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Posts Tagged ‘Marketing’


Want to Reach Affluent Consumers? Here’s How

May 1st, 2013 ::

By Rieva Lesonsky

If you’re trying to reach affluent consumers, what marketing and advertising venues work best? The newest Shullman Research Center “Survey of the Affluent,” reported in MediaPost, has some insights. The study looked at 6.7 million U.S. adults with household incomes of $250,000 or more. These high-income consumers account for just 3 percent of the U.S. population. Of these, 40 percent (3.1 million) are age 35 to 54; 31 percent (2 million) are age 55 and up; and 23 percent (1.6 million) are under 35.

No matter what the age group, Shullman found, these high-income consumers are devoted to their electronic devices and apps, and are open to advertising in almost any venue. Interestingly, when consumers were asked where they were most likely to see or hear ads that sparked some interest or high interest in their daily life, health clubs/gyms ranked at the top of the list. This was especially true for the under-35 age category, 85 percent of whom saw or heard ads in health clubs that interested them.

Next came magazines, which ranked second for all age groups. However, if you want to reach under-35 affluents, you’d best not advertise in the newspaper. While newspapers ranked third in effectiveness for the 35-to-54 and 55-plus age groups, they were the least effective means of reaching the under-35 category. Television ranked fourth in effectiveness overall and works well for all age groups.

If you’re specifically targeting under-35s, advertising in bus stops, subway stations and train stations works best; 89 percent of this age group said this advertising interested them. Looking to reach the 55-and-over club? Focus on magazines and newspapers.

When asked what type of electronic device they would keep if they could only keep one, the majority (58 percent) of these very-high-income consumers chose their smartphone. Even among the age 55-plus group, 58 percent voted for the smartphone; among the 35-to-54 group, 63 percent did. Tablets came in second, chosen by 22 percent overall.

Older consumers were more likely to use weather, e-reader, GPS/directions/maps, business and finance apps on their smartphones. Younger users were more likely to have social networking apps on their smartphones.

What do these results mean for your business?

  • Tailor your advertising to your target age group. Traditional media still work best for the older consumers, while younger consumers are more open to ads in less traditional venues such as out-of-home and health club ads.
  • Don’t stereotype. Among the very affluent, the oldest age group is equally devoted to its mobile devices as the youngest age group. Purchasing ads on business, finance or weather apps is a good way to reach these users.
  • Keep your eye on tablets. Although they’re not considered as essential as smartphones, they are rising quickly, with more than one-third of under-35 affluents indicating plans to buy a tablet in the next 12 months.

Image by Flickr user DonkeyHotey (Creative Commons)

 

Help Your Customers Spend Their Tax Refunds—With You

April 30th, 2013 ::

By Karen Axelton

Tax time is over, and those Americans who are expecting a refund are already making plans to spend it. How? A study of Twitter feeds by IQ Agency found that as of early April, 65 percent of Americans already knew how they planned to spend their tax refunds. The result is good news for retailers, with

  • 14% planning to spend it on electronics
  • 11% planning to spend it on fashion
  • 11% planning to spend it on automotive
  • 10% planning to spend it on food and beverages
  • 7% planning to spend it on travel
  • 7% planning to spend it on events
  • 5% planning to spend it on music.

You’ll notice most of these purchases fall into the discretionary category, which means consumers can easily be swayed to buy by emotional appeals. Consider a marketing approach that does one or more of the following:

  • Focuses on the tax refund as “found money” that won’t impact the family budget if spent on discretionary items.
  • Emphasizes the “reward yourself” or “treat yourself” aspect of making these purchases.
  • Suggests making a long-desired, big-ticket purchase (such as a new TV or electronic device) that otherwise would be too costly.
  • Highlights the experiential quality of spending on vacations, events, or food and beverages, such as sharing good times with friends or making memories with the family.
  • Appeals to the sensible side by offering discounts or deals on these product and service categories to tempt consumers who may be on the fence.
  • Uses humor to sympathize with consumers’ tax time headaches and celebrate that they’re finally over.

Even for the 35 percent of Americans that IQ Agency found plan to save their refund or use it to pay bills, there could be opportunity for financial planners, insurance salespeople and advisers. With tax time fresh in customers’ minds and finances on their brains, you can:

  • Contact existing clients with suggestions for how to maximize their refund.
  • Offer to review current clients’ portfolios or insurance coverage, suggesting that refund money provides an opportunity to upgrade with “found money.”
  • Reach out to prospects by offering a free consultation as to how their refund can be the start of an investment plan or used to purchase needed insurance that they may have been putting off.

