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Business Travel Is on the Rise Again

April 17th, 2012 ::

By Karen Axelton

Are you traveling more often on business than you were this time a year ago? You’re not alone. The fourth annual Embassy Suites Hotels Business Travel Survey found that despite a still-challenging economy, a full one-third of respondents say they are traveling more frequently for face-to-face meetings with clients. Here are some other key business travel trends the survey uncovered:

Cutting costs: To afford those more frequent business trips, travelers are looking for good deals on hotels (22 percent) and cutting back on incidental expenses such as meals (19 percent).

Mixing business with pleasure: Another way travelers cut costs while making the most out of a trip is by combining business with a personal trip. About 70 percent of frequent business travelers said they extend business trips at least some of the time. On average, they stay three extra days when they do so. The most popular cities for combining business with leisure travel were San Diego (60 percent), Seattle (39 percent) and Denver (36 percent). Asked who they’d most like to take on a business trip, 60 percent of respondents said their significant other.

High expectations for hotels: Business travelers are picky about their hotels, with amenities cited by 20 percent as the most important factor in choosing a hotel. However, they don’t always get what they want. Almost half (46 percent) of frequent travelers would like more space to spread out in their hotel rooms. Fourteen percent say small hotel rooms are their biggest pet peeve when traveling. The biggest pet peeve overall?  Having to share a room on the road.

What are business travelers’ favorite amenities at hotels? Approximately 70 percent of frequent travelers say free breakfasts, 54 percent say complimentary happy hours and 42 percent say HD televisions in their hotel rooms.

Tech troubles top the list: When asked what travel troubles make them most likely to have a meltdown, nearly 60 percent of frequent business travelers cited technology problems, such as issues with a laptop computer or forgetting a mobile phone. The most common technological issues were being unable to send a client email (55 percent), unable to open important documents or presentations (45 percent) or missing meeting notices (31 percent) or deadlines (25 percent).

Image by Flickr user UGGBoy*UGGGirl (Creative Commons)

 

How (and Why) to Share Office Space With Another Small Business

April 13th, 2012 ::

By Rieva Lesonsky

Should you share office space with another small business? While startup companies and have long shared office space in business incubators, and freelancers often rent desks in co-working spaces, the Wall Street Journal recently took a look at the growing trend of two, three or even five established businesses sharing office space with each other.

What’s behind the trend? Of course, profiting from unused office space or saving money on costly leases is a key motivator for many companies that share office space. But other companies are sharing space as a way to spark innovation, trade skills, or find new partnerships through mingling with workers in completely different industries.

The Journal cites data from Emergent Research and co-working site Deskmag.com that nearly 10 percent of U.S. co-working users in 2011 were from businesses with more than 100 employees. The article focuses on big businesses that are sharing space with each other or with startup companies, but the concept can work for existing small businesses too.

How can you make co-working work? Here are some factors to consider.

Create shared space. Set up a percentage of the office as shared space, where employees from both companies can mingle during downtime, brainstorming sessions or meetings. Create lounges, common areas or lunchrooms so that interaction occurs naturally. At ecommerce company Zappos, which is building a big co-working space, employees at headquarters only use one entrance and exit so they’re forced to literally run into each other in the lobby.

Encourage wandering. To truly benefit from shared space, you’ll want ongoing interaction, so you’ll need to let people wander around freely. Co-working works best in companies with lots of open, nonhierarchical space. To keep the interactions from being intrusive, some companies use signals such as putting up signs, closing doors or having employees wear headphones when they don’t want to be disturbed.

Test the idea in a co-working space. If you’re not sure about sharing your office space or moving into someone else’s space, test-drive the idea by looking for co-working facilities through matchmaking services such as Loosecubes.com and LiquidSpace.com. One larger company cited by the Journal rented space for about one-tenth of its staff to work at a co-working facility when they want. The benefit? Interacting with lots of different people who have different skill sets, then bringing that back to the office.

Know what you’re giving…and getting. Partnering with a noncompetitive business is key to making shared space work. Even so, the Journal notes that one reason some big companies share space with smaller ones is not at all altruistic: They like to hire employees away from the smaller firms.

Barter, but set ground rules. Companies on tight budgets can rent space from other companies in exchange for providing services. If you do this, however, it’s important to put your terms in writing so you don’t find yourself suffering “scope creep” as the landlord whose desk is next to yours constantly asks you to do just one…more…thing for them.

