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Web.com Small Business Toolkit: Eileen Fisher Business Grant Program (Grants for Women Entrepreneurs)

April 1st, 2013 ::

Eileen Fisher Business Grant Program

Designer Eileen Fisher started her business with just $350 in her savings account. Now she wants to help other women by inviting women-owned businesses to apply for her ninth annual Business Grant Program for Women Entrepreneurs. The program celebrates top women founders of innovative companies that foster environmental and economic health in their communities. Up to five grants of $12,500 each will be awarded to prospective applicants. Recipients will also attend a two-day conference in New York City, meeting with past beneficiaries and Eileen Fisher teams, in early 2014. Only for-profit businesses or for-profit/nonprofit hybrids (social enterprises) will be considered for this grant. The deadline is May 31, 2013.

The Online Marketing Project: How to Improve Your Online Presence One Step at a Time – Part 1

April 1st, 2013 ::
This entry is part 2 of 3 in the series Online Marketing Project

If you’re familiar with the book (and blog) The Happiness Project by Gretchen Rubin, the title of this blog post series might sound familiar. In the book, Rubin works on improving a different part of her life one month at a time and offers suggestions on how to do it yourself at the end.

The Happiness Project is the inspiration for this 4-part blog post series. Because it is so much easier to reach your goals in small, doable steps, I broke down the elements of what goes into a comprehensive online marketing strategy. I don’t know if it will make you happier, but my plan will certainly make online marketing easier to put your arms around. Let’s get started!

Step 1: Audit Your Website

Because the foundation of your online presence is your website, that’s where we’re starting:

  • Look at your Google Analytics data – What keywords are you being found for? Where is your traffic coming from? What pages are visitors spending time on?
  • Update your website – Add new information and remove anything that is outdated. Bulk up the pages visitors spend the most time on and remove any that get no traffic.
  • Proof your website – Check that all links work, spelling and grammar are correct, and the keywords you are being found for are being used throughout the site.
  • Optimize your website – Work with a search engine optimization expert (ask your web developer for recommendations) to ensure your site is properly optimized. Set up a maintenance schedule with the SEO person to make sure your site keeps up with changes in technology and search engine algorithms.

Step 2: Build a Mobile Site

Thanks to the increasing use of mobile devices to access and shop on the Internet, now is the time to put together a great mobile site:

  • Prioritize content – Because mobile sites have smaller screens, you want to add only the content that is most relevant to a mobile user, like hours of operation, location (with a map!), a brief overview of products and services, and contact info.
  • Streamline navigation – To cut down on scrolling or tapping, make sure the developer keeps navigation super simple.
  • Make contact info actionable – If you add an email address or phone number, a user should be able to tap on it and instantly connect with their email or phone functions.

Step 3: Start Listening

Now that your website and mobile sites are in good shape, time to find out what your customers and target market care about:

  • Set up Google Alerts – Find out what people are saying about your business, industry, products, and services by setting up Google Alerts using relevant keywords.
  • Follow trends on Twitter – If you are active on Twitter, trending topics are automatically customized for you based on who you follow. You can find them in the left-hand column.
  • Ask your customers – Sometimes the most obvious solution is the simplest. Ask your customers what they care about on Facebook or with a survey. To increase the amount of feedback you get, offer a freebie.

In my next post, we’ll look at editorial calendars, social media, and blogging, but til then, what aspect of marketing do you most want to improve?

Image by Flickr user fra-NCIS (Creative Commons)

The Future of Online Retailing

April 1st, 2013 ::

By Rieva Lesonsky

Spurred by the rapid adoption of mobile devices like tablets and smartphones, as well as by major retailers’ investment in their websites, ecommerce sales in the U.S. are projected to rise from $231 billion last year to $262 billion this year—an increase of 13 percent–according to the latest forecasts from market research firm Forrester. Three product categories account for one-third of that total: apparel and accessories, consumer electronics and computer hardware.

Ecommerce currently accounts for some 8 percent of overall U.S. retail sales (or 11 percent, if grocery sales are excluded). Growth in online retail sales is projected to outpace the growth of traditional retail sales in the next five years. By 2017, total ecommerce sales in the U.S. should hit $370 billion.