Image by Flickr user bradleygee (Creative Commons)

Web.com Small Business Tip of the Day: Fuel Prices Head Lower for Summer

April 29th, 2013 ::

How do fuel prices affect your business? Besides directly affecting your cost of shipping and receiving products, fuel prices affect how much money your customers have to spend on your business. According to the U.S. Energy Information Administration (EIA), the average price for a gallon of gas is expected to go down slightly from last year because of a small decline in crude oil prices and expected gasoline consumption, as well as higher gasoline inventory levels. Depending on where you live, the small savings could be good news for summer travelers wanting to visit your community, or the savings at the pump could mean prospects have more disposable cash to spend on your products or more services.

 

Why Images Matter to Your Content Marketing

April 29th, 2013 ::

By Rieva Lesonsky

There’s one piece of the content marketing puzzle that many otherwise smart marketers overlook: the power of images. With visual-based social media sites such as Instagram, Pinterest and Tumblr making waves, images are more important than ever. What do you need to know about using images in your content marketing?

Images grab attention. It’s human nature to gravitate to visuals before type, so adding images to your blog posts, email newsletters, Facebook posts or tweets makes them more likely to stand out in the sea of competition.

Images provide the personal touch. These days, potential customers want to know who’s behind the business. Including photos of yourself and your employees with your content makes prospects feel like they know you, and that builds affinity and trust.

Images build brands. Be sure to regularly use images that convey your company’s brand, such as your logo, packaging, or photos of your products and your location. For example, a restaurant’s content strategy could include lots of mouthwatering photos of menu items, customers enjoying their meals or your newly redecorated dining room.

Images also provide an important way to improve your content’s rank in search engines. If you include images in a blog post, for example, be sure to tag the image with the keywords you want your business to be found for when customers do a search.

Where can you get images for your content? It’s easier than ever to capture your own photos using any good smartphone camera. However, there are times you’ll want more professional photos, or concept shots. Don’t just grab something off Google—posting a photo you don’t have the rights to could get you in legal hot water.

You can buy photos for re-use from a stock house such as Thinkstock or Shutterstock, which take care of the licensing issues for you. Just make sure that the photos they provide are licensed for the specific use you need them for. Or, search online for photos available under a “creative commons” license. These are photos whose owners allow people to post them as long as the owner is properly credited and linked to on the site. Flickr is one good site for creative commons-licensable photos.

Image by Flickr user Oyvind Solstad (Creative Commons)

 

4 Ways to Get More Subscribers to Your Email Newsletter

April 26th, 2013 ::

By Rieva Lesonsky

An email newsletter is a key element of your content marketing strategy, driving users to your website, your social media accounts and your business. So if you’ve got an email newsletter, you’re ahead of the game. But how do you get more subscribers to help spread your content far and wide (and buy more stuff from your business)? Try these tactics.

1. Encourage sign-ups everywhere.

It’s essential to put a signup box above the fold on the home page of your website. Ideally, you should also have it on every page. But don’t limit yourself to your website. Regularly post on your social media sites reminding customers to sign up for your newsletter if they haven’t already. Or post content from the newsletter and then say, “To get articles like this every month, sign up for our newsletter (link).” If you send receipts or order acknowledgements by email, make sure those emails include a link to sign up for your newsletter.

And don’t limit yourself to the digital world, either. Have sign-up sheets at the point-of-sale checkout in your store; ask for signups when you give customers the check at your bar or restaurant; ask if customers want to sign up when you’re handing them the invoice after completing work on their home or car. You get the idea. You can also enclose information about your newsletter in packing slips when you ship product, stick it in the bag when customers buy at the counter, or print it on receipts.

2. Keep it simple.

Subscribing to a newsletter is often an impulse decision, so don’t smother the impulse by asking for too much information. To send out an email newsletter, all you really need is the person’s email (it’s nice, but not necessary, to have their name too).

Keep in mind, you can always collect more details about them later, after they’ve been a subscriber for a while and you’ve earned their goodwill. Customers will be more likely to provide personal details if they’ve grown to trust you and feel that they are getting something of value from your newsletter.

3. Offer something in return.

Bribery works. Make your newsletter desirable and encourage subscriptions by offering something in return. This could be a downloadable ebook on tax tips (for an accounting firm) or a $5 discount off the next purchase (for a clothing retailer or restaurant).

4. Make it shareable.

People trust their friends’ recommendations, so using social sharing is a great way to encourage new subscribers. Include icons in your email newsletter to make it easy for recipients to like or follow your business on Facebook, Twitter, Pinterest or whatever social media sites you use. Every issue of your newsletter should also include a friendly request asking customers to forward the newsletter to others who might enjoy it.

