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Posts Tagged ‘sales’


Small Biz Resource Tip: Setting Up an eBay Store

March 4th, 2011 ::

 

Setting Up an eBay Store

If you’re looking to increase your Web presence and think another selling avenue might do the trick, check out the option of setting up a store on eBay. An eBay store can look and feel like your own website but you’ll attract avid eBay shoppers on their platform. eBay provides designing and marketing tools, plus you’ll be able to use eBay’s toll-free customer support program. With over 62 million unique visitors (according to Compete.com), you can’t afford to ignore this huge market. eBay stores come with a monthly subscription fee and you’ll pay an insertion fee for auctions. There is also a fixed-price fee format available.

Using Schools to Market Your Business

February 10th, 2011 ::

By Maria Valdez Haubrich

If your business is seeking moms, dads, kids or families as customers, one of the smartest ways to market your business-while also doing some good—could be right under your nose. I’m talking about marketing by using schools.

If you have kids you know that big companies are expert at marketing through schools. They sponsor educational videos, websites or sometimes even print materials used in classroom learning. But you don’t have to be a big company to spread the word about your business via schools. In fact, school marketing is ideal for small, local companies.

I live in California, where the state budget crisis has prompted deep cuts in education in the past few years (with more possibly to come). In the wake of the recession, many states are in similar situations, which means educational districts are eager to take any help they can get to generate extra revenues. Smart businesses are stepping up to help—and helping their sales in the process. Here are some ways schools in my district are partnering with businesses.

A smoothie store sells juice and smoothies on a local junior high school campus one afternoon each week, donating part of the profits to the school.

A sporting goods store helped an elementary school with a “fun run” fund-raiser by donating equipment the school could use as prizes for the winners. The company was recognized as a sponsor in the event marketing materials, signs and fliers.

When one local school’s funding for a fence fell through halfway through the project, local companies stepped in. Each company that donated funds got a banner advertisement posted on the fence for a year.

A musical instrument store helped a school launch an orchestra program by donating sheet music and giving students discounts on equipment rentals.

Restaurants in our area regularly participate in fund-raisers where diners bring in a flyer handed out by a local school. A percentage of each diner’s meal cost (usually 10 to 15 percent) goes to the school.

How do you choose the right school? Look at those in your area and decide if one location best fits your market. You might want to focus on several schools right near your business, or one type of school across a wider area (say, elementary schools).

Talk to each principal to find out what the rules are as to what the school can accept (donations, products, services) and what it needs. Also assess the best fit for your business and how what you do can tie in to the schools. For instance, if you own a plant nursery, you might get the most bang for your buck by sponsoring gardening programs at a school, or by donating trees for school landscaping.

Parents notice when businesses get involved and help. I know I’m more likely to patronize businesses that have been regularly involved in my children’s school.

Image by Flickr user Jeffrey Wolfsberg (Creative Commons)

Power Up Your Business With a Virtual Trade Show

February 2nd, 2011 ::

By Rieva Lesonsky

attending a trade showIf you’re like many small business owners, cost concerns have forced you to cut back on trade show attendance in recent years. But attending fewer trade shows can be penny-wise and pound-foolish, since trade shows are a great way to find new products and services to sell in your business, to make connections with potential partners who can help your company grow, and to spread the word about your own products and services to potential buyers.

Well, there’s some good news: You can still accomplish all three of the above goals—and save money, too—by swapping real-world trade shows for virtual trade shows.

Virtual trade shows have become a growing trend for small businesses, powered both by the need of show organizers and attendees to cut costs, and by advances in technology that didn’t exist just a few years ago. Virtual trade shows take place entirely online. If that sounds intimidating, don’t worry. It’s not quite “Tron Legacy” and you won’t need 3-D glasses or a degree in tech-nerd-ology to attend. But in order to get the most from a virtual trade show, there are a few things you need to know.

First, let’s look at how it works. Just as in the real world, exhibitors pay for displays in online “booths,” where they can show promotional materials such as videos, product shots or brochures. When an attendee clicks on your both, your company is alerted so you can chat online with the person, just like you would at a regular trade show, or contact them via other options.

While some virtual trade shows are only a few hours long, many last days (just like real-world shows) and feature extras such as webinars, podcasts and interactive “lounges” where you can chat with other attendees.

