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The Online Marketing Project: How to Improve Your Online Presence One Step At A Time – Part 2

April 2nd, 2013 ::
This entry is part 1 of 3 in the series Online Marketing Project

When you think about online marketing, there are a lot of pieces to consider. To make your life easier, I have ripped a page from The Happiness Project and put together a one-step-at-a-time plan to improve your life.

In my first blog post, I covered Steps 1 – 3: updating your website, putting together a mobile site, and listening to what people are saying online.  Let’s move on to steps 4 – 6.

Step 4: Put Together an Editorial Calendar

After looking at Google Analytics and listening to what your target market says, you know what topics to cover as you create content. Stay organized by putting them in an editorial calendar:

  • List topics – Start by narrowing down the topics to the ones that are most relevant to your expertise. Then brainstorm – what areas can you cover for each topic?
  • Choose content platforms – Decide what pieces of content go where. Blog posts are great for how-to’s and advice, which can then be shortened into newsletter articles. Quick tips, offers, updates, photos, event announcements, and company news are perfect for social media.
  • Decide on timing – Finally, decide how often you want to publish content. Blog posts work best when you publish at least once a week, but it’s perfectly fine to publish your newsletter monthly. When it comes to social media, though, you must be active on it every day, so plan your schedule accordingly.

Step 5: Improve Social Media Engagement

Because social media is constantly evolving, I think improving social media engagement is an ongoing goal for all of us small business owners. Here are 3 basic things we should always be doing, no matter what social media platform we’re using.

  • Find your audience – Research social media networks beyond the biggies – Facebook, Twitter, YouTube, and Google+. Look at Tumblr, Pinterest, Instagram, Viddy, and others to see if your target market uses them.
  • Learn what to share where – Because each social network is used differently, the information you share on each should be different. For instance, you could keep social messaging on Facebook and Google+ and social alerts on Twitter.
  • Respond – The best way to increase engagement on social media is to throw out questions to your audience and respond to their comments and questions.

Step 6: Start a Blog

Because search engines reward sites that are regularly updated with fresh content, starting a blog makes a lot of sense if you want to increase traffic to your site and improve search rankings. A blog will also boost your thought leadership and position you as an expert in your field.

  • Set up a blog schedule – In the previous blog post in this series, you learned how to set up an editorial calendar; time to add your blog to it. While blogging every day is ideal, it is not always realistic. Aim to publish one blog post a week on the same day at the same time so people will come to expect it.
  • Choose your topics – In the first blog post in this series, you learned how to listen to your target market. Since you know what topics they care about most, sit down and write out a month or two of blog post ideas at once to make the writing process go faster.
  • Make your content actionable – The most useful and shareable blog posts are the ones that teach your audience how to do something. Focus on making all of – or most of – your blog posts actionable.
  • Write clearly – No matter how much you know, focus on writing in a straightforward style that is easy to read and understand. Keep your content as concise as possible, and don’t repeat yourself.
  • Back up what you say – When possible, use examples, stories, and statistics to back up the point you are making.

Coming up next in Part 3, we’ll look at visual content, newsletters, ebooks, and SlideShare presentations. Since most of this post was on content marketing, what’s your biggest challenge when creating content?

Image by Flickr user kewl (Creative Commons)

The Online Marketing Project: How to Improve Your Online Presence One Step at a Time – Part 1

April 1st, 2013 ::
This entry is part 2 of 3 in the series Online Marketing Project

If you’re familiar with the book (and blog) The Happiness Project by Gretchen Rubin, the title of this blog post series might sound familiar. In the book, Rubin works on improving a different part of her life one month at a time and offers suggestions on how to do it yourself at the end.

The Happiness Project is the inspiration for this 4-part blog post series. Because it is so much easier to reach your goals in small, doable steps, I broke down the elements of what goes into a comprehensive online marketing strategy. I don’t know if it will make you happier, but my plan will certainly make online marketing easier to put your arms around. Let’s get started!

Step 1: Audit Your Website

Because the foundation of your online presence is your website, that’s where we’re starting:

  • Look at your Google Analytics data – What keywords are you being found for? Where is your traffic coming from? What pages are visitors spending time on?
  • Update your website – Add new information and remove anything that is outdated. Bulk up the pages visitors spend the most time on and remove any that get no traffic.
  • Proof your website – Check that all links work, spelling and grammar are correct, and the keywords you are being found for are being used throughout the site.
  • Optimize your website – Work with a search engine optimization expert (ask your web developer for recommendations) to ensure your site is properly optimized. Set up a maintenance schedule with the SEO person to make sure your site keeps up with changes in technology and search engine algorithms.