Image by Flickr user David Wall (Creative Commons)

 

Employee Benefits Are Key to Landing–and Keeping–Employees

April 4th, 2012 ::

By Rieva Lesonsky

Are you using employee benefits as “bait” to lure, land and retain workers in your small business? After a few years in which employers downsized benefits to cut costs, Metlife’s 10th annual Study of Employee Benefits Trends found that more and more employers are realizing that benefits are more important then ever in attracting and keeping employees.

The workplace has changed dramatically since MetLife did its first such survey 10 years ago. Here’s some of what MetLife found about how generational shifts, the recession and changes in the healthcare outlook are affecting benefits.

Employees are less loyal. The percentage of employees who say they are “very loyal” to their employer hit a seven-year low, at just 42 percent. One-third of all workers in the survey said they would like to change jobs in 2012; however, among Gen Y employees, that number climbs to 50 percent.

Employers are more loyal. The tables have turned and with employer recognizing the economy is beginning to recover, the percentage of employers who feel “very loyal” to their employees has reached a seven-year high. As a result, 60 percent of employers in the survey realize that benefits are a key opportunity to retain workers.

Young workers are more risk-averse about retirement. While younger generations are typically portrayed as carefree, in reality, 81 percent of Gen Y employees favor conservative investments in their retirement portfolio, compared to just 76 percent of Baby Boomers. MetLife theorizes this is because Gen Y may be skeptical of Social Security’s continued existence.

Employees are willing to pay for benefits if necessary. According to the study, 62 percent of Gen Y and Gen X employees said they would rather pay more of the cost of their benefits if the alternative is giving them up altogether. Employers’ responses indicate that many of them will use this approach, especially when it relates to healthcare coverage.

Benefits keep employees happy. More than half of employees in the survey agree that benefits are an important tool keeping them satisfied with their current employer. Overall, 61 percent of employees who are “very satisfied” with their current benefits feel “very loyal” to their employer. In comparison, among employees who are “very dissatisfied” with their benefits, just 24 percent feel “very loyal” to their company.

How are you using employee benefits moving forward?

Image by Flickr user Travel Manitoba (Creative Commons)

 

The Future of Work: It’s Virtual

April 3rd, 2012 ::

By Karen Axelton

How badly do today’s employees want to work virtually? An overwhelming 89 percent of workers in a new survey by project management platform provider Wrike said the ability to work virtually is a crucial fringe benefit in a job.

Both small business employees and Fortune 500 workers felt strongly about the importance of virtual work, with 83 percent saying they already spend at least some time each week working outside the office, either on the road or from home. What’s more, two-thirds expect their offices to go fully virtual within the next few years.

Pointing up how rapidly virtual work has grown, more than 43 percent of respondents said they now work remotely more than they did just two or three years ago. The biggest growth has taken place among executives: one-half of these respondents said they now spend more time working outside the office than a few years ago.

What were the biggest benefits of virtual work? Employees in the study cited time savings, increased productivity and the opportunity to focus on work rather than office politics or other personal issues as the factors they appreciate most about working remotely.

Of course, virtual work is not entirely without challenges. Asked what were the biggest obstacles to working virtually, 37 percent cited a lack of direct communication, 21 percent mentioned the difficulty of accessing data remotely, and 19 percent said not knowing what colleagues are doing made it more difficult to work effectively. The vast majority (87 percent) said having effective collaboration software was “mission-critical” in the success of virtual teams.

Despite these challenges, workers still like working remotely so much that they’re willing to sacrifice quite a bit in return. Almost 80 percent said they’d rather work virtually than get employer-provided free meals, 54 percent said they’d give up employer-paid cellphone plans, 31 would accept a reduction in paid vacation days, and 25 percent would even be willing to take a pay cut.

Image by Flickr user David Martyn Hunt (Creative Commons)

 

 

Small Biz Resource Tip: SalesCrunch

March 29th, 2012 ::

SalesCrunch

Worried that your sales team is disjointed and losing focus? Maybe the lack of cohesive management is making them feel lost and confused about company goals. If so, it’s time to get the team together with a variety of sales tools from SalesCrunch that allow you to get organized with sales analytics, training and online meetings. SaleCrunch gives you your own personalized online meeting room, where you can hold scheduled or impromptu meetings, share slides, share your computer screen and record meetings for future reference. You can also use SalesCrunch to monitor sales staff activities, give feedback on sales pitches and track accountability. Each meeting invitation is a trackable link that lets you see who opens and reviews your presentation after the meeting is over.