By exhibiting at a virtual trade show, you save the cost of travel, hotel bills and per diems for your booth staff. The fees are generally less than at real-world shows, and in fact, you often get more data than you’d get in the real world. Some shows capture data such as the contact info for every person who clicks on your booth (no need to ask for a business card).

Manpower issues are a big factor for small companies. By going virtual, you can staff a booth without taking key people out of the office. And since most virtual shows are still smaller than the real-world ones, your company can be a big fish in a smaller pond. Last, but not least, virtual trade shows can be more likely than real-world ones to get attendees from around the world—so if you’re looking for a global clientele, this could be a great option.

Before exhibiting at a virtual show, do your homework just as you would with any trade show. Ask your contacts if they’ve attended the show and whether they felt it was worthwhile. Ask the show organizers for data about the expected attendee mix. It’s also a good idea to check out some virtual shows as an attendee, to get a feel for what you like (and don’t like) in exhibits and whether a show is worthwhile. Some major virtual trade show providers include INXPO and On24; you can also search online and ask colleagues for virtual shows in your industry.

Image by Flickr user Sergio Prado (Creative Commons)

Want to Make the BtoB Sale? Win Over the Office Manager

December 30th, 2010 ::

By Karen Axelton

Does your business sell BtoB products or services to other small businesses? A recent study from the Enterprise Council on Small Business offers some useful advice for making the sale: Get to know the office managers at your prospects’ companies.

If you thought the only purchasing decisions office managers got to make involved what color of manila folders to buy or when to re-order paper clips, think again. Perhaps that’s true for huge corporations, but in small businesses, ECSB research found that office managers are essential partners in a company’s day-to-day operations and in making purchasing decisions.

Because a small company’s office manager typically has a close relationship with the business owner, he or she directly impacts many of the purchases small businesses make. In fact, ECSB data showed the office manager is the single most important employee involved in purchase decisions (including researching, recommending and/or buying) in seven out of 10 product categories.

Specifically, office manager is the employee most likely to be involved in decisions involving the purchase of building and maintenance; HR; insurance; office supplies and furniture; shipping and mailing; subscriptions and publications; and telecommunications. He or she is the second-most-likely person to be involved in decisions about purchasing computer hardware and software, and banking. And he or she is the third-most-likely person to be involved in purchasing decisions about marketing and advertising.

An old piece of BtoB sales advice that still holds is to always be nice to the gatekeeper. Think of the office manager as the gatekeeper to your clients’ purchasing decisions, and as you market to small businesses, keep their office managers in mind. ECSB suggests some tips for winning over the office manager:

  • Give office managers free trials of the products or services they are most likely to purchase for the business.
  • Read ratings and reviews about your products or services. Ratings and reviews are the top source of information employees turn to when buying or recommending a product.
  • Create a marketing message that conveys how your product or service will not only help the office manager do his or her job, but also how it will help the overall business. When office managers were asked what makes them recommend a product, “Helping the business” was more than five times more important than “making my job easier.”

5 New Rules of Retail

December 17th, 2010 ::

By Rieva Lesonsky

It’s no secret that the face of retail has been changed by the recent recession, as well as by emerging technology and a more sophisticated consumer. What habits will customers take with them going forward into 2011 and beyond?

A new study from Leo Burnett’s Arc Worldwide division, Re-Imagining the Retail Store, takes a look at what shoppers demand from retailers today. The study highlights five key findings:

  1. Technology can help, but humans must be in charge. While in-store technology can enhance the customer experience, there needs to be a seamless transition between the physical and virtual store. More important, technology is no substitute for knowledgeable, helpful service from a real person in the store—and thinking that it is can irreparably damage your relationship with customers.
  2. Shoppers are fickle. It’s hard to earn shoppers’ loyalty these days, and even harder to keep it. The recession has changed how people approach retail shopping. They’ve lost confidence and trust, and in a time when everything seems to be changing, they aren’t hesitating to change even long-held shopping habits. That’s why it’s essential to understand consumers’ expectations and deliver–every time—or you can easily lose their business.
  3. Price is important, but it isn’t everything. A low price gets customers to consider you, but if the product, service or experience is low-quality, customers won’t buy. Customers are seeking value—not cheap goods. And because today’s customers have become used to not spending, if you don’t give people enough reason to buy, they’re perfectly happy looking elsewhere–or not buying at all.
  4. Break the rules. Retailers can take one of two tacks to succeed: Excel within your store archetype, or break out and create a whole new store format that delivers a unique experience.
Which strategy will you choose?
  5. The basics matter more than ever. Too many retailers are seeking a “magic bullet” to improve sales. Deals, Groupons, or Facebook won’t help if you don’t have the basics in place. It may not be sexy but, in reality, many times success comes from simply getting the basics right. And with customers being pickier than ever these days, providing the basics of good customer service is the very least they expect your store to do.

