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Posts Tagged ‘online marketing’


Cross-Channel Marketing: How the Nation’s Top Retailers Do It

December 31st, 2012 ::

By Rieva Lesonsky

Are you a brick-and-mortar retailer who also has a website to sell your products? Wouldn’t it be great if you could get more customers shopping at both your physical store and your website? You can. Just learn a lesson from what some of the nation’s most successful retailers are doing to market their products in multiple channels.

Internet Retailer recently examined the habits of some of the nation’s top retail chains and here are the most common tactics they found:

Promote in-store only discounts or deals on your website or via email marketing. For instance, you can email a coupon good only in your store (but include links to your website so customers can shop both ways).

Offer online ordering with in-store pickup. This appeals to customers who are in a rush to get the product or don’t want to pay for shipping. More retailers are offering shorter time frames for in-store pickup, such as Staples, which promises to have shoppers’ orders ready in two hours. If you make such a promise, be sure you have the manpower to fulfill it.

Offer online ordering and in-store payment. Some consumers still don’t feel comfortable using credit cards online or prefer to pay in person for other reasons. You can attract those users by enabling them to reserve a product online, then pick it up and pay in-store.

Do a subtle upsell. Apple, for instance, urges customers to shop online but then come into a store to pick up the product and get “personal assistance.” If your product, like Apple’s, is one where customers could benefit from additional assistance, this approach can get them to come in and spend more in-store than they might have online.

If you’re offering the pickup or pay-in-store option, make sure the area where customers go to pick up their products is merchandised attractively. For example, you could display items related to commonly ordered products (such as cords or accessories if you sell electronics) or impulse buys such as gift wrap or small-ticket items.

Make sure your website has multiple ways for users to find your physical store/s, such as a map and directions, address, and a phone number to contact you. Also make certain that information about days and hours you’re open is prominently displayed.

Increasingly, consumers expect a seamless experience that allows them to shop how and when they want, so make sure your website encourages shopping in any possible sales channel.

Image by Flickr user Jamison_Judd (Creative Commons)

 

The Online Marketing Habits of Highly Successful Small Businesses

December 10th, 2012 ::

By Rieva Lesonsky

How can your small business reach the elite group of high-achieving small companies? Online marketing is the key, suggests a new Forrester research study commissioned by Act-On Software. In the face of continuing economic uncertainty, the study, “Driving Revenue in a Volatile Economy, found that the top-performing small businesses are those that truly embrace online marketing.

The study identified these lessons small businesses can take  from top performers and large companies:

  1. Don’t automatically cut your marketing budget in a down economy. Top performers were less likely than bottom performers to cut their marketing budgets (33 percent vs. 56 percent). On the contrary, top performers prove that maintaining or increasing marketing spending does pay off in terms of revenues.
  2. Take lead generation seriously. The top-performing small businesses carefully manage sales leads, vetting, qualifying and nurturing them before handing them off to sales to close. They were also willing to spend more to get new leads, while bottom performers spent their time and money trying to squeeze new sales from existing customers.
  3. Adopt digital marketing techniques. All small businesses in the study focused primarily on traditional marketing techniques, such as print advertising, tradeshows, events and seminars. However, top performing businesses were more likely to have adopted digital marketing tactics and technology tools to help scale their marketing efforts.
  4. Get serious about social marketing. While larger businesses are realizing that “social media” is not just an abstract tool for generating buzz, small businesses are lagging behind in developing a social media strategy and making social media part of the sales pipeline.
  5. Increase collaboration between sales and marketing. By working together, these teams can drive leads more effectively and close more sales.
  6. Invest in marketing automation. Companies that automated marketing functions had better results. For example, 61 percent of top performers used CRM vs. just 46 percent of bottom performers. And only 5 percent of bottom performers used marketing automation, compared to 28 percent of top performers.
  7. Measure results. Nearly half of the bottom performing businesses did not measure any aspect of their marketing. In contrast, top performers measured everything.

Visit Act-On’s website for a free ebook, 7 Marketing Habits of Today’s Highly Successful SMBs.

Image by Flickr user ganesha.isis (Creative Commons)

There’s Still Time to Register! Online Marketing Small Business Forum From Web.com

October 23rd, 2012 ::

By Rieva Lesonsky

Do you want to learn more about marketing your small business online? If you’re in or near the Dallas area, it’s not too late to sign up for this Thursday’s Web.com Small Business Forum on online marketing. Register now!

Held from 8 a.m. to 10:30 a.m. on Thursday, October 25, in Dallas, this interactive forum will be hosted by Web.com’s Jason Teichman. At the event, small businesses will learn everything they need to know about successfully marketing their companies online. Topics that will be covered include:

  • What are the elements of a great website?
  • How do I increase traffic to my website and to my business?
  • Is my website “working” for my business?
  • How do I market my business on Google, Facebook and Twitter?