 

Proposed Legislation Would Help Small Businesses Offer Employee Retirement Plans

March 22nd, 2012 ::

By Maria Valdez Haubrich

Do you wish you could offer your employees a retirement plan to help you compete against bigger employers with hefty benefits packages? A Senate panel is planning to introduce new legislation to make it easier for small business owners to offer their employees retirement plans without busting their budgets, reports USA Today.

According to data from the Employee Benefit Research Institute, just 36 percent of employees at companies with 10 to 100 employees had access to a company-sponsored retirement plan in 2011. In a survey by Nationwide Financial conducted late last year, 78 percent of small business owners said they would like to be able to offer a retirement plan so they can attract more qualified job candidates. And 37 percent said their own workers are pressuring them to offer a retirement plan.

The General Accounting Office (GAO) looked into reasons why smaller companies typically don’t offer retirement plans, and found that “economic uncertainty” was a big factor. In other words, companies want to feel confident they can maintain a certain level of profitability before they commit to sponsoring a retirement plan. In today’s upu-and-down economy, greater uncertainty about continued profitability may be making small business owners even more reluctant than usual to commit to retirement plans.

Considering all these factors, a Senate Special Committee on Aging has announced it will introduce legislation in the next few months that would enable small businesses to pool their resources and assets into multi-employer retirement plans with other small businesses. The plans would have qualified financial experts to handle the administrative and fiduciary duties that often intimidate small business owners, the committee said.

In reality, there are actually many different retirement plan options available to small businesses. There are even plans for sole proprietorships with no employees. Fidelity, Vanguard and ING Direct are among the companies offering small business retirement plans. But despite the options, there is still a widespread perception that such plans don’t exist, or that they are too costly or complex for small businesses to handle.

The changes proposed by the Senate committee would not only help small business employees, but also help small business owners. A recent survey by the American College showed that about one-third of small-business owners do not have a retirement plan such as a 401(k), SEP IRA or deferred annuity.

Image by Flickr user urban_data (Creative Commons)

 

How to Keep Your Employees Engaged

March 20th, 2012 ::

By Karen Axelton

Do your employees see their jobs as a dead-end street? A new study from Accenture that focused on executive-level professionals found more than half of employees were dissatisfied at work. Despite this, the majority (69 percent) had no immediate plans to look for a new job. But with the economy picking up steam, these plans could change if employees feel there is more opportunity for them elsewhere.

Smart companies will use this time while employees are not job-hunting to increase employee engagement, advised Adrian Lajtha, Accenture’s chief leadership officer, in announcing the results. “Companies must capitalize on this moment in time to equip their people with clearly defined career paths that include innovative training, leadership development and opportunities for advancement.”

The study, “The Path Forward,” found the biggest reason employees were dissatisfied at their jobs was the lack of opportunity for advancement. Forty-two percent cited this issue, compared to just 20 percent who cited a clash between job and family responsibilities.

Even though they may perceive no immediate room for advancement at their current companies, the study found employees are taking steps to help themselves advance in the future, including taking on new roles or responsibilities at work (58 percent), getting additional training and education (46 percent) and working more hours (36 percent).

How can you ensure your employees aren’t dissatisfied at work?

  • Start by talking to them. The recession has hampered many employees from moving forward in their careers. Just taking the time to meet with your employees and see what their goals for their careers are can go a long way toward making them feel understood and more engaged.
  • Work with employees to identify opportunities. Even if you don’t have the budget for salary increases or aren’t able to offer promotions, consider steps such as cross-training employees in new roles or giving them added responsibility and autonomy.
  • Encourage development of new skills. Paying for employees to take training courses or get advanced degrees may be out of your budget, but look into free or low-cost options offered by industry associations or community colleges. If you can pay for part of the costs, that’s great. If not, you can still show your support by giving employees flexible hours that will help them attend classes and study for their continuing education.

Image by Flickr user iTopher (Creative Commons)

Small Biz Resource Tip: BigMarker.com

March 19th, 2012 ::

BigMarker.com

Companies that learn to work virtually have a big advantage: They can hire talented employees no matter where they’re located. BigMarker.com wants to help keep your business running smoothly by providing an online social community, project management tools and unlimited Web conferencing to enable virtual work. The conference can have up to 50 attendees, and if someone can’t make it, recordings of all conferences are available for playback at any time. You can upload PowerPoints, PDFs and documents to share, keep it visual with an online whiteboard, and use individual or group chat. Public communities are free; private communities cost $19.95 per month.