What are you finding to be the “new rules of retail” at your store?

Image by Flickr user Lululemon Athletica (Creative Commons)

Holiday Shopping Season Better Than Expected

December 9th, 2010 ::

By Karen Axelton

With the holiday shopping season well underway, there’s plenty of positive news about Black Friday, Cyber Monday and this year’s new entry into the shopping game, Small Business Saturday (an event developed by American Express OPEN and Facebook).

Black Friday’s number of shoppers and spending increased. According to data from National Retail Federation gathered by BIGresearch, an estimated 212 million Americans hit stores and websites on the weekend after Thanksgiving—an increase from 195 million last year. On average, each shopper spent $365.34, a significant rise from last year’s $343.31. Overall, spending on that weekend hit an estimated $45 billion.

Cyber Monday—the Monday after Thanksgiving, which traditionally is a big sales day when people shop online from their offices—also saw sales rise. Coremetrics reports that online sales grew 19.4 percent this Cyber Monday compared to 2009. The size of the average purchase grew by 8.3 percent, from $180.03 to $194.89.

What’s more, more people were shopping throughout the day than last year. Another trend to watch: 3.9 percent of people shopping retail sites on Cyber Monday were using a mobile device…so if your site isn’t optimized for m-commerce, now’s the time to get ready.

The first ever “Small Business Saturday,” a day when consumers were urged to buy at small independent retailers, got off to a good start. Some 1.2 million people spread the word by “liking” Small Business Saturday on Facebook; some 30,000 tweets were sent using the hashtags #smallbusinesssaturday and #smallbizsaturday; and 41 elected officials nationwide declared the day Small Business Saturday. The event was so successful that an incentive giving a $25 credit to American Express Cardmembers who registered their cards and spent at least $25 using them at a small business on November 27 has been extended through December 31st. (Visit the Small Business Saturday Facebook page to learn more.)

American Express data as of December 2 showed independent retailers that accept American Express Cards saw sales on the cards rise an estimated 27 percent this year compared to the Saturday after Thanksgiving last year.

Other hot trends…

Early bird catches worm: Many retailers opened their doors earlier this Black Friday. By 4 a.m., 24 percent of Black Friday shoppers were already at stores. That likely means the trends of opening at midnight on Thanksgiving evening, or 3 a.m., will gather even more steam next year.

Luxury lift: Luxury spending on Black Friday weekend rose by 24 percent, reports the

National Retail Federation. More people bought jewelry and electronic devices than last year, a good indication that Americans are loosening the purse strings instead of just buying practical gifts.

Talking turkey: According to the National Retail Federation, the number of people who shop both online and offline on Thanksgiving has doubled in the past five years, from 10.3 million in 2005 to 22.3 million this year. Of course, five years ago, few brick-and-mortar stores were open on Thanksgiving. For a small business trying to compete, this may be something to consider next year.

Getting Past No—and Getting to Yes

November 30th, 2010 ::

By Karen Axelton

No matter what stage your business is in, as an entrepreneur, a big part of your role is selling. The problem is, many entrepreneurs don’t have sales experience, and have to learn on the fly as they grow their companies. The good news: It’s easier than you think to get past “No” and get to “Yes.” Next time you hear a sales prospect starting to say “No,” try these tactics to get past his or her objections.

Listen and learn. Pretend the prospect is a friend talking to you, and listen to him or her as you would to a friend. Ask questions, but don’t interrupt. By truly listening to the prospect, you’ll uncover useful information that sheds light on why they’re really objecting.

Be real. Honesty is key in making the sale, so be open with your customer. Focus on how you can help them solve their problem. Never lie or overpromise in an effort to make the sale. Honesty builds trust, and that leads to lasting relationships.

Tap into the emotions. Whether they’re buying paper for the office copier or a diamond necklace for their wives, people buy everything for emotional reasons. Try to pinpoint an emotional need in the prospective customer that your product or service could fill. Will it help him or her do better at work? Spend more time with the kids? Look more attractive?

Solve problems. Explain how your product or service helped another client in a similar situation. Be upbeat and positive about ways you can solve the prospect’s problem.

