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Posts Tagged ‘Facebook marketing’


Facebook Marketing: 3 Easy Ways to Get Better

March 27th, 2012 ::

Facebook 1-2-3

It’s hard enough to manage a busy Facebook page, along with the other marketing tasks pulling you in a million different directions. Add to that Facebook’s ever-changing landscape and features, and Facebook marketing becomes quite the challenge. To help you out with your Facebook marketing strategies, I’ve done some research and found three simple steps that will have you building brand loyalty and driving revenues in no time.

1.  Observe what others are doing. 

Take notes on companies similar to yours and competitors and big brands you admire. Visit other business pages, and pay special attention to the following:

  • How often are they posting, and at what times?
  • What types of content are they posting, and what is getting the most interaction? (photos, videos, questions, etc.)
  • How many people are interacting with the page? (Liking, commenting, etc.)
  • Does the page have a Welcome tab or any other custom tabs?
  • What is not working for the page, and what could you do better?

Your mission is to take plenty of notes from a week or two’s observations of the pages you’ve chosen to study. Look for similarities across the pages, and watch for patterns to emerge. These patterns are your guide for what to do with your own Facebook page. Copy what is working for others, and adapt the successful techniques to your own page.

2.  Learn best practices that deliver results.

As with any other form of marketing, there are rules of thumb that work well on Facebook. Some of these best practices will be gleaned from your observations, and others are well-known tactics that get results for most businesses.

  • Post daily:  As people make more friends and Like more pages on Facebook, you’ll want to be sure your posts aren’t missed. Stay on your community’s radar with regular interaction.
  • Be engaging:  This simple tip can never be repeated enough.  Your goal is to connect and get a response from your community, so ask questions, post helpful information, and link to interesting content that people will want to Like and Share.
  • Include a call to action:  Ask people to Share, Like or comment on your posts, or send them to your website to watch a video.
  • Use the 80/20 rule:  Be sure your content isn’t a never-ending sales pitch, but do include product or service information from time to time. The 80/20 rule is a good guideline to follow for connection content vs. sales pitch posts.
  • Have fun:  Let your brand shine through, and remember that Facebook is a social place, so have a little fun with your community.

3.  Create an editorial calendar to schedule your Facebook posts.

A calendar will help you plan your content and integrate it with other marketing strategies. It provides a roadmap to be sure you’re covering all the topics you want to cover, and it helps you balance the types of content you’re posting.

You should create two types of calendars:  one as a larger roadmap of promotions and events to highlight over the year and a weekly calendar to give structure to your daily content. The weekly calendar could look like this:

Monday morning:  Photo from an event/photo of a product

Monday afternoon:  Poll about your products/industry topic

Tuesday morning:  Third-party link to an interesting article

Tuesday afternoon:  Question about news event/crowdsourcing question/social question

Wednesday:  Your newest blog post

And so on….

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Try these three simple steps for improving your Facebook marketing strategies, and let us know how they worked for you. Do you have any other tips to share with our community?

Image courtesy of creative design agency Arrae

9 Ways to Not Suck at Facebook

March 28th, 2011 ::

Happy fingersI hate Facebook so much that today is the first day I’ve been on it for, like, 3 weeks.  I have a community manager, so I don’t need to worry too much about it, but still…I feel like I can’t make the time for it, even on a personal level.  (Did I miss it?  Not at all!)

However, I am sick of sucking at Facebook, so though I may loathe it, I also want to be good at it.  I want a happy little community of smiling faces, just like in the photo.  So, as part of my ongoing education, I just skimmed a great new eBook from HubSpot called Facebook Page Marketing.  (See my other post for examples of 5 companies that are using Facebook creatively—and to great effect.)

Now, we already know lots of basics about Facebook: engage, push out interesting and useful content, have a personality, blah, blah, blah.  Those aren’t being repeated below.  Instead, I want to share 9 common sense things I learned in the eBook that are easy to overlook—or that you might not have thought of in the first place.

1. Use the Wall to build a sense of community with your fans. Interact with them in non-promotional ways.

2. If you want to grow your fan base, try using ads.

3. The number one reason people become fans is to take advantage of promotional offers.

4. Post on the weekends and in the mornings if you want more engagement on your page.  Optimal posting frequency is about every other day (yes, this surprised me too!).

5. Experiment with different types of content—videos, photos, video blogs, etc.—to figure out what engages your fans.

6. If you really want to generate conversation, one of the most popular topics on Facebook is…Facebook.

7. Create custom landing tabs that allow people to subscribe to your email list or include a call-to-action.

8. People become fans of a brand for 3 reasons:

  1. The brand directly invited them through their email or on their website
  2. They saw an ad
  3. They were referred by a friend to take advantage of a promotional offer

9. Find your customers on Facebook by taking advantage of their ad platform.  You don’t actually have to launch an ad, but go through the process.  Because their ads are highly targeted, the process will allow you to learn how many people fit your target demographic.

Image by Flickr user peyri (Creative Commons)

5 Companies That Are Doing It Right on Facebook

March 25th, 2011 ::

In my never-ending quest to get Facebook right, I was very eager to get my hands on HubSpot’s eBook on Facebook page marketing, which is based on one of their webinars (of the same name).  Here’s what I learned about 5 companies, all highlighted in the webinar, that are doing an awesome job of marketing via Facebook:

MailChimp: You have no doubt heard about integrating social media with your other marketing programs, and MailChimp offers a great example of that.  You can sign up for their email list right from their Facebook page.  They also have quite a few photos on their page and videos on their wall, and they are using Facebook to respond to a lot of customer service complaints (at least today, March 18!).

Magners USA (hard cider): According to the webinar, their Welcome page has lots of links to their website on it, but when I visited, it had a huge St. Patrick’s Day ad that said “This St. Patrick’s Day, Find Yourself a Pint of Gold” with a gorgeous photo of a pint glass holding their cider.  What a simple tie-in to the “holiday”.

Rosetta Stone: Another great welcome page that ties in to St. Patrick’s Day: They have an app that will send a Happy St. Patrick’s Day greeting in Irish to your friends. They also really nurture their fans on their page.  Just scrolling down their wall, I see some fun Twitter contests, lots of conversations between customers and Rosetta Stone, some customer service queries (that are answered), and tons of customer posts mostly announcing what language they’re learning.

Oreo:  Talk about engaging your fans:  They use one fan photo each week as their actual profile photo.  They also have a Recipes tab, just in case eating Oreos plain gets boring.

Vanity Fair.  According to the webinar, Vanity Fair invited Justin Bieber to be a guest editor on Facebook page.  He posted content and was in the profile photo.  Not that most of us could get an of-the-moment celebrity to do something similar, but the very creative idea of having a guest editor is something we all could use.

The eBook also includes 3 mistakes you don’t want to make:

  1. Don’t auto-post Tweets to Facebook and use that as status updates.
  2. Don’t update your Facebook page constantly or you can induce information overload.  People will actually start ignoring what you’re posting.
  3. Don’t think that because you have Facebook fan page your profits will increase immediately.  Between acquiring fans (step 1) and bumping your sales (step 3), you need to nurture your fans (step 2).

What companies do you follow consistently post interesting stuff, keep their page updated, and engage with their fans?

Image by Flickr user Chi King (Creative Commons)