Along with the informative presentation, the event also includes a Q&A session so you can ask the experts your questions. And, of course, you’ll have plenty of time to network with and learn from other small business owners.

Register now, and if you know other small business owners who might want to attend, please let them know about it too!

 

Market Your Business Online: Learn How at the Web.com Small Business Forum

October 19th, 2012 ::

By Rieva Lesonsky

Small business owners in the Dallas area can get free help learning more about marketing their business online at a Web.com Small Business Forum coming up next week.  (Register now!)

The interactive forum, to be held from 8 a.m. to 10:30 a.m. on Thursday, October 25, is led by Web.com’s Jason Teichman and will teach local small businesses the ins and outs of successfully marketing their companies online. In addition to the presentation, the event will feature a Q&A session where you can learn and ask more about:

  • What are the elements of a great website?
  • How do I increase traffic to my website and to my business?
  • Is my website “working” for my business?
  • How do I market my business on Google, Facebook and Twitter?

Of course, there’ll also be lots of opportunities to network with other entrepreneurs.

Register now. Know other small business owners who might be interested? Spread the word!

There’s Still Time to Register! Online Marketing Small Business Forum from Web.com

October 17th, 2012 ::

By Rieva Lesonsky

Do you want to learn more about marketing your small business online? If you’re in or near the Jacksonville, Florida, area, it’s not too late to sign up for this Friday’s Web.com Small Business Forum on online marketing. Register now!

Held from 8 a.m. to 10:30 a.m. on Friday, October 19, in Jacksonville, this interactive forum will be Web.com’s Jason Teichman. At the event, small businesses will learn everything they need to know about successfully marketing their companies online. Topics that will be covered include:

  • What are the elements of a great website?
  • How do I increase traffic to my website and to my business?
  • Is my website “working” for my business?
  • How do I market my business on Google, Facebook and Twitter?

Along with the informative presentation, the event also includes a Q&A session so you can ask the experts your questions. And, of course, you’ll have plenty of time to network with and learn from other small business owners.

Need more reason to go? As a bonus, each attendee will also receive two free tickets to the Winn-Dixie Jacksonville Open presented by Planters.

Register now, and if you know other small business owners who might want to attend, please let them know about it too!

 

Learn the Secrets of Online Marketing at the Web.com Small Business Forum

October 12th, 2012 ::

By Rieva Lesonsky

Are you a small business owner in the Dallas area looking for help successfully marketing your business online? Register now to sign up for the free Web.com Small Business Forum and learn how.

The interactive forum, to be held in Dallas from 8 a.m. to 10:30 a.m. on Thursday, October 25, will focus on helping local small businesses learn how to market their companies online. Web.com’s Jason Teichman will lead a presentation and Q&A session. Here’s some of what you’ll learn:

  • What are the elements of a great website?
  • How do I increase traffic to my website and to my business?
  • Is my website “working” for my business?
  • How do I market my business on Google, Facebook and Twitter?

There will also be plenty of time for networking, of course!

Register now, and please spread the word to other small business owners who may be interested.

Get Small Business Marketing Secrets at Web.com Small Business Forum Next Week

October 11th, 2012 ::

By Maria Valdez Haubrich

Small business owners in the Jacksonville, Florida, area can get free help learning more about marketing their business online at a Web.com Small Business Forum coming up next week.  (Register now!)

The interactive forum, to be held from 8 a.m. to 10:30 a.m. on Friday, October 19, in Jacksonville, is led by Web.com’s Jason Teichman and will teach local small businesses the ins and outs of successfully marketing their companies online. In addition to the presentation, the event will feature a Q&A session where you can learn and ask more about:

  • What are the elements of a great website?
  • How do I increase traffic to my website and to my business?
  • Is my website “working” for my business?
  • How do I market my business on Google, Facebook and Twitter?

 

Of course, there’ll also be lots of opportunities to network with other entrepreneurs. As a bonus, each attendee will also receive two free tickets to the Winn-Dixie Jacksonville Open presented by Planters.

Register now. Know other small business owners who might be interested? Spread the word!

 

Learn the Secrets of Online Marketing at the Web.com Small Business Forum

October 5th, 2012 ::

By Rieva Lesonsky

Are you a small business owner in the Jacksonville, Florida, area looking for help to successfully marketing your business online? Register now to sign up for the free Web.com Small Business Forum, held two weeks from today, and learn how.

There will also be plenty of time for networking. As a bonus, each attendee will also receive two free tickets to the Winn-Dixie Jacksonville Open presented by Planters.

Register now, and please spread the word to other small business owners who may be interested.

Want to Capture More Leads? New Study Says Make it Fun and Engaging

August 27th, 2012 ::

filling out a form

One of the best things about online marketing is the ability to easily capture lead information from potential customers. However, if you want to capture personal information beyond name and email address to prequalify them, determine the best product or service for them, or craft more personalized messages for them as you move them through the sales cycle, you could find yourself empty-handed.