Ask for the sale. Often, the client is ready to buy—all you need to do is “ask for the close.” Don’t get shy, or you could lose the purchase. One good way to ask for the close is to assume the person is ready to buy; make a statement such as, “How many would you like?” or “What type of payment plan should I set you up for?”

Think of every failure as one step closer to success. After each sales call, review what happened and make notes as to how you handled objections and whether it worked. Eventually, you’ll find that certain objections come up repeatedly, and you’ll be able to use the same strategies to overcome them.

After Black Friday, Small Businesses Can Benefit From Small Business Saturday

November 15th, 2010 ::

By Rieva Lesonsky

Black Friday—the day after Thanksgiving, and traditionally a huge sales day for retailers—has a new partner. American Express OPEN and more than a dozen advocacy, public and private organizations have declared November 27 “Small Business Saturday.”

Small Business Saturday is a national movement to drive shoppers to local merchants nationwide. Let’s face it, Black Friday is dominated by the “big boys,” so Small Business Saturday offers a great option for small companies to get their share of the pie.

For every $100 spent in locally-owned, independent stores, $68 returns to the community through taxes, payroll and other expenditures, according to the small business advocacy group The 3/50 Project, one of the organizations supporting Small Business Saturday. Others include SCORE, NAWBO, Yelp! and Facebook.

“Small business is the engine of job creation in the US economy,” said Kenneth Chenault, chairman and CEO of American Express.  “It is also among the sectors hardest hit by the recession.  By spreading the word about Small Business Saturday, we can help raise awareness about the critical role small businesses play in cities and towns across the country at a time when they need support the most.”

How does it work? Social media will play a key role in helping raise awareness about Small Business Saturday.  American Express has launched campaigns on Facebook and Twitter driving consumers and business owners to http://www.facebook.com/smallbusinesssaturday where they can participate in many ways, including:

  • American Express is giving a $25 statement credit to 100,000 Cardmembers who register their American Express and use it to shop on Small Business Saturday at locally owned, independent small businesses.
  • American Express is also giving $100 of free Facebook advertising to 10,000 business owners who sign up at http://facebook.com/smallbusinesssaturday to help build online buzz and drive customers to shop at their businesses on Small Business Saturday.  By simply entering a few pieces of information and clicking a button, business owners can create a personalized, geo-targeted ad that will run on Facebook leading up to November 27th.

For more information or to download online promotional materials, visit http://facebook.com/smallbusinesssaturday or

http://www.smallbusinesssaturday.com.

Image by Flickr User Bobbie (Creative Commons)

5 Ways Affiliate Marketing Can Help You Make Sales

August 18th, 2010 ::

Affiliate marketing is a simple concept: you offer a percentage of the sales price to anyone who can help you close a sale. There are more than a few nuances to the situation, of course: especially with the advent of online tools, you can control which affiliates you’re willing to work with, what constitutes a sale and a variety of other factors. The important point is that for small businesses, affiliate marketing can be a relatively inexpensive way to increase your sales.

  1. Affiliate marketing lets you market inexpensively. The cost of marketing a product or service can cut into your margin of profit. But, as long as you know how much margin you can afford to offer up to affiliates, you can often get them to market your products less expensively than you can arrange for yourself. Depending on the payoff, some affiliates will even buy ads and take other steps to promote your product or service.
  2. Affiliate marketing helps build brand recognition. Even if your affiliates make relatively few sales, your product will be on their websites. They may write reviews, put up ads and take a variety of different steps to make sure that their readers are aware of your product (with the intention of selling, of course). But that sort of exposure can help create sales down the line, especially if a prospective customer sees your product all over a variety of websites.
  3. Affiliate marketing offers access to tastemakers. While it’s nice when someone refers a friend to your product, the fact of the matter is that people are more likely to do so when they have a financial interest. Tastemakers, such as bloggers, can be especially interested in affiliate marketing.
  4. Affiliate marketing can get you access to existing audiences. Many affiliates work hard to build up their own audiences, on blogs and through other media. The size of that audience can vary, but it’s not out of the question that you can get access to an audience in the tens or even hundreds of thousands with some careful planning. That sort of exposure, combined with the endorsement of the person who has brought a particular community together can be very worthwhile.
  5. Affiliate marketing can give you the initial connection to a new customer. If you offer products or services that allow you to build on one small sale to earn significantly more over the lifetime of that customer, affiliate marketing can be a cheap way to get access to new customers. Even if you have to offer up most of your profit margin on that initial sale to the affiliate that referred your new customer, it can still wind up being less expensive than advertising.