Forrester says the increased use of smartphones and tablets is a major factor powering ecommerce growth. With over 50 percent of U.S. online users owning smartphones, many smartphone owners use any spare moment to go online. As a result, people are spending more time overall online than they would if they had to go to their PC or laptop to shop—and that means more browsing, shopping and purchasing.

Another driver behind ecommerce growth is that major retailers are rapidly making investments in their ecommerce divisions in order to better integrate their in-store and online shopping experiences. Even customers who head to a brick-and-mortar store now often end up buying merchandise online within the store, or using smartphones to find the same products elsewhere and order them online.

Surprisingly, new shoppers coming online for the first time are not a major factor in the growth of ecommerce. Just 4 million people are projected to buy online for the first time this year. Instead, growth is coming because people who are already comfortable with online shopping are now spending more money online, ordering more often, and buying a wider range of products from a variety of sites. Forrester says online shoppers typically become comfortable with ecommerce by purchasing low-risk items such as downloadable music or movies. Only then do they move up to more expensive purchases such as appliances or home furnishings.

Forrester’s report has some more good news, not just for ecommerce vendors but also for the economy as a whole: Ecommerce companies are powering employment growth. Currently, Forrester says, U.S. ecommerce businesses employ over 400,000 people, and that figure is expected to hit 500,000 by 2017.

Image by Flickr user Mosman Council (Creative Commons)

Web.com Small Business Toolkit: Taptu (RSS Reader)

March 29th, 2013 ::

Taptu

If you’re grieving over the loss of Google Reader, you can be happy to know there are plenty of other options to help you organize and get your RSS subscriptions. With Taptu you get a visual dashboard to browse your feeds and you can also add your Facebook, LinkedIn and Twitter feeds so everything is in one place. Available for desktop, tablets and smartphones, Taptu also lets you customize the look of your feeds so you can see what’s important to you on the top of your page and push what you’ll “get to at some point” towards the bottom. You can build your own stream or enter a keyword and see what options pop up.

No Same-Day Delivery? No Big Deal, Shoppers Say

March 29th, 2013 ::

By Rieva Lesonsky

Are you stressing because you know big retailers are increasingly offering same-day delivery, and your small ecommerce site can’t afford to do so? If you’re worried that same-day delivery is a game-changer that will make or break your business, you can breathe a sigh of relief. A new study by the Boston Consulting Group found that customers don’t actually care that much about same-day delivery, despite the emphasis that big ecommerce sites and retailers like Amazon.com and Wal-Mart may put on this service.

The BCG study found that consumers care much more about low prices and free shipping than they do about same-day delivery. Only 9 percent of consumers polled say same-day delivery would improve their online shopping experience. In contrast, 74 percent say free shipping would and 50 percent say lower prices would.

The study notes that lots of dotcom companies touted same-day delivery in the first dotcom boom in the 1990s-2000s, and that the service didn’t prove popular enough to keep those companies afloat.

There is one niche market that could be willing to spend on same-day delivery. Affluent, urban Millennials with incomes of $150,000 or more have shown greater than average interest in this service. If that’s your target market, you may want to consider this option.

However, even so, keep in mind this advice that BCG offers for making same-day delivery work without breaking the bank:

  • Charge additional fees for same-day delivery. The average respondent in the survey was willing to pay $6 for this service; affluent Millennials were willing to pay up to $10.
  • Limit same-day delivery offerings. It’s best to offer same-day shipping only for smaller, lightweight products, like electronics, office supplies or apparel, that can be quickly packed and don’t cost a lot to ship.
  • Focus on high-margin items. Products where you’re making a higher profit make more sense for same-day delivery.
  • Consider your location. If your customers are primarily in upscale, urban areas where delivery is common, such as New York City or Boston, it may make sense to test same-day delivery. If you’re in a rural or suburban area, however, it’s likely not going to be cost-effective.