Step 2: Build a Mobile Site

Thanks to the increasing use of mobile devices to access and shop on the Internet, now is the time to put together a great mobile site:

  • Prioritize content – Because mobile sites have smaller screens, you want to add only the content that is most relevant to a mobile user, like hours of operation, location (with a map!), a brief overview of products and services, and contact info.
  • Streamline navigation – To cut down on scrolling or tapping, make sure the developer keeps navigation super simple.
  • Make contact info actionable – If you add an email address or phone number, a user should be able to tap on it and instantly connect with their email or phone functions.

Step 3: Start Listening

Now that your website and mobile sites are in good shape, time to find out what your customers and target market care about:

  • Set up Google Alerts – Find out what people are saying about your business, industry, products, and services by setting up Google Alerts using relevant keywords.
  • Follow trends on Twitter – If you are active on Twitter, trending topics are automatically customized for you based on who you follow. You can find them in the left-hand column.
  • Ask your customers – Sometimes the most obvious solution is the simplest. Ask your customers what they care about on Facebook or with a survey. To increase the amount of feedback you get, offer a freebie.

In my next post, we’ll look at editorial calendars, social media, and blogging, but til then, what aspect of marketing do you most want to improve?

Image by Flickr user fra-NCIS (Creative Commons)

The Online Marketing Project: How to Improve Your Online Presence One Step at a Time – Part 3

April 4th, 2013 ::
This entry is part 3 of 3 in the series Online Marketing Project

In this four-part series on online marketing, I have taken inspiration from The Happiness Project. Instead of improving your life one month at a time, I am breaking down the essential pieces of marketing so you can stay organized and focused as you tackle each element.

You can read my first blog post on updating your website, putting together a mobile site, and listening to what people are saying online and my second, on putting together an editorial calendar, improving social media engagement, and blogging. Let’s move on to steps 7 – 9.

Step 7: Share Images and Videos

When you look at the rapid growth and success of YouTube, Pinterest, and Instagram, there is no doubt that people respond to and connect with images and videos.

  • Become a shutterbug – Get in the habit of taking photos during the day-to-day and of new products, employees, customers, and events. Share them on social media.
  • Have a goal for videos – Before you spend time on making a video, decide whether you’re making it to build awareness around your business, increase sales, or strengthen your brand. Once you have a goal in mind, your video will be more focused and relevant for your audience.
  • Hold contests – If you really want to engage your audience, hold a photo or video contest. Choose a theme and prize, and consider making the contest open to community voting to really up the social sharing quotient.
  • Use YouTube, Pinterest, and Instagram – You can create your own channel on YouTube for videos, and, if you’re not using them yet, share your photos on Pinterest and Instagram to reach new audiences.

Step 8: Start a Monthly Newsletter

Because newsletters arrive via email and require the recipient to at least read the subject line, newsletters are a great way to reach your audience and stay top-of-mind with them.

  • Keep it focused – Skip the introduction, focus on one to three short and relevant articles, and put your best information at the very top.
  • Make it worthwhile –Include something special in each issue to reward your audience for reading it, whether it’s a coupon or early access to a new product or service.
  • Get creative with the subject line – As I mentioned above, your subject line can make or break how many people read your newsletter. Get creative to pull people in, whether it’s through humor or irreverence.
  • Include images – People are drawn to photos in newsletters, especially ones that include people, so try to include relevant images in each newsletter.

Step 9: Put Together an Ebook or SlideShare Presentation

Bundling blog posts on one topic into an ebook or SlideShare presentation is a smart strategy to employ, as it lets you reuse content you’ve already created. While your ebook is great to share with your audience, SlideShare comes with a built-in audience: It is the world’s largest content-sharing community for professionals, with 60 million visitors a month who view 3 billion slides.

  • Think like a children’s book author – Make it fun, visual, and interactive with videos, games, or surveys.
  • Use stories – Stories are highly engaging, and the more success stories you can weave in, the more you will position yourself as a go-to expert and problem solver.
  • Teach your readers – Add tips, tricks, helpful hints, or other actionable information to make your content more usable.
  • Focus each page/slide – Stick to one point per page to keep the layout clean and uncluttered.
  • Include a strong call-to-action – Tie it back to the subject of your ebook or SlideShare, and explain the benefit of working with you.
  • Add contact info – And not just a phone number! Include your website address, email address, and social media follow buttons.

Stay tuned for the fourth and final blog post in this series, where I’ll cover advertising, hosting an event, and content centers.

Of the above marketing steps, which do you find easy to do – and which do you find hardest?

Image by Flickr user Capt’ Gorgeous (Creative Commons)