Affiliate marketing can take some work — you need to give your affiliates tools that will help them to be successful, whether that means logos or review copies. But the pay off can be phenomenal, especially if you can get the support of affiliates with wide audiences already in place.

Image by Flickr user Steve Snodgrass

How to Win Friends and Influence People

July 30th, 2010 ::

The lessons and advice imparted in Dale Carnegie’s ground breaking 1936 book How to Win Friends and Influence People are as useful today as they were then.  Think about the reasons we small business owners spend time and money on marketing, especially social media: We want to connect with current and prospective clients and convince them that they need our product or service.  To do that, we need to know exactly how to connect with them, and this is where the book comes in.

Dale CarnegieThe only way on earth to influence the other fellow is to talk about what he wants and show him how to get it.  Dale Carnegie

Dale’s book is centered on one simple fact.  People want to feel important.  It’s just human nature.  We like praise and hate criticism.  Praise makes us feel important, while criticism makes us feel like losers.  And, as Dale also points out in the book, we spend around 95% of our time thinking about ourselves.  So, when you want to make someone do something, stop and think how you can make that person want to do it. 

If there is any one secret of success, it lays in the ability to get the other person’s point of view and see things from his angle as well as from your own.  Henry Ford

My absolute favorite piece of sales advice, which speaks to Mr. Ford’s quote above, is that you need to show people how you can solve their problem, and they will buy from you.   We all strive to do this, but do we always do it?  Probably not. 

The book is broken down into six sections, but I’m only covering the second and third, because I think are the most important.  All of the following advice is common sense and highly applicable to most any situation (the final section, in fact, is titled Seven Rules for Making Your Home Life Happier).

Here are Dale Carnegie’s Six Ways To Make People Like You:

  1. Show a genuine interest in people. 
  2. Smile!  You’ll feel better and so will the person you are talking to. 
  3. Remember names.  “A person’s name is to him (or her) the sweetest and most important sound in any language.”
  4. Be a good listener.  Encourage others to talk about themselves.  After all, we are our own favorite subjects!
  5. Discuss with the person whatever his or her interests are.  Teddy Roosevelt use to study his guests’ favorite subjects before they’d visit him at his Oyster Bay estate on Long Island so he could talk knowledgeably about it with them.
  6. Always make the other person feel important.  Remember the Golden Rule, “Do unto others as you would have them do unto you”?   Make others feel important, appreciated, valued and be sincere when you do!   

And here are 12 Ways To Win People To Your Way Of Thinking:

  1. The only way to win an argument is to avoid one.  Unless it’s a matter of life or death, let the person think they’re right, even if they’re not. 
  2. Show respect for someone else’s opinion.  Don’t tell that person they’re wrong for having that opinion, even if you think it’s the stupidest thing you’ve ever heard.
  3. If you’re wrong, admit it immediately.
  4. Begin your persuasive argument in a friendly, not hostile or defensive, way.
  5. Get the other person saying “yes” rather than “no” by emphasizing the things on which you agree.  If you can, emphasize that you and this other person want exactly the same thing and that your only difference is method, not purpose.
  6. Let the other person do most of the talking.  (See #4 in the above section!)  Don’t pretend you have all the answers.  Let the person describe their business and problems to you, because they know these things better than you do.
  7. Let the other person think that the idea is his or hers.  Ask for his or her advice or help in solving a matter.  Then you can gently steer that person in the direction you want them to go.
  8. Play the devil’s advocate, and try to see things from the other person’s point of view, not just your own.  Show that you understand that person, what they need, and what they want.
  9. Be sympathetic to the other person’s ideas and desires.  If you want to stop an argument, create goodwill, and make the other person listen attentively, say “I don’t blame you for feeling the way you do.  If I were you, I’d feel the same way, too.”  
  10. Appeal to noble motives, such as honesty, fairness, and honor.  Think about celebrities asking the paparazzi not to take photos of their young children.  “Photos of me are fine, but please respect my baby’s privacy—there are too many creeps out there.”
  11. Dramatize your ideas.  The best Super Bowl ads do this.  You might not like beer, let alone Bud Light, but after watching one of their funny commercials, you’ll certainly remember it.
  12. Throw down a challenge.  Everyone wants to show off the fact that they’re better than someone else.