Keep an eye on what happens with same-day delivery so you don’t get caught behind the eight-ball if the concept takes off—but also keep in mind that currently, BCG found that only 2 percent of online purchases are delivered the same day, meaning demand for this service is far from widespread.

Image by Flickr user Lachlan Hardy (Creative Commons)

Web.com Small Business Toolkit: PageSpeed Insights (Website Speed Analyzer)

March 28th, 2013 ::

PageSpeed Insights

How fast does your website load? If it’s not fast enough, you could be losing customers who get impatient waiting for your beautiful but complex site to load. To help figure out what’s slowing your site down, check out PageSpeed Insights from Google. Simply input your URL and PageSpeed Insights will scan your website and make suggestions on how to speed up your site by optimizing photos, adjusting HTML and more. PageSpeed will also prioritize the changes in order of importance so you can see results immediately by taking care of the high-priority changes first.

7 Timeless Pieces of Advice for Small Business Owners

March 28th, 2013 ::

7 pieces of advice that lead to successI have been reading a lot about what makes a businessperson successful lately, and the following pieces of advice really struck a chord with me. Of course, many different factors contribute to success, some of which you can control, and some of which you can’t.

One thing you can control is your attitude, and I think attitude plays a big role in success. Here are 7 timeless pieces of advice I always try to follow:

1 – Have a great product first

Before you have a company, you have to have a great product or service that people want. Doing market research is great, but what’s better is getting out there and talking to people. Run your idea by people you trust, potential customers, mentors, and people in the industry. Stay open to their suggestions, and make changes that will improve your product.

2 – Don’t have a back-up plan

I recently read this, though I can’t remember where, but it stuck with me. The premise is that if you have a back-up plan, you won’t go all out to achieve your goal. You’ll start making excuses for why Plan A isn’t working, and then it’s a downward spiral from there. Have one plan, and go for it.

3 – Never judge a book by its cover

CEOs, company founders, venture capitalists, millionaires, royalty, United States Senators – they look like you and I. Just because you don’t recognize the person sitting next to you doesn’t mean they’re not worth knowing. I talk to everyone, and I have met some really cool people simply by reserving judgment.

4 – Be resourceful

Learn to solve problems quickly so you can take advantage of any opportunity when it arises. I have taken on clients even though my roster was full; I simply pulled in contractors to help out.

5 – Be passionate

If you are enthusiastic and passionate about your product or company and project confidence, people will respond. I know a lot of startup founders who are bootstrapping it and making huge sacrifices to launch their company. You know what keeps them motivated? A strong belief in what they are doing.

6 – Focus on what you’re good at

There are two big mistakes any business owner can make: 1) – trying to do everything, even the things you are not good at (I have been guilty of this, which is why I now have a CPA), and 2 – deviating from your core competency rather than being really good at that one thing.

7 – Be honest when you mess up

We all make mistakes; sometimes they’re huge. When the founder of Zipcar realized her pricing was way too low just as they were about to launch, she emailed her customers and told them she had to raise rental fees by 25% or the company wouldn’t survive. She didn’t lose one customer – they all loved the concept and appreciated her honesty.

What other pieces of advice have served you well?

Image courtesy of binauralbrains.com

Are You Making the Wrong Offers on Social Media?

March 28th, 2013 ::

By Karen Axelton

If you’re trying to grab fans and followers on social media just by offering discounts, deals and special offers, you might be making the wrong move, according to a study by mobile video advertising firm Rhythm NewMedia.

The study, which looked at how customers engaging with brands on mobile social media platforms, found that discounts and deals (although important) aren’t the only or even the biggest factor in whether customers like or follow companies. What mattered more was simply showing loyalty to the companies.

Rhythm found that while 51.9 percent of mobile social media users follow brands on Twitter to get discounts, 60.7 percent do so because they want to support the companies and show their loyalty. Similarly, 55.9 percent like brands on Facebook in order to get deals or discounts, 57.6 percent do so to show support for and loyalty to the businesses.

