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Posts Tagged ‘community’


6 Ways to Build Your Company’s Brand

January 10th, 2013 ::

Build your brand, grow your businessOf course you know that your company’s brand is about more than your name, logo and personality.  Once you have those nailed down, here are 6 other simple ways to build and strengthen your brand:

Tell a story

Think about what makes you different from everyone else; if you’re not 100% sure, ask your clients why they work with you or buy your products. Build a story around your uniqueness and weave it into your communications.

Build a community

Talk to your online and offline audience. Find out how they’re doing, what they want, and what they need. Empower them to contribute – with ideas, feedback, guest blog posts, photos, etc. Give them a shout-out (with their permission, of course) on social media or in your newsletter.

Provide a great experience

Elevate your clients’ interaction with you and your company across the board. Build a product that is easier to use and provides better value than the competition. Continually keep clients up-to-date on project progress. Host an annual party – a BBQ, bowling afternoon, brunch. Follow up a month after the sale to see if they need anything or have any questions.

Keep promises

Because customer service is so often ignored, especially by large companies, one of the best ways to grow your business is by doing what you say you’ll do. Happy clients will spread the word about you, especially if you go above and beyond expectations.

Take a stand

Whole Foods sells sustainable, organic, all-natural foods. Nordstrom prides itself on exceptional customer service. Apple designs products that are user-friendly and stylish. Decide what your brand stands for, whether it’s more reliable products, faster turnaround, or more personal service.

Be honest

Lying is the fastest way to erode trust and damage credibility. We all make mistakes, big and small, so when you do mess up, be honest about it – and then do everything you can to fix it as quickly as possible, whether it’s providing a refund, replacement product, or free service.

What are your favorite brands, and why? How do you try to emulate them?

Image courtesy of mymagneticblog.com

5 Better Ideas than TV Spots — Even if You Have Enough Money for a Super Bowl Ad

February 6th, 2010 ::

A Super Bowl ad comes with a price tag of about $3 million dollars this year. Even if you have enough money in your marketing budget to pick up a 30-second spot, there are alternatives that can offer more bang for your buck than a televised ad, no matter how big an event it’s shown during. Considering how many people fast forward through the commercials, it’s time to explore other options.

  1. Get involved locally: That money you were going to use on advertising? Consider spending it on a community project instead. Not only will you get warm fuzzies for the impact that your business has, but it will also offer you an opportunity to get your community talking about your company in a positive way.
  2. Create a resource that will help your customers: When most customers have a problem, they don’t watch advertising or even start looking for brands. Instead, they’ll start searching online for answers to their questions. Creating a website that offers those answers is on a whole different budgetary level than a Super Bowl ad (right now, a domain name can be had from Network Solutions for $6.99 with coupon code DOMSOCIAL1), but can convert customers far more effectively.
  3. Sponsor a niche publication: With $3 million in your pocket, you can afford to sponsor an entire issue of a magazine that goes out to your primary demographic. You can reach out to the people most likely to be interested in your product or services. Even with a smaller budget, it’s easy to sponsor a targeted online publication for a month or two, allowing you to reach out to audiences already interested in what you have to offer.
  4. Build a social media campaign: While it’s tough to predict what will go viral, creating content (such as videos) that online users can easily share is a a good source of traffic if you sell your product or service online. One of the best examples is the ‘Will It Blend‘ videos from Blendtec — they consistently attract attention, day in and day out.
  5. Put on your own event: Getting your customers out for an event — whether we’re talking about a focus group or a big conference — offers an opportunity to make your customer base feel like they’re stakeholders in your success. The more personal connections you can build, with customers or members of the media, the more likely they are to recommend you to their friends, families, and listeners.

Big companies are realizing the dropping value of a Super Bowl ad. Even Pepsi is opting for one of the options on this list: For the first time in 23 years, Pepsi did not buy a Super Bowl spot. Instead, the company chose to use the millions of dollars that would have gone to the Super Bowl spend towards the Pepsi Refresh Project. The project is offering grants to organizations and people making positive impacts in their communities, effectively integrating Pepsi into local communities.

Speaking of the Super Bowl and marketing, Network Solutions has a couple of great deals you might want to know about:
For this 2010 Superbowl, Network Solutions has put together a special offer for Sunday and Monday. $6.99 domain names and 25% off hosting packages so you can “shuffle” on over to start or keep using Network Solutions as your small business solutions provider. Check these out:

25% off hosting – Use code SUPERDOM06

Domain Purchase/Renewal for $6.99 – Use code DOMSOCIAL1

Domain Transfers for $6.99 – Use code DOMSOCIAL3

REMEMBER: This is only for 2010 Superbowl Sunday and Monday
Visit www.networksolutions.com to take advantage of these offers.
And enjoy the Super Bowl!

Photo by Flickr user Fluzo

SCORE Small Business Community Launches: www.scorecommunity.org

May 22nd, 2009 ::

Today, SCORE announced the launch of its new small business community at http://www.scorecommunity.org

For those of you not familiar with SCORE, it stands for “Service Corps Of Retired Executives” and was started in 1964 as “Counselors to America’s Small Business”. Over time, this non-profit organization has helped more than 8.3 million aspiring entrepreneurs and small business owners through counseling and business workshops. More than 11,200 volunteer business counselors in 370 chapters serve their communities through entrepreneur education dedicated to the formation, growth and success of small businesses.

Connecting through Online Communities


Continuing their mission, they have extended their knowledge and outreach to an online community of small business that need this mentorship. I speak from experience because I worked with SCORE back in 1999 to write my first real “raise some money” business plan and I couldn’t have done it without my SCORE mentor.

The community is powered by PartnerUp, which has a large online community geared solely toward small business owners and entrepreneurs. PartnerUp is the leading provider of enterprise solutions software for companies looking to target the small business market. PartnerUp was founded in February 2005 and acquired by Deluxe Corporation in July 2008. PartnerUp is headquartered in Minneapolis. For more information, visit http://corporate.partnerup.com.

Essentially, the community is a private labeled version of PartnerUp with content from their site taking advantage of their already established network. This is important for first impressions because many people who visit a community like this for the first time are looking for value and people using it already. Over time, this will grow on its own with specific content and an exclusive community but for now this is a great start in the right direction.

For more information check out the SCORE Community at http://www.scorecommunity.org