Rieva Lesonsky

When you think of marketing to women, do you think of moms? Then you’re missing out on a huge and profitable target market of “indie women.” Age 27 and up, these single women are living without partners or kids, and pack a disproportionate amount of spending wallop, as MediaPost reports.

Currently, indie women account for 31 million or about one-third of all U.S. women over 18, and their numbers are increasing: There will be a projected 50 million indie women by 2035. What do you need to know about this powerful market?

Indie women have higher incomes than the average woman and spend $1 trillion each year, including:

  • $22 billion on vehicles (that’s five times more than “indie men” spend)
  • $20 billion on entertainment
  • $50 billion on food

Indie women watch more television than average women and are multi-screen users, meaning they frequently accompany TV-watching with a “second screen” such as the tablet, laptop or smartphone.

Indie woman are highly socially engaged online. They are 6 percent more likely than average women to  rely on online ratings and reviews, 12 percent more likely to report that friends and family routinely ask them for advice on health and nutrition advice, and 10 percent more likely to say they are frequently the first among their friends to purchase from a new brand or store.

Indie women are professional: They hold 59 percent of masters’ degrees and 52 percent of managerial positions.

What should you do to reach indie women?

  • Use social media. These women are key influencers and brand advocates, so engaging with them on social media can drive your success.
  • Treat them with respect. Indie women are successful on their own terms, so make sure your marketing reflects the fact that they’re happy with their lives and making their own decisions.
  • Know where they’re spending. Indie women are more likely to dine out, entertain at home and spend money on home décor and apparel than the average woman, making these potentially lucrative areas for your business to focus on.

NBCUniversal Integrated Media began studying the indie woman because this group does a lot of discretionary spending, but is not yet widely researched in demographic studies, making it an undiscovered marketing opportunity. You can learn more about this demographic by watching NBCUniversal’s Integrated Media group’s film about indie women here.

Image by Flickr user EpSos.de (Creative Commons)

How to Reach Niche Markets on Social Media

March 15th, 2013 ::

By Rieva Lesonsky

If your small business is targeting niche markets such as specific minority groups, age groups or other demographics, it’s important to know what social media tools these individuals are likely to use. New research from the Pew Research Center’s Internet & American Life Project examined what social media networks are most popular with different user groups. Here’s what they found:

Overall, social media use is widespread. More than two-thirds (67 percent) of all Internet users use at least one social networking site. Those 18-29 are the most likely of any age group to do so (83 percent), but even among the 65-and-up age group, nearly one-third (32 percent) use social media. Women are more likely than men to use social media, and urban residents are more likely than rural Internet users to do so.

What sites are most popular? Pew took a look not only at the “biggies,” but also at some up-and-comers.

Facebook users

Facebook is still the most popular social networking platform, with two-thirds of online adults on the site.  Women are more likely than men to be Facebook users (72 percent vs. 62 percent), and the 18-29 age group is most likely to use it (86 percent).

Twitter users

Twitter is showing steady growth, with the percentage of Internet users who use this social media site doubling since November 2010, to 16 percent. People under 50, and especially those 18-29, are more likely to use Twitter. Urban residents are more likely than both suburban and rural residents to use Twitter. African-Americans are the most frequent users of Twitter, with 26 percent reporting they use it, compared to 14 percent of white Internet users and 19 percent of Hispanics.

Pinterest users

Overall, 15 percent of Internet users use Pinterest, but this site is especially  popular with the youngest cohort (18 to 29), those with higher educational attainment, and upper income consumers. Nearly a quarter (23 percent) of Internet users with household incomes between $50,000 and $74,999 use Pinterest; so do 18 percent of people with incomes of $75,000 or above. Women are five times as likely to use Pinterest as men (25 percent vs. 5 percent).

Instagram users

Photo-sharing site Instagram is popular with 13 percent of Internet users overall. Women and younger users (under 50) are the most likely to use it; so are urban dwellers, African-Americans and Hispanics.

Tumblr users

While Tumblr is still the least popular social networking site users were asked about—used by just 6 percent of Internet users—keep in mind that just a few years ago, Twitter had similar numbers. In addition, Tumblr is far more popular among younger users, with 13 percent of 18-to-29-year olds blogging on the site. However, Instagram, which offers similar photo-oriented functionality, has become twice as popular overall in a shorter period of time.