Image by Flickr user Sean MacEntee (Creative Commons)

How to Find the Best Keywords for Your Business

April 25th, 2013 ::

Typing on a keyboardI was recently tweaking my website, and one thing I did was make sure I had the right keywords integrated throughout the site. That little exercise got me thinking about how to identify the best keywords for a business, especially one that is in a highly competitive industry or market.

Let’s back up real quick. For those who don’t know what a keyword is, Google defines it as “any word or short phrase that describes a website topic or page. The more a keyword is used by searchers and websites, the more attraction power it has.”

Keywords are important. If you want to rank high on a search list, you need to do two basic things: create new content to keep your site fresh and use strong keywords throughout your content and Web pages.

Here’s how to audit your website and identify what keywords to use:

Give each Web page a purpose

Look through your website and make a list of each page: name, category (product page, about page, etc.) purpose. By defining your pages, you will have a clearer idea of what keywords to research and which keywords to use on which pages.

Brainstorm keywords for each page

Go back to your page list. Quickly think of the keywords that are most likely to be used when conducting a search on that topic. If keywords overlap from one page to another, that is perfectly OK. No need to edit – yet!

Check your list against the Google Keyword Tool

This tool sets the standard when it comes to keyword research – webmasters and SEO experts rely on it.  Simply type in a word or phrase, and you’ll get a list of similar keywords with a count of how often each word is searched, along with info on which words advertisers think have most value.

Keep in mind that the more competitive (valuable) a keyword is, the harder it will be to rank high in search results for that keyword. Revisit your list, and throw those out. Don’t be tempted to use keywords that rank super low; no one uses them. Your best bet is to go for medium-values.

Consider using long-tail keywords

Long-tail keywords are entire phrases – like “non-toxic ways to get rid of ants” rather than “pest control.” They are less competitive, but they work very well for SEO purposes, and they convey user intent, which is great for lead conversion purposes.

Do some competitive analysis

Use the keywords you chose to conduct searches. As your competitors pop up, take a look at their sites. What meta-titles are they using (those appear at the very top of the browser window)? Next, conduct a keyword search for your competitors’ sites using semrush.com (handy little tool, isn’t it?) to understand what they’re being found for.

Finalize your list

Now that you have done all that research, plug your almost-final list of keywords back into the Google Keyword Tool to make sure they’re not too competitive, but that they do deliver results. Finalize your list, integrate them on your website, and you’re good to go!

Have you ever done in-depth keyword research? What did you learn?

Image courtesy of 123rf.com

What Luxury Travelers Want in 2013

April 25th, 2013 ::

By Karen Axelton

If your business is involved in the travel industry, benefits from travelers or markets to them, you’ll want to know what luxury travelers are planning for this year. The news from Unity Marketing is positive: The company’s latest report, Affluent Consumers & Their Travel Plans for 2013, surveyed over 1,300 affluent consumers with an average income of $267,800 and found that nearly half (45 percent) plan to spend more on travel in 2013 compared with 2012.

Where are luxury consumers planning to go? Internationally, three destinations were especially popular compared to 2011: the Caribbean, Asia and Australia/New Zealand. In the U.S., Las Vegas and Nevada in general topped the list of planned vacation spots, followed by New York, Florida, Boston/New England and Los Angeles. 15 percent of consumers plan on visiting Western Europe, especially France, Germany Italy and Spain.

What else do you need to know about luxury travelers?

Luxury travelers typically take multiple long vacations. In 2013, the average luxury traveler will take 2.8 separate vacations lasting four days or longer.

Luxury travelers don’t want to spend a lot of money getting to their destination. They rarely fly first-class, for example, and they seek to use frequent flyer points and other means to economize on the trip. Receiving discounts was cited as more important this year than in the prior 2011 survey.

Once they get to their destination, however, luxury travelers splurge, typically staying in four- to five-star hotels. Experience is key for luxury travelers, and the types of experiences they want most this year are relaxation/stress reduction, sightseeing, and fine dining/food and wine experiences.

This year, luxury travelers are relying much less on travel agents and much more on online reviews and other online tools. Less than one-third will use a travel agent to plan their trips, and the importance of online reviews rose compared to the 2011 survey.

But there is still opportunity for travel sellers, tour companies and other travel-related businesses. To make the most of luxury travelers’ growing budgets:

  • Provide or link to online reviews of your business on your website.
  • Offer discounts, special offers or packages to appeal to luxury travelers’ desire to save.
  • Provide a curated experience. Luxury travelers care greatly about creating meaningful memories and having unique experiences, so if your business can help them discover or enjoy unusual experiences, you’ll appeal to their interests.
  • Focus on high quality. Luxury consumers demand the best, so make sure your service is up to their standard.

