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Posts Tagged ‘Branding’


Web.com Review: Small Business Resource: InternetManagementReputation.com: Online Reputation Repair

September 5th, 2012 ::

InternetManagementReputation.com

Your company just received a derisive online review. What are you going to do? Whether it’s a bad review, a malicious blog comment or an inaccurate report, negative online activity can damage your company’s reputation and hurt sales—sometimes for years. InternetReputationManagement.com can help you repair your online reputation by neutralizing harmful search results, removing or burying negative or false content, and creating new and positive content that dominates search engine results so you look your best online. Prices for online reputation repair start at $1,250, depending on the severity of the problem—but remember, doing nothing could cause irreparable damage.

 

Web.com Review: Small Business Resource: ReputationAlert: Online Brand Monitoring Tool

August 15th, 2012 ::

ReputationAlert

Want to know what people are saying about your business (and your competitors) online? Of course you do, but monitoring customer posts, reviews and other mentions of your brand online can be confusing and time-consuming. Enter ReputationAlert, a tool designed to make monitoring your brand simple. ReputationAlert combs thousands of social networking sites, social media platforms, blogs and news sites for mentions of your brand (and your competitors). Then it automatically consolidates the information into one easy-to-use dashboard that not only enables you to see everything at a glance, but also lets you respond to mentions so you can address concerns or correct problems.

 

5 Easy Ways to Improve Your Ebooks

August 9th, 2012 ::

Books

I read a lot of ebooks – especially about marketing and social media – and I see the same mistakes made over and over again.  Here are 5 easy ways to improve your eBooks:

1. Brevity

Don’t cover more than one topic per ebook – and don’t write just to increase the page count.

Instead, create one ebook for each topic you’d like to cover, and stick to shorter books that are quick for your reader to consume.

2. White Space

Don’t clutter pages with lots of ideas, graphs, images, headers and subheaders.

Instead, keep the reader focused on your content by leaving lots of white space – and including only one message per page.

3. Meaningful Images

Don’t add images for the sake of having a visual on each page.

Instead, add one image per message that enhances the reader’s understanding of your message.  It could be a graph, chart or statistic.

4. Consistent Style

Don’t let your ebook end up looking like a Crayola crayon factory and font designer had a fight.

Instead, keep your style minimal and consistent with one or two fonts, sizes, and colors used throughout. Use the same font, size and color for all headings, and a different font, size and color for all body content.

5. English Only

Don’t use acronyms, industry jargon or business cliches.

Instead, write as you would speak to someone outside of your industry who is intelligent but knows little (or nothing) about the topic you’re covering.

What is your favorite ebook?  Share a link to it below!

Image courtesy of radionorthland.org

How to Resolve Negative Online Reviews

June 19th, 2012 ::

online reviews

It can happen to the best of us – the dreaded negative online review. Maybe a disgruntled customer gave you an ugly shout-out on Yelp. Or, maybe someone on Facebook “disliked” you in a huge way.

Even if you are unsure of how you displeased someone enough to make a heinous, very public remark about you, you can definitely be sure of this – that negative review can do serious damage to your brand if you do not respond swiftly and thoroughly. In this article, I’ll show you how to do both.

The first thing to do is understand that you are not in control. Social media has given people the power to share, and you simply cannot control what people will share about you.

However, you do not have to be in control to respond effectively if a fire does break out on Yelp or any other review site. Smart reputation management will allow you to shape the message, even if you cannot control it.

Resonate Social’s Eric Harr writes about three things to look for, as you manage your online reputation, as well as three things to do if you come across something negative. Let’s go through each of these.

Keep an Eye Out for:

1. Your overall rating

If your overall rating is good on Yelp, Amazon or other review sites, one negative post probably won’t cause much damage. People tend to understand that an aggregate rating, in light of the total number of reviews, provides a clearer picture than any one review can. In general, 4 out of 5 stars is no cause for concern. If you find a negative review, simply reach out to the poster with a diplomatic and public statement.

2. Credibility of the reviewer

Is the reviewer well-known on the review site? Is their review well-composed, fact-based, and non-emotional? If so, it’s time for some serious damage control.

3. Stability of the reviewer

Now, this one may not sound nice, but then again – neither did their review. Does the reviewer come across as unstable? If so, you may not need to worry as much. Most people can detect instability, and most people are also reasonable and forgiving. They may simply overlook a crazed, poorly constructed ramble written in ALL CAPS WITH LOTS OF EXCLAMATION POINTS!!!!!

Putting Out the Fire

If things get ugly, here are three ways to do damage control:

1. Reach out to the person privately

If you made a mistake, own up to it. Being humble and accommodating can help turn your biggest critic into one of your biggest fans because you have the chance to make a personal connection with him or her. Focus on how to make it right, rather than on the negative review, and keep your frustration at bay. Often, an open and honest dialogue is all you need to set things straight.

2. Keep your cool

Whatever happens, do not allow yourself to get drawn into a fight. When someone is rude, it can be very difficult not to lose your temper and argue back. However, now is the time to be calm and professional, remembering that your brand’s reputation is more important than your personal feelings on the matter.