What do these stats mean for your business?

  • If you’re targeting younger customers, you definitely need to be on social media—and you need to be checking out the newest up-and-coming sites. Whether that’s Instagram, Tumblr or something even newer, take the time to explore it and see if your target customers are there.
  • No matter who you’re targeting, you probably need to be on Facebook. With even the 65-plus-crowd hanging out here, Facebook is a smart marketing tool for just about every consumer-oriented small business.
  • Trying to reach women or high-income customers? Get familiar with Pinterest, since a high proportion of those customers spend time there.

Image by Flickr user eldh (Creative Commons)

8 Ways to Use SlideShare for Content Marketing

March 14th, 2013 ::

SlideShareLet me just preface this blog post by saying that SlideShare is owned by LinkedIn. That should already give you a clue as to why you should use SlideShare, especially based on my previous blog post about using LinkedIn to grow your business. But let me back up a sec.

SlideShare is the world’s largest content-sharing community for professionals. According to this nifty infographic created by Column Five Media, it gets 60 million visitors a month who view 3 billion slides. In fact, Slideshare gets way more traffic from business owners than Twitter, Facebook, LinkedIn, and YouTube.

We all know content marketing is the name of the marketing game nowadays, so if you are B2B and want to reach business owners, SlideShare is it. Here are 8 ways to use this amazing community for content marketing:

1. Gussy up presentations

Take a look at your PowerPoint presentations – are they chock full of good information that your target market would find relevant, interesting, and useful? Great – turn it into a slide.

Make sure your content is simple and straightforward:

  • Keep each slide focused on one idea
  • Only use graphics and images that support your messages
  • Rewrite content to make it self-explanatory

2. Convert ebooks and whitepapers

To really expand the reach of your ebooks and whitepapers, turn them into slides. Just use the above checklist to make sure they are good to go.

3. Tell stories

Put together a new slide based on customer success stories or use cases. Stories resonate with readers, so if they’re compelling, your slide could end up generating quite a few leads.

4. Add contact info and social links

At the end of your slide, add a page with contact information – an email, website address, and/or phone number – and links to your Facebook, Twitter, LinkedIn, YouTube, etc. accounts.

5. Include a call-to-action

If people like what you created, give them a good reason to contact you. Add a slide that explains what you do, how you can help them, and why they should contact you.

6. Double check for keywords and phrases

Search engines analyze the content in your slides when generating search results. Double check that your slides integrate the keywords and phrases you want to be found for.

7. Allow sharing

When you add your slide to SlideShare, you can choose to keep your slide public or private. Make it public so people can find it, view it, comment on it, and share it.

8. Provide an embed code

If you are comfortable letting other people use your content on their website or in their blog, choose to provide an embed code.

Do you use SlideShare? If yes, what content has done the best? If not, are you convinced you should start using it?

Image courtesy of SlideShare

A 5-Step LinkedIn Marketing Strategy to Grow Your Business

March 11th, 2013 ::

5 stepsIf you’ve been thinking about increasing your use of LinkedIn to boost visibility, find new leads, and snag more business, this post is for you. I’ve written about LinkedIn before, but it’s changed since then – LinkedIn Answers is gone and the layout now resembles Facebook in that you can like, comment on, or share updates from your network.

To get started, I decided to do some research on just who is using LinkedIn to make a strong case for why we all should embrace it. Hold on to your hats, because the stats I found at Quantcast are pretty awesome.

  • LinkedIn users are affluent: 54% of LinkedIn users earn more than $60K per year and 36% earn more than $100K.
  • LinkedIn users are educated: 46% have a college degree and 27% have a graduate degree.
  • LinkedIn users love the site: Almost 25% use the site at least 30 times per month.

OK, so LinkedIn is definitely a good place to focus time and energy, especially if you have a robust network.

Here’s a 5-step LinkedIn marketing strategy to help you improve your visibility and get more leads as you grow your business:

1. Get in the habit of using LinkedIn on a regular basis.

LinkedIn will not work for you if you don’t take the time out of your schedule to nurture your LinkedIn presence. Whether you choose to spend time on it daily or weekly, get in the habit of sharing curated and original content and liking, commenting on, or sharing the content your network posts. Participate in groups (more on that below) and comb your network for leads (again, more on that below).