The study reports that customers are engaging with businesses on mobile social media in increasing numbers. Some 74 percent use Facebook on their mobile devices several times per day, and 68 percent engage with brands on Facebook on their mobile devices. A slightly smaller figure (63 percent) use Twitter on mobile devices multiple times per day, and 56 percent say they engage with businesses or brands via Twitter.

Brands are engaging, too, with about one-quarter (24 percent) of marketers in the study reporting that they have mobile social media campaigns. That’s an increase of more than 400 percent from a year before the study was conducted in late 2012.

Try these three tips to improve your engagement on mobile devices:

  1. As you create your social media campaigns, think about how they will play out on mobile devices. That means keeping posts short and sweet, using images that display well on mobile devices, and thinking about the kinds of content users will want to see on the go.
  2. If you use mobile advertising, consider putting social media buttons within the ad so that users can easily share, tweet or like it. The study reports that social media buttons in ads increased using engagement by 36 percent.
  3. If your current social media campaigns are focused on discounts and deals, expand what you do to appeal to loyal customers. Consider spotlighting customers, encouraging them to share photos or make comments, or asking questions so users will feel like they’re part of your brand.

Image by Flickr user Beverly & Pack (Creative Commons)

 

 

 

 

 

Web.com Small Business Toolkit: 2013 Leading Moms in Business Competition (Web Contest)

March 27th, 2013 ::

2013 Leading Moms in Business Competition

The number of mom-owned businesses is growing and fueling the American economy—and there’s no time like the present to honor these busy entrepreneurs. StartupNation has launched its fourth annual ranking of mom entrepreneurs and the businesses they run. If you are a mom business owner or know of one, enter today for a chance to win prizes including $10,000 cash prize from Staples. Additional prizes include a complimentary business growth consultation by the founders of StartupNation and a $1,000 gift card from Staples for the top three winners. The deadline is April 30, 2013.

 

What the New American Household Means to Your Business

March 27th, 2013 ::

By Rieva Lesonsky

How are the demographics of U.S. households changing—and what does it mean to your small business? SmartBlog on Leadership recently rounded up some data from the U.S. Census that paints a picture of the new makeup of the “average” American household. Here’s some of what they found:

Husband and Wife on the Decline: The traditional, husband-and-wife household is on the decline. In 2000, 51.7% of households were husband and wife; that went down to 48.4% in 2010. While the percentage decreased, the sheer number increased: In 2000, there were 54.5 million husband/wife households and in 2010, there were 56.5 million. One area where husband/wife households tend to dominate is near military bases.

While the percentage of husband/wife households shrank, the percentage and number of unmarried, opposite-sex partners rose from 4.8 million (4.6 percent of all households) in 2000 to 7.7 million (5.9 percent of all households) in 2010.

Non-family Households on the Rise: Correspondingly, the number of non-family households (people living together who are not related and not married) increased. As of 2010, 33.6% of U.S. households were identified as non-family.

Solo Households Increase: Most non-family households are made up of people living alone. The percentage of single-person households rose from 25.8 percent (27.2 million people) in 2000 to 26.7 percent (31.2 million people) in 2010. One-person households exist in all parts of the country—not just in the urban areas that you might expect. There are two key demographic segments that make up a large percentage of the one-person households, and they’re pretty much polar opposites. The first is young, well-educated singles who are starting their professional careers; they tend to live in large urban areas. The second is older retirees, who are frequently living in rented apartments or subsidized housing.

Multi-generational Households Surge: The percentage of multi-generational households (defined has having three or more generations of relatives living together) has also grown, from 3.7% of households in 2000 to 4.4% in 2010. This is partly due to economic hard times and the difficulty of finding affordable housing, but also due to the growth of the immigrant population.  The Census Bureau says multi-generational households are most commonly found in areas with a lot of new immigrants or where a lot of children are born to single mothers. Hawaii, California and Texas have the highest percentage of multigenerational households, partly because these areas have a large immigrant and minority population.

What do these trends mean to your business? If your products or services, or the way you market them, are tailored to traditional, two-parent households, it may be time to shake things up—or get left behind as America’s average household continues to change.

Image by Flickr user Images of Money (Creative Commons)

 



 
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