Image by Flickr user breezy421 (Creative Commons)

How to Craft Content That Works for Your Content Marketing Campaign

April 24th, 2013 ::

By Rieva Lesonsky

The essence of any content marketing strategy is, of course, content. But for small business owners, this is often the biggest stumbling block. Chances are you’re not a writer, so how do you and your team craft content that will work to improve your website’s SEO and drive traffic and sales? Here are some tips.

Focus on quality. You may read articles that give you the idea your content has to be stuffed with keywords. In reality, this leads to articles that make no sense (we’ve all read them—those blog posts that sound like they were written by someone who didn’t speak English). Think about what your audience wants to know, and write articles that answer their questions. For example, if you own a lawn care and landscaping business, your customers might want to know how to keep their lawns green, how to prevent weeds, what types of grass are best for the local climate, etc.

Include both timely and timeless content. You don’t want every article you write to become outdated in a month. However, tying your content to current trends (such as seasons, holidays or hot topics online) does help boost your SEO and make your site seem fresh. Aim for a mix of timeless topics (such as what types of grass are best for the climate, or how often to mow a lawn) and timely ones (such as popular plants this summer, or how to prepare your garden for winter).

Use keywords. I mentioned not stuffing your articles with keywords, but that doesn’t mean you don’t need to use them. Figure out what keywords you want to be found for (for example: San Francisco lawn care, landscaping service, best landscaping company) and use those keywords in the headlines, subheads and first paragraphs of your articles. If you use photos or graphics, you should also use keywords in the captions, descriptions and tags of the artwork.

Enlist your staff. If you’re not a good writer, do you have someone who is on your team? Remember, content isn’t just words, so see what kind of talent exists on your staff. You might have someone who’s great at shooting videos or taking photos. Used properly on your website and social media accounts, these can be excellent traffic drivers.

Get professional help. Creating content, especially blog posts, articles and newsletters, can be time-consuming and stressful if you don’t have an experienced writer on staff. Consider outsourcing to a freelance writer or marketing copywriter. You can find tons to choose from on sites like Guru.com, Elance.com or Freelancer.com.

Image by Flickr user mrsdkrebs (Creative Commons)

Web.com Small Business Tip of the Day: Content Marketing

April 23rd, 2013 ::

Have you taken the content marketing plunge yet? Whether it’s using content to gain a social media following or posting helpful articles to your website, content marketing is the hot marketing trend everyone’s buzzing about, already accounting for 25 percent of the budget of small businesses with 10-99 employees. But the Content Marketing Survey Report from Econsultancy and Outbrain says although 90 percent of those surveyed believe content marketing will be even more important in the coming year, only 38 percent have a strategy in place. When crafting your content marketing strategy, remember to deliver the content in an informational but entertaining format. Also provide content that focuses on helping your customers instead of selling your product or service.

5 Easy Social Media Marketing Tips From the Experts

April 22nd, 2013 ::

Ask an expert!I am constantly scanning blog posts and online articles for new social media marketing tips. So many people have great ideas that I have never considered – especially the experts who live, breathe, and sleep social media.

In a recent post from Social Media Examiner, I was inspired by the following advice from 5 social media marketing experts:

1 – Try Facebook Offers

Facebook Offers are different from ads, as they appear in your news feed. According to Amy Porterfield, a social media strategist, they’re a “triple threat” – 1), they can get up to six times as much engagement as an ad; 2), when a user clicks on your offer, they get an email in their personal email account; and 3), they can be hyper-targeted.

2 – Don’t ask for a follow without explaining why

Melanie Duncan, a serial entrepreneur, made this point, and it’s something I have been pushing around content for a long time – always explain the benefit when you are asking someone to say “yes.” When it comes to social media, tell people what they will get from following you on Facebook, Twitter, YouTube, Pinterest, etc.

3 – Become a Q&A site

No matter what your business does, people have questions about it. Where do they go when they have a question? A search engine. Marcus Sheridan, the Sales Lion, pointed out that the more questions you can answer via social media and on your site, the better your search rankings will be. You will also turn yourself into a go-to source of information on that topic.

4 – Take a two-step approach to content sharing

Freely sharing content with your audience is something I advocate for all the time. John Jantsch of DuctTape Marketing likes a two-tiered approach in order to encourage more social followers. Share some content with no restrictions, but then share other, highly valuable content only with those who like your Facebook page or visit a landing page and submit contact info.

5 – Think of social media as a cocktail party

I really love this analogy from business coach and strategist Sarah Robinson. When you are at a cocktail party, do you just stand there with a megaphone talking about yourself nonstop? Of course not! The same holds true for social media. Talking about yourself a little is OK, but having a two-way conversation is the way to go. Tell stories, share resources, and solve problems, and you’ll be golden.

What is your favorite social media marketing tip? Do you have your own to share?

Image courtesy of ruziomedia.com