2. Expand your definition of who should be in your network.

I’m going to assume you already actively grow your network by sending personalized messages to the people you meet at events, conferences, etc., asking them to join your network. Don’t forget to send invites to friends and social acquaintances – they have networks too – along with clients, vendors, and partners.

3. Join active groups – and participate.

Instead of joining any group related to your industry or composed of your target audience, look for groups that are active with engaged members. Start joining the conversation, adding your viewpoint or expertise where appropriate. Don’t forget that you can also start your own conversations, but always keep in mind, you’re not there to sell your product or service, you are there to help others.

4. Consider advertising.

I’m going to go out on a limb and say that LinkedIn is a better place to advertise than Facebook, because LinkedIn users are highly encouraged to complete their profiles. At Facebook, you’re not, so what users share in their profiles is all over the map.

With that said, you can highly target your ads to exactly who you want to reach – by industry, company, company size, location, title, etc. Once you start advertising, make it a habit to continually improve your ads to boost their effectiveness.

5. Look for leads and ask for introductions.

You’ve built a network for a reason, so use it! You can find leads within your network, in the newsfeed, on LinkedIn company pages, and in recommendations. Look for connections, and ask the people in your network for introductions. Immediately follow up with that person and let them know why you’d like to meet them and how working with you will benefit them.

Any other tips on using LinkedIn that I missed?

Image courtesy of simplyrest.com

Facebook Says: These Are the Brand Strategies That Increase Engagement

March 5th, 2013 ::

Facebook: You're doing it wrong!When I saw the email from Hootsuite for their HootSuite University presentation, Facebook Brand Pages: Rules of Engagement with Jason Li, Lead Strategist with Global Creative Solutions at Facebook, I thought, “This could be all about how to spend your money advertising on Facebook, or how to really use Facebook from the company that makes it.”

Guess what? It was mostly the latter. Here’s what I learned:

1 – Focus on growing your fan base

The absolute biggest thing you should focus on with Facebook is growing your fan base. As Li said, “Without a fan base, you have nothing.”

Spend some time on Facebook Insights and look at the days and times when your audience engages with your posts. Schedule your posts for those times to reach as many fans as possible. When your fans interact with your posts, their friends will see it in their news feeds, thus allowing you to reach a bigger audience and grow your fan base.

2 – Understand social behavior

If you want to create quality engagement, you must understand – and then marry – two things:

Why do customers love your brand in the first place? Li said, “If you look at Starbucks’ wall, there are a lot of images – of their logo, packaging, storefronts, employees. People have an emotional connection to Starbucks and respond to those images.” To figure this out, you can ask your fans what they like, but you can also look to see what posts they have responded to the most.

Why do people share content on Facebook? Li explained that sharing content extends beyond sharing to liking, commenting on, and creating content about your brand. This is a trickier question to answer, so see below for Li’s 4 fundamental reasons that people share content on Facebook.

3 – Learn why people share content on Facebook

We share content on Facebook to:

  • Make our lives easier – Help your fans learn something new, discover something inspirational, or reward them with savings or tips.
  • Build relationships – Start a 2-way dialogue by prompting your fan base and asking for meaningful responses, recognize/celebrate your fans, make your fans smile. Li said to think about your significant other and how you grow and nurture that relationship; apply those same ideas to your Facebook fans.
  • Help others – Ask your fans for feedback and be open and transparent. Li basically said, “Take advantage of the fact that people like to share what they think.”
  • Craft our identity by sharing what we like – Enable your fans to express who they are, and think about how can you help them do that.

4 – Two final tips

  • Don’t create posts simply to fill space. Post at least 1-2 times/week but no more than 5 times/week. “My friends don’t post more than 5 times per week,” said Li, “and neither should your brand.”
  • Use Facebook Insights. Improve your use of Facebook by looking at how many people you reach, how many people engage with your posts, what time you should post, your demographic base, etc.

Li shared a lot of examples of how brands engage with their fans on Facebook, so the presentation is worth watching if you’d like to learn more.

I have to say, a lot is written about Facebook, but this is probably some of the best advice I’ve ever heard/gotten. Will this information change the way you use Facebook? How?

Image courtesy of funny-pictures.funmunch.com