As consumers, we don’t like to freely give out personal information. A recent study, though, found that if you make that information capture process fun and engaging, your online marketing will benefit tremendously.

First, a little about the study. It was conducted by Ctrl-Shift, a U.K.-based independent research and consulting company, and nFluence, a marketing technology startup.  As part of the study, Ctrl-Shift asked a panel of consumers to compare different marketing tools from Amazon to the Tesco Clubcard (Tesco is a British supermarket chain).

The study found that consumers are willing to offer marketers’ information about themselves in exchange for tangible benefits:

  • Consumers are excited about receiving only relevant marketing messages.
  • Consumers will reveal information if it is not labor intensive.
  • Consumers enjoy volunteering information through gamified mechanics and/or rewards for their efforts.
  • Consumers’ digital history is irrelevant when trying to figure out what they’re interested in.

Instead of asking for traditional demographic information, capture non-personal information around personality and favorite films and brands, for example.  From a consumer perspective, this type of information is fun to share and does not feel like divulging too much personal information.  From a marketing perspective, you’ll still be capturing the lead information you want, but you’ll probably end up capturing more leads.

The study also offered 3 great takeaways:

  1. If the process is intrinsically rewarding (i.e. it’s interesting, you are discovering something about yourself, or it’s a bit of a challenge like going through the levels of the game), this can affect the levels of engagement you achieve.
  2. Like game playing, if you can see it change in response to what you are doing, it sucks you in.
  3. Trust matters. Consumers want to know how their information will be used.

Three companies that capture non-personal information in a fun and engaging way and were included in the study are:

  • dealBoard, an Australian company that recommends a set of deals based on personal preferences
  • VisualDNA, which uses a personality test to drive better advertising
  • Hunch, which bases its recommendations on your reviews of products and services and shares these with other Hunch users

How will this information affect your lead capture efforts?  Share your thoughts in the comment section below.

Image courtesy of vermontjudiciary.org

5 Ways to Create a Better Call-to-Action

June 8th, 2012 ::

Call to action buttons

I write lots of blog posts, website content and ad copy, and often the trickiest part is the call-to-action (CTA). No matter how engaging your content is, the goal is to motivate your target audience to take action. That action may be as simple as signing up for your newsletter, or it may have a more immediate payoff if you convince someone to hire you or buy your product.

Either way, a strong CTA can put your copy and return a real investment. Here are five ways you can start creating more effective CTAs for your online marketing content, from blog posts to websites, right now.

1.  Have someone sing your praises.

You’ve probably noticed that the back cover of every book you read has a list of industry experts explaining how great the book is. And, you can hardly turn on the TV without seeing a celebrity endorsing everything from weight loss plans to athletic shoes.

Credible endorsements work, and they can add tons of motivation to your CTAs. Start cultivating relationships with fellow bloggers and peers who would add credibility and clout to your posts. This goal will take some time, but it is worth it to have someone singing your praises that you – and your readers – respect.

2.  Make a clear and tangible offer.

Readers like to know what they’re going to get before committing to your offer. Spell out exactly what your audience will receive when they respond to your CTA, and they will be more inclined to take action.

Write a headline that explains exactly what will happen if readers click on your offer. “Double your Facebook Likes in 1 month” is better than “Get More Facebook Likes.”

Assign a monetary value to your offer so readers feel like they are getting a bargain. Telling readers your webinar is worth $200 can compel them to attend.

Show readers an image of the offer when possible. If you are offering an e-course, showing an image of books and CDs can help readers visualize it.

3.  Prove yourself socially.

Similar to earning an endorsement, gaining social proof adds credibility to your offer. A third-party recommendation of your blog may seem difficult to get, but all you have to do is guest post on popular blogs to get the same effect.

Be sure your posts are completely original so they will add value to the host blog as well. Well-known blogs only publish guest posts that are intriguing and useful, so if you are able to be featured, you will prove that your content is worth reading on a regular basis.

4.  Know what your audience wants.

Do you know what your audience really wants? I’m talking about the things that keep them up at night, like a viral blog post or a successful Twitter campaign.

When you understand what your audience really wants, you are able to spell it out for them in your offer. The best way to do that is to speak with your readers in person or on the phone. Even if you can only talk to a handful of readers, their insight will help you craft more compelling CTAs for your entire audience.

5.  Always be relevant.

What is the best time to offer readers a free e-book on SEO? The best time is right after they’ve read your blog post on creating keywords.

An SEO e-book offer is relevant to readers who’ve already shown interest on the subject by reading your blog post. So, you are more likely to get clicks on your CTA because your audience is primed to want more information on the subject.

Creating relevant offers takes time, but as you continue fueling your blog with engaging content, you will build a stash of content to repurpose for future CTAs.

***

How do you create offers your audience can’t resist? Share your tips for creating effective CTAs in the comment section below.

Image courtesy of designyourway.net