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Posts Tagged ‘Hootsuite’


Social Media 101: Put Together a Strategy in 6 Easy Steps

July 26th, 2012 ::

Social Media 101

If you are just getting started with social media for your small business, putting together a strategy can be overwhelming. Here are the steps you’ll need to take to put together a basic social media strategy:

1. Decide what your goals are.

The best way to stay motivated and not get discouraged is by deciding what your goals are. Are you going to use social media to increase sales, generate leads, build brand awareness, become a thought leader in your industry, or a combination of all four?  Your answer doesn’t matter.  What does matter is that you know why you want to use social media in the first place.

2. Determine keywords.

If you want to get found online – including on social media – you need to use the words and phrases your potential customers use when conducting a search. You can easily find that information with keyword discovery tool WordTracker.  Once you choose the best terms for you, incorporate them in all content, headlines, status updates and tweets.

3. Find your audience.

While you may think you have to use Facebook, Twitter, LinkedIn, YouTube and Pinterest, you won’t know what social media platforms you need to use until you find out where your audience is spending time. To find them – and find out what they’re talking about – you’ll want to use social listening tools like Flowtown, SocialMention or ViralHeat.

4. Choose a social conversation tool.

Save time and make your life easier by setting up an account with a social media conversation tool like Hootsuite, Jugnoo, Postling or Sprout Social. You’ll be able to respond to comments and questions, actively engage with people in real-time, and even assign conversations to other people at your business.

5. Put together a list of topics.

Since you already know what your audience is talking about online, putting together a list of topics to post will be easier.  Here’s what you’ll want to share:

  • Curated relevant industry news
  • Company news that will affect your customers
  • Links to your blog posts, white papers, ebooks and other marketing collateral on the topics you already know your audience is interested in
  • Photos and videos from everyday work life and events
  • Answers to FAQs

Remember to mix up the content to keep things interesting, let your personality shine through, and always be positive, even if you are dealing with an irate customer who is lambasting you with angry tweets.

6. Analyze and tweak.

If you owned a restaurant and there were two dishes customers never ordered off your menu, you would remove them, right?  Same with your social media strategy.  If something is not working, tweak what you’re doing. Use social media analytics tools like Crowd Booster, Google Analytics or Swix to make sure you’re using the right social media platforms and sharing the information your audience cares about.

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Did I leave anything out of this post that you are curious about how to do?  Leave a comment below so I can address your questions in future posts.

Image courtesy of socialmarcom.com

6 Reasons Facebook Timeline Is Good For Your Business

July 23rd, 2012 ::

When Facebook permanently changed all business pages to the Timeline format, there was much moaning and groaning.  “Something new to master! Great!”  I wrote a few posts around the Timeline changes, including a guide, taking advantage of Timeline for your brand, and some new tips to help you get even more out of your Facebook page.

Ryan Holmes, CEO of Hootsuite, recently wrote a great article for Fortune about how the new Timeline format is actually great for businesses.  Here are the takeaways:

1. Timeline constantly refreshes.

One great thing about Timeline is that it constantly pushes fresh content.  Timeline guarantees that your Facebook content changes often, always highlighting recent posts and comments. (If you want to highlight something, you can “pin” it to the top of the Timeline for up to a week.)

2. Timeline forces you to engage.

Instead of depending on graphics, promotions and other marketing gimmickry in your tabs to engage with your audience, Facebook is now forcing you to use social media as it was intended: with “authentic, timely and useful exchanges between human beings.”

3. Timeline is real-time.

Because Timeline constantly refreshes, Facebook now fosters real-time dialogue between you and your audience.  “At the end of the day, this represents a far more powerful promotional tool than a default landing page, no matter how well designed it may be.”

4. Timeline will save you money.

To create really awesome, eye-catching custom tabs, you had to spend money on agencies and third-party apps.  With Timeline, you have just recaptured some of your marketing budget.

5. Timeline makes you focus on content.

The focus now – more than ever – is on quality (that is, interesting and timely) content.  Your audience may never have visited your Facebook page anyway, so spending time on tabs was futile.  Now you can turn your attention to creating posts that will be commented on, shared and re-shared.

6. Timeline will improve your social media strategy.

Just like Timeline forces you to focus on quality content, you also need to focus on getting the right content to the right people at the right time.  Social media management systems that streamline content publishing and interaction (like HootSuite and Postling) can actually schedule optimal times for posting and geo-target messages at specific users.

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As Holmes pointed out in the article, “dialogue is the heart of social media.  Facebook knows it.  So let’s pay our respects: Tabs are dead.  Long live the Timeline.”

Image courtesy of pamorama.net

7 Tips to Help You Get More Clicks on Twitter

April 3rd, 2012 ::

Twitter and click-through rates

When it comes to Twitter marketing, there are few experts more accessible and results-driven than Dan Zarrella. Recently I came across an infographic Zarrella created to show marketers how to get more clicks on Twitter. In this article, I will break down the facts for you so you can increase your click-through-rate (CTR) and see more results from your Twitter marketing efforts.

1.  Compose tweets that are between 120 and 130 characters in length.

Twitter allows space for 140 characters per tweet. Too short, and the tweet might not appear to be worth the effort; too long, and the tweet might seem too dense. Type out several practice tweets that fall within the 120-130 character length so you can get accustomed to the length you want to aim for when writing.

2.  Position your links about 25 percent of the way through your tweet.

After analyzing the length of 200,000 link-containing tweets, Zarrella found the ones with a link positioned about one-quarter of the way through the tweet got the most clicks. Perhaps these tweets provide just enough introductory words to convince followers the link is worth clicking.

3.  Put some space between your tweet links.

This one is pretty straightforward. As the speed of link tweeting increases, the number of CTRs decreases. Be careful not to overburden your followers with too many links because, like other forms of marketing communications, too much can turn off your audience.

4.  Select your words and phrases carefully.

Content producers understand that word choice is critical for creating the most relevant copy, and tweet composition is no different. Avoid the words “marketing,” “@addthis” and “@getglue,” as they get lower CTRs than average tweets. However, the words “please,” “RT,” “via” and “check” get higher CTRs, so work them into your tweets for more clicks.

5.  Try the paper.li system out for yourself.

Have you seen tweets containing the phrase, “daily is out?” Paper.li is a service that lets you publish your own online newspaper of curated information. Zarrella found that tweets containing the phrase, “daily is out” get more clicks than any other phrase. Does Paper.li fit into your content creation strategy?

6.  Use more verbs and fewer nouns.

Getting people to click on your link means encouraging them to take an action. Noun- and adjective-heavy tweets get fewer clicks than ones containing action words. So pack your tweets full of verbs and adverbs to motivate followers to click.

7.  Tweet when people have time to click.

It makes sense to tweet when people aren’t being pulled in different directions due to work and other weekday obligations. CTRs are higher on Friday, Saturday and Sunday, as well as during the afternoon hours, compared to other days and times. For weekend tweeting, platforms like Hootsuite can help you schedule great content without being stuck at your computer all weekend.

So there you have it – relatively simple ways to encourage your Twitter followers to click on the links you tweet. Higher CTRs mean more traffic to your website or blog and more opportunities to generate leads, build your brand, and delight your online community. Try some of these techniques for getting more clicks on Twitter, and let us know how they worked for you by leaving a comment below.

Image courtesy of creative design agency Arrae