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Posts Tagged ‘newsletters’


3 Mistakes to Avoid When Using Your Email List

September 28th, 2011 ::

Inbox

So you gather emails through networking, attending conferences, your newsletter sign-up and contact forms your Web visitors must fill out before they download that ebook.  Now you have a comprehensive list, but it’s just sitting there.

Using that email list to stay in touch with your clients, reach prospective clients, convert sales, and spread thought leadership – in other words, using your email list to grow your business – should be easy, right?  After all, you already have the upper hand – all of those people willingly gave you their email address!

Just avoid the following three mistakes to keep that email list intact – and growing:

1. Don’t push your products or services.

If you turn your emails and newsletters into advertisements for your company’s products and services, you’ll lose subscribers at a fast clip.  Yes, you can mention a product or service in the sidebar as a highlighted item, or maybe illustrate how you helped a client with a mini case study.  You can also offer a special promotion; just be sure that the focus is not always on you.

2. Don’t discuss irrelevant topics.

While every waking minute of yours may be consumed with building your brand and company, your email list is not interested in the tiny matters that keep you up all night. Keep them interested by offering them industry news and trends that could affect them, tips and tricks, and other helpful advice that is relevant, interesting, and useful.

3. Don’t be boring.

Provide something interactive or engaging in your emails and newsletters, whether it’s a link to a video, a new webinar, a podcast, a game, or something else that is fun.  In this technology age, when we are constantly bombarded by a zillion things trying to grab our attention, make the extra effort to bring something fun to your subscribers’ inbox.

Image by Flickr user Jason Rogers (Creative Commons)

How to Inject Personality Into Your Newsletter, Part 2

July 6th, 2011 ::
This entry is part 1 of 2 in the series Creating newsletters with personality

After writing about how to write newsletters that people will actually read for this blog, it struck me that one of the big problems with newsletters is that they are deathly boring due to a complete lack of personality.

In Part 1 of How to Inject Personality Into Your Newsletter, I introduced you to FreshBooks Supper Club, a really fun newsletter from a Canadian company that provides an easy-to-use online invoicing platform.  Part 2 covers a newsletter from Bizzy, a mobile app that allows you to share mini-reviews of restaurants, bars, and clubs on the go and get recommendations for new places to try.

The reason I wanted to highlight these newsletters is simple: Both have great style, a lot of personality, and are fun to read.   Let’s take a look at Bizzy:

Title of newsletter: Bizzy

Tagline: Discover the best places to eat, shop, & play!

Email subject line: Search and Check Outs and Facebook!  Yeehaw!

Images: None other than the banner heading.

Articles:

Just one that provides an update on Bizzy news.  Topics covered:

  • Personalized search now available from Bizzy on the Web
  • Winners of the first Bizzy Check Out event announced
  • Reminder to share Check Outs on Facebook and Twitter

Sample text: Greetings from rainy California!  It may be gloomy outside, but the big map on the TV in our kitchen keeps lighting up with all your Check Outs across the country.  Know that when you Check Out somewhere delicious, there is someone somewhere (probably me) drooling and exclaiming “OH, MAN!!”  So, thanks for that….

 

Other: Footer contains a call-to-action: Connect with us on Twitter and Facebook (they used the Twitter and Facebook buttons, not the names).

What I love about this newsletter: It’s short and to the point.

My only criticism: Phrases are randomly written in bold, which I find distracting.

Image courtesy: Bizzy

How to Inject Personality Into Your Newsletter, Part 1

July 1st, 2011 ::
This entry is part 2 of 2 in the series Creating newsletters with personality

I recently wrote about how to write newsletters that people will actually read.  It was based on research that revealed, via a heatmap, where newsletter readers’ eyes settle as they are reading (or, more likely, skimming) an e-mail newsletter.   Which got me thinking about how boring most newsletters are.  And I don’t mean they lack useful information, but they lack personality.

Therefore, I’d like to introduce you to two newsletters, one from FreshBooks, a Canadian company that provides an easy-to-use online invoicing platform, and the other from Bizzy, a startup I’ve covered at Tech Cocktail.  Both have great style, a lot of personality, and are fun to read.

For reasons of space, I am breaking them out into two blog posts.  First up is a breakdown of FreshBooks:

Title of newsletter: FreshBooks Supper Club

Tagline: ‘Sup from the world of FreshBooks

Email subject line: FreshBooks Supper Club: Our CEO loses his shirt, and Martha in da house (from February 2011)

Images: Created specifically for newsletter – no stock photos here!

Articles:

  • FreshBooks and Martha Stewart: One Degree of Separation – FreshBooks customer appeared on the Martha Stewart Living show
  • Send us the shirt off our back!  -  Appeal to customers to send care packages containing their company T-shirt (size irrelevant) t0 replace the cool T-shirts that CEO Mike McDerment lost when his luggage was stolen.
  • Wooo Doggies, Texas here we come! – Announcement about the FreshBooks Airport Shuttle and their big 7th birthday bash during SXSW.

Sample text: Never approach a bull from the front, a horse from the rear, or a fool from any direction.  I know this is true because I learned it last year in a little place called Texas.  Once a year FreshBooks sends a few employees there for a little event people call SXSW.  Around these parts, we call it by a different name, “learnin’ time.”

Other: It is signed by Saul Colt, whose title is Head of Magic.  There is a little dialogue bubble coming out of his name that says, “Cereal is delicious.”