Three-Fourths of Employees Plan to Quit When Economy Improves

March 15th, 2012 ::

By Maria Valdez Haubrich

Is your business in for a shakeup? If the latest Workplace Web Poll from FPC is any indication, employers could be seeing a massive change once the job market begins to improve and employees feel confident enough to look for new jobs. The most recent quarterly survey from FPC of 1,500 professionals found that more than three-fourths (79 percent) of employees are planning to look for a new job as soon as the economy picks up.

What was the top reason employees cited for seeking a new job? More than half (51 percent) said they felt they had gained marketable skills during the recession, but didn’t have an opportunity for advancement at their current company. Nearly three in 10 (28 percent) said their employer hadn’t treated employees well during the recession. Being piled up with long hours, extra work, more responsibility and little pay made them eager to move on.

Overall, only 18 percent of employees were not planning to seek new jobs. Of those, 10 percent still felt the job market was too tenuous. Sadly, just 8 percent agreed with the statement, “My company handled its work force very well during the recession and I want to stay.”

If you are looking to keep your key employees on board, what can you do? The FPC study suggests work-life balance and other perks may not be the selling point they once were, as respondents were fairly indifferent to these offerings. When about the importance of work/life balance perks, respondents answered:

  • These things are important to me; but are not dealbreakers when looking for a new employer – 50 percent
  • It does not matter to me whether my employer offers these perks – 41 percent
  • These are great “keeping” features and are one of the reason why I like my employer   - 6 percent
  • These are great “selling” features and I would not work for a company that did not offer them – 3 percent

The results indicate employees may be more focused on hard issues such as salary, measurable benefits such as health insurance, and advancement opportunities rather than “soft” issues such as flextime or perks.

Ron Herzog, CEO and President of FPC, said the results revealed a “pent-up demand for career change” among employees.

How well has your business treated employees during the recession? Do you think you will be able to keep your current employees happy—or attract new ones–when the economy improves?

Image by Flickr user rocketace (Creative Commons)

Are Small Businesses Ready to Hire?

March 14th, 2012 ::

By Rieva Lesonsky

Small business owners are more optimistic about hiring than they have been in a long time, according to the latest small business hiring survey by Wells Fargo and Gallup. The quarterly survey examines small business owners’ hiring outlook, their views on the conditions in their companies and their overall economic outlook.

Even though the percentage of small business owners planning to hire employees is still a minority, small business hiring intentions are the highest they have been since January 2008, before the recession began. Why are small business owners planning to hire? The top reasons cited are because their business operations expanded (64 percent), because consumer or business demand increased (64 percent), because their sales and revenues justify adding more employees (55 percent) or because they need to replace an employee who left (44 percent). Government tax incentives for hiring influenced just 7 percent of those planning to hire.

When entrepreneurs go searching for employees, how do they spread the word about their open positions? The two biggest ways by far are word-of-mouth (which was described as a “major way” of hiring by 65 percent) and employee referrals (described as “major” by 48 percent). By comparison, just 19 percent of employers said the Internet was a major way they looked for employees, and only 9 percent of small business owners said newspaper ads were a major way they looked for employees.

Some 85 percent of U.S. small business owners in the survey say they aren’t planning to hire. Why not?

  • 76 percent don’t need additional employees
  • 71 percent are worried about weak business conditions, including revenues, cash flow and the overall U.S. economy
  • 48 percent are concerned about rising healthcare costs
  • 46 percent say worries about government regulations are keeping them from hiring
  • 24 percent are worried they may not be in business in 12 months

With the presidential election coming up, economic uncertainties may loom larger than usual for small business owners who aren’t certain how the results will shake out and how the election will affect factors such as taxes and health insurance reform.

Small business owners who can’t hire new employees have other places to turn for unpaid assistance. The most common place where entrepreneurs get assistance is from a spouse (21 percent), from their friends (16 percent) or from their children (15 percent). One in 10 say they get help from a relative who is not a spouse or a child, while 1 in 20 use an unpaid intern. Three in 10 say they don’t turn to anyone to help.

Are you planning to hire new employees in the coming year? Why or why not?

Image by Flickr user Brenda Gottsabend (Creative Commons)