3. Go public

This may be the most important thing you can do. A concise, sophisticated, and decisive public statement can help smooth the incident over relatively quickly. You may not be able to win over the critic, but your public statement will be observed by thousands of other people. Your goal is to win those people over by being diplomatic and professional, while showing that you care about your brand and your customers.

In today’s word-of-mouth environment, your customers are more likely to listen to one of their peers than to your official marketing messages. So if the dreaded online negative review happens to you, try these tips for salvaging your reputation and keeping your brand strong.

Image courtesy of virtualsocialmedia.com

3 Unique Social Media B2B Ideas

May 8th, 2012 ::

Talking

I was so busy at this year’s SXSW, I am still catching up on what was showcased and discussed there. While I had the opportunity to meet tons of great people and learn a lot about technology for business, I missed out on one of the best B2B social media sessions.

In this article, I’ll share what I missed with you, so you can use the tips presented by the B2B social media panel in your own marketing strategy. So, whether you weren’t able to make it to SXSW this year – or like me, if you were just too busy to take it all in, you don’t have to miss out on these smart tips.

1.  Allow Website Logins with Facebook and OpenID

The panel suggested showing the connection between social and sales by using social logins with your B2B website. B2B companies can be just as social as B2C’s, but the key is to start where your customers are. Find out where your audience is hanging out, and listen to and engage them there. You can also determine who your company’s best social citizens are, and encourage and empower them to become brand evangelists for you. Encourage customers to begin connecting with you on social media by using Facebook and OpenID to browse your website.

2.  Get Employees Talking About Your Brand, Too

Companies like IBM understand that their employees must be aware they represent the company’s brand. Engaged and knowledgeable employees can be powerful brand ambassadors, even on social media. Cisco showcases real-time Twitter streams on large screens around its offices so employees can see what is being said about their company online. How can you encourage your employees to check out your brand on social media? Better yet, how can you encourage them to promote the company within their own social networks?

3.  Reward and Incentivize With Gamification

Companies like IBM and Cisco are using gamification to build leadership skills in their employees. Rewards and recognition programs can easily be gamified to keep everyone motivated and staying on track. You can even use gamification to get employees active on the company’s blog, which would help with the previously mentioned topic. Cisco employees earn badges for reading, commenting on, and sharing the company blog.

If you enjoyed these insights for using social media in your B2B marketing strategy, you can follow the panelists on Twitter for more tips:

Image courtesy of conversionpipeline.com

Social Media Small Business Success Stories: Part 1

February 14th, 2012 ::
This entry is part 2 of 2 in the series Social Media Success Stories

Social Media Success Stories Part 1

I’m a firm believer in benchmarking to learn new skills and to tweak my knowledge base.  Studying what other successful marketers have done well, and avoiding others’ mistakes, is an efficient way to gain a competitive edge.  Here are eight social media small business success stories, broken into two articles, to inspire and to teach:

Success Story 1:  Take a quick visit to The Prospecting Expert’s social media sites, and you will find our first example of social media success.  The Prospecting Expert, founded by Steve Kloyda, is a B2B consulting firm to help sales professionals refine their prospecting skills.  Here are the tactics in Kloyda’s bag of social media marketing tricks:

  • Kloyda has made impressive use of video and podcasts to expand his social reach and convey information in an clear and interesting way.  Does your content translate to these media?
  • His social media channels share consistent branding, though use of Kloyda’s photo and logo across all platforms.  Clean up your own image by checking your platforms for consistency.
  • Kloyda’s content is mobile through the offering of an iPhone app directly on his site.  While custom apps may be expensive, they offer considerable value for on-the-go customers.

Success Story 2:  Click on over to Coconut Bliss, an organic dessert company whose products became well known through social media marketing.  Here is what Coconut Bliss does to make everyone scream for their ice cream:

  • The company shares fun experiences of customers eating their ice cream to show the brand’s friendly personality and delicious products.  Does anyone on your staff know how to take great photos?  Invest in a camera, and share photos across all your social media platforms.
  • Coconut Bliss gets fans engaged by running promotions and contests exclusively on social media.  Consider launching your own contest to grow and excite your fan base.

Success Story 3:  JamaicansMusic is an online music channel and quite the social media success story.  Using their social media savvy, the company grew their fans to 1.5 million in only four months!  Here’s what they do best:

  • JamaicansMusic keeps fans coming back for more by offering contests, free music and games to encourage Facebook fans to revisit their page and share it with friends.  What can you do to encourage repeat visits to your own page?
  • Visitors to JamaicansMusic’s website know instantly that the company is social because there are three opportunities – right on the home page – to connect socially.  Are you sending enough social signals and providing plenty of opportunities to connect?