What I love about this newsletter: The sense of humor, conversational tone, and well-thought out and engaging subject line and article titles.

My only criticism: I haven’t gotten a newsletter from FreshBooks since February.  You need to send out newsletters at least quarterly to stay top of mind with customers! 

Image Courtesy: FreshBooks

5 Ways to Improve Your Email Newsletter So People Will Read It

June 16th, 2011 ::

I was doing some research on email newsletters for a client recently when I came across some interesting stats published by Jakob Nielsen that appeared in this blog post.  Nielsen made an eyetracking heatmap based on data he collected from people reading an email newsletter and broke down where they looked the most (red) and the least (blue).

As you can see below, people stick to the left of the newsletter, read the headline, and lose interest as they scroll down.

Newsletter heatmap

Here’s what else he found:

People spend an average of 51 seconds reading your newsletter, though reading is a bit of a misnomer because they actually just skim it – only 19% read an entire newsletter.  It gets worse: they don’t even skimthe whole newsletter.  35% of the time, they just skim part of the newsletter.  And almost no one reads the introduction (OK, 33% do), so you might as well skip it.

I think email newsletters are still valid ways to keep in touch with your customers, prospective customers, and network in general, but based on this information, you are probably making a bunch of mistakes.  No biggie, they are easy to fix.

1. Keep it short. If you learn nothing else, remember this: keep your newsletter short–three articles at most, all of which are short.  Otherwise, you are basically wasting your time writing stuff that no one will read.  Therefore, you really need to focus on publishing information that your readers will find useful and interesting.  Case in point: My favorite newsletter arrives once a week, and it contains one short article that is always worth reading.

2. Skip the intro. Intros to newsletters are basically little previews of the newsletter, right?  Well, if your newsletter is short anyway, your readers don’t need you to tell them what to expect.  As the above stats show, they’re going to skim the headlines anyway.  It’s far better to just focus on the headlines and content.

3. Focus on headlines. If you want to grab your readers’ attention and actually tempt them to read something in the newsletter, write the most compelling headlines possible: quick tips, a numbered list of top whatever, must-haves/can’t miss lists, etc.

4. Keep best info up top. Put your most interesting or useful article at the top of the newsletter so it will be more likely to get read.  If you want your readers to take action on something, like signing up for a webinar, definitely put that information at the beginning.  Keep more general industry news at the bottom.

5. Include images. Readers are always drawn to images, especially of people, which you can see by looking at the heatmap.  Just include high-quality images that are related to what you are writing about and not for the sake of visual interest alone.

Image Courtesy: Jakob Nielsen

5 Ways to Effectively Nurture Leads

December 29th, 2010 ::

Two men on a team shaking handsWhile generating leads is super important, it is even more important to hang onto them, convince them what a huge difference you’ll make in their lives, and convert them into clients.  Nurturing them can, unfortunately, take a while.  Ever hear of the “Law of 29”?  It states that a prospect won’t turn into a client until they have viewed your marketing message 29 times.  Twenty.  Nine.  Times.

It’s worth the effort, though: Companies that use lead nurturing have closing rates 300 percent higher than competitors who don’t nurture qualified and qualifiable leads (thanks to HubSpot for that statistic).

There are five ways to effectively nurture those prospects: drip marketing, blogs, newsletters, LinkedIn Answers and social media.  It goes without saying, but I’ll say it anyway, that you always need to include a call to action.

1. Drip Marketing

Funny name, but a great description that refers to sending, or dripping, messages to prospects over time.  Use a customer relationship management (CRM) tool to help you automate drip marketing, and be sure to send your prospects information based on how they contacted you.  So, if it’s through your website’s contact us form, email them.  If they contact you via Twitter, respond with a tweet.

Early in the buying cycle, send white papers, your newsletter, and/or eBooks.  By the middle of the buying cycle, send special invitations, datasheets, and/or demos.  At the end of the buying cycle, when you are ready for them to decide already, send pricing, feature comparisons, and/or testimonials.

2. Blogs

Invite prospects to subscribe to your blog, where, of course, they will receive useful, interesting, and relevant information on a regular basis.  Engage with your readers by asking questions: do they agree or disagree and why; what has their experience been; should you write more on this topic? By starting discussions with your readers, you are also connecting to prospective clients and hopefully pushing them along the sales funnel.

3. Newsletters

A great way to keep your name in front of prospective clients!  Just remember to only write a little bit about your company and a lot about your industry’s best practices, mistakes to avoid, easy ways to do x, etc.  Feel free to repurpose blog posts, but always keep it short and include information your reader can use.

4. LinkedIn Answers

If you meet a prospective customer at a networking event, send them an invitation to join your network on LinkedIn (just personalize that invite!).   Once you are connected, they will see your activity in their weekly LinkedIn update, including the fact that you are answering questions others have posed (and they can read those answers, too).

5. Social Media

Think of social media as a lead nurturing tool.  You might not even know someone is a lead until they’ve been following you on Twitter or Facebook for so long they’ve gotten 29 messages (chances are high that they don’t read everything you post).  This is why it’s so important to consistently send out useful, interesting, and engaging information, including outright calls to action.

What other tools or methods do you use to convert prospects into clients?  I’d love to hear about them!

Image by Flickr user Rosalxxi (Creative Commons)