Success Story 4:  You don’t have to be a large company, or even one with multiple employees, to be a social media success.  Ana White, a self-described “homemaker” who is really a carpenter, runs a website that empowers women to take on carpentry projects.  White has over 51,000 Facebook fans who enjoy her DIY furniture projects.  Here are her smart and simple tactics:

  • White publishes free how-to guides for building furniture, and she asks fans to post pictures of their finished pieces.  Fans enjoy sharing with each other, and White understands that this sharing provides great user-generated content.  How can you get your own community involved in the content creation process?
  • White has created a community and tended to it without overshadowing it.  She comments on roughly half of her fans’ posts, and she doesn’t post all that often.  However, her fans constantly post and answer questions for each other because the community has been set up for real communication.  What can you do to take your own Facebook communications from one-way to a place of real community?

Next up: More inspiring stories in Part 2!

Image courtesy of creative design agency Arrae

Cyber Monday and SEO: The Pumpkin Pie and Ice Cream of Online Shopping

December 23rd, 2011 ::

By Joseph Baker

Pumpkin pie is generally a special holiday treat. The pie on its own is pretty good, maybe even great, but to really stand out as a stellar treat, something more needs to be added to the mix. Enter vanilla ice cream. The combination of the two is unstoppable. Websites offering holiday shopping deals and search engine optimization (SEO) have a similar relationship—with SEO being the “ice cream” that makes some websites stand out.

Cyber Monday, the most popular online shopping day of the year, may be over, but there is still profit to be had in the online shopping arena. With this year’s Cyber Monday sales up 26 percent over last year, according to USA Today, there is clearly plenty of interest in online shopping. How can your retail website stand out from the crowd? With SEO.

Search engines are the road maps of the Internet; if a site doesn’t show up prominently on them, most people won’t know they exist. SEO helps raise sites in search results and engages site current visitors while positioning them directly into your company’s conversion funnel. What are the keys to SEO?

First is branding. If your company’s website is the pie, branding is the scent that wafts through the kitchen, letting people know exactly what kind of pie it is without being overly aggressive. Building your company’s brand should be your foremost concern. Consumers become attached to brands, engendering loyalty and respect. If your company doesn’t display a coherent brand identity throughout its interactions with consumers, many will be confused or frustrated due to an inability to quickly perceive exactly what your business is all about.

Whether your marketing approach includes email newsletters, blog or printable coupons, all of it should offer a single, cohesive brand experience, including logos, color schemes, layouts and voice. Providing a unified experience cements your company in a consumer’s mind, making them more likely to recognize–and therefore purchase from–your business in the future.

But to stand out from the crowd, you need more than a unified branding experience. The second component of success is a blog. Blogs provide a place to establish yourself as a leader in your field, someone who knows what they’re talking about and wants to freely share their knowledge and expertise. Furthermore, it gives you a place to provide deep, rich content, the kind that search engines like Google love. If your content is good enough and you build a following, you’ll be linked by other websites, increasing your site’s overall standing with search engines. Though it’s too late in the season to start a blog and fill it with enough content to provide much benefit this year, a blog is something that will aid you and your business year round.

Last, but not least, your business should use branded keywords to spread knowledge of your products and services. Branded keywords are, essentially, including a brand name in a keyword phrase. Generally you’ll include your own brand, though if you sell name-brand products, you’ll also want to include those. Keyword branding can make a major difference in search engine referrals. Targeting specific brands with keywords will show the major search engines that your company has a legitimate connection with the brands, helping your site gain credibility and start climbing in rankings. Make branded keywords even more useful by creating a business blog, then using those branded keywords within a blog that informs readers and directs them to the products or services they desire. This not only provides value to readers but also creates the deep content that Google now looks for.

Every online retailer needs to use some form of SEO to ensure they’re featured prominently in search results. This goes double for the holiday shopping season. With the basic SEO tweaks described above, any online retailer can target special events, thus ensuring the maximum return on their investment.

Joseph Baker has worked in the business world for over 15 years, specifically in management.  He has led development and management teams, and implemented budget reductions both professionally and as an independent contractor.  In his many years of experience within the business world, from acclimating corporate America to social marketing trends to developing marketing/management strategies for small business.  In addition, he has led strategic planning and systems of implementation for nine organizations, both public and private, and worked extensively with small businesses. Visit his blog at www.professionalintern.com.

Image by Flickr user The Culinary Geek (Creative Commons)

 

Sharpen and Polish Your Brand in 2012 #12SMBTips

December 21st, 2011 ::
This entry is part 7 of 12 in the series 12 Ways to Makeover Your Business in 2012

 

Jay Ehret, Dean of Marketing Know-How, The Marketing Spot (@jayehret)

 

What should your top marketing priority be in 2012? Distinguishing your brand. In a sea of businesses with the same offerings and services, a powerful brand will help cut through the clutter. Jay Ehret, the Dean of Marketing Know-How at The Marketing Spot, gives his tips for sharpening and polishing your brand in 2012.

 About Jay Ehret: Jay serves as Dean of Marketing Know-How at The Marketing Spot, a marketing education and resource center for entrepreneurs and small business owners. He celebrates the entrepreneurial spirit at The Marketing Spot and it is his mission to give power to local small business owners through knowledge of the great business equalizer: Marketing. For more from The Marketing Spot, check out the blog and learning resources.

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