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Posts Tagged ‘Search Marketing’


The Online Marketing Habits of Highly Successful Small Businesses

December 10th, 2012 ::

By Rieva Lesonsky

How can your small business reach the elite group of high-achieving small companies? Online marketing is the key, suggests a new Forrester research study commissioned by Act-On Software. In the face of continuing economic uncertainty, the study, “Driving Revenue in a Volatile Economy, found that the top-performing small businesses are those that truly embrace online marketing.

The study identified these lessons small businesses can take  from top performers and large companies:

  1. Don’t automatically cut your marketing budget in a down economy. Top performers were less likely than bottom performers to cut their marketing budgets (33 percent vs. 56 percent). On the contrary, top performers prove that maintaining or increasing marketing spending does pay off in terms of revenues.
  2. Take lead generation seriously. The top-performing small businesses carefully manage sales leads, vetting, qualifying and nurturing them before handing them off to sales to close. They were also willing to spend more to get new leads, while bottom performers spent their time and money trying to squeeze new sales from existing customers.
  3. Adopt digital marketing techniques. All small businesses in the study focused primarily on traditional marketing techniques, such as print advertising, tradeshows, events and seminars. However, top performing businesses were more likely to have adopted digital marketing tactics and technology tools to help scale their marketing efforts.
  4. Get serious about social marketing. While larger businesses are realizing that “social media” is not just an abstract tool for generating buzz, small businesses are lagging behind in developing a social media strategy and making social media part of the sales pipeline.
  5. Increase collaboration between sales and marketing. By working together, these teams can drive leads more effectively and close more sales.
  6. Invest in marketing automation. Companies that automated marketing functions had better results. For example, 61 percent of top performers used CRM vs. just 46 percent of bottom performers. And only 5 percent of bottom performers used marketing automation, compared to 28 percent of top performers.
  7. Measure results. Nearly half of the bottom performing businesses did not measure any aspect of their marketing. In contrast, top performers measured everything.

Visit Act-On’s website for a free ebook, 7 Marketing Habits of Today’s Highly Successful SMBs.

Image by Flickr user ganesha.isis (Creative Commons)

How to Grab Price-Conscious Holiday Shoppers

October 31st, 2012 ::

By Rieva Lesonsky

Consumers are feeling good about the upcoming holiday season. In a new study by PriceGrabber, more than half of consumers say they plan to spend the same amount of money or more this holiday shopping season than they did last year.

But even increased spending doesn’t mean Americans are ending their price-conscious ways. On the contrary, shoppers are looking for bargains with more vigor than ever, and feeling confident in their ability to search out the deals. Two-thirds of consumers surveyed say they expect retailers to offer better prices and discounts this year than last. What will persuade them to buy? Free shipping was cited by 77 percent of respondents, price cuts by 74 percent and coupons by 55 percent.

In fact, customers are already looking for holiday bargains. “Our survey data found that … 59 percent of consumers plan to start shopping even earlier this year to spread out the impact of purchases, compared to 53 percent in 2011,” said Rojeh Avanesian, vice president of marketing and analytics of PriceGrabber. Some 17 percent of consumers started their holiday shopping in September, and 31 percent said they would begin in October this year.

Worried that means it’s already too late to get the business? Don’t be. A follow-up study by PriceGrabber found that while there are those early-birds, more than half of consumers still believe the best holiday deals are found between Thanksgiving and Christmas.

Got an ecommerce site? Then you’ve got an edge: When asked where they planned to shop this year, 75 percent of respondents said “online retailers.” By comparison, just 49 percent mentioned department stores, and 41 percent said they’ll shop with local independent retailers.

Even if you don’t have an ecommerce site, you can use local search to give your retail store an edge. A whopping 88 percent of shoppers say they’ll stick to their budgets this year by going online to research products and pricing before they buy their holiday gifts.

Make sure your store is listed on local search directories, on ratings and review sites, and that you use relevant keywords on your website so it comes up in the results when potential customers search for products you sell. You might even want to consider taking out online ads such as pay-per-click or Facebook ads to direct local customers to your store.

Image by Flickr user Steven Depolo (Creative Commons)

How to Turn a Boring Topic Into a Viral One

October 24th, 2012 ::

Viral marketing“There is a market for humor and weird and interesting things. An infographic can turn a boring, geeky topic into a highly creative, viral one.”

-Brian Wallace, NowSourcing.com

How does more traffic to your website, more links to your blog, more social sharing of your content, better awareness of your company, and greatly improved search results sound?  Pretty great, especially if your company is operating in a highly competitive space.

The infographic experts at NowSourcing do just that. “Infographics are a lot more engaging than a blog post, but of course, they are a lot more work.  Good infographics bring together words, ideas, a story, a lot of research, and good design.”

Here are 5 examples of how Wallace’s team turned a boring topic into a viral one:

1. Financial Services

You can’t get more boring than financial services.  When a payday loan company in England asked NowSourcing to do an infographic on bartering, it just so happened that Oscar Mayer had just launched a crazy campaign in the U.S. featuring one guy traveling from New York City to Los Angeles with nothing but bacon to barter.  Yes, this was serendipitous, but the Art of Bacon Barter infographic still accomplished its goal: turn a boring topic into a viral one.

Did you know? PayDayLoan actually has an entire section called Fun Stuff on their site devoted to visual content. Talk about creativity!

2. Concrete Polishing

Again, a truly boring topic. Concrete Reflections wanted to increase their search position for a few concrete-specific keywords.  When asked if they had a sense of humor, the company replied yes, and the Concrete Mafia infographic was born. The infographic focuses on why the mafia uses concrete to bury dead bodies.

Did you know? New York’s concrete industry was once a mafia-owned monopoly. For real!

3. Poker

OK, poker isn’t that boring of a topic, but PokerSites is not a very exciting online destination – it’s a guide to poker sites, just as its name implies.  The company wanted to get more visibility from audiences other than gamers, so NowSourcing created an infographic on infamous casino cheaters.

Did you know? There are an average of 5,000 HD cameras per casino.

4. Home Security

Home security is one of those snooze-worthy topics that you don’t think about til it’s too late. HomeSecuritySystem.com’s infographic looks at the world’s biggest art, diamond and bank heists of all time.  

Did you know? In February 2003, $100 million worth of diamonds were stolen in Antwerp, Belgium. Police still don’t know exactly how it happened.

5. Online College Guide

Like PokerSites, Degree Jungle is also an online guide – to online college programs. Their infographic, The Cost to Educate a President, is not only fun and interesting, but very timely!

Did you know? Both Obama and Romney earned their law degrees at Harvard.

One more thing:

Once you spend time and money on an engaging infographic, put it to even more work by adding a call-to-action.  You could link to a downloadable white paper that your infographic summarizes, a QR code linked to your free, downloadable iPhone app, a link to a free trial or even just a link back to your website.

Do you have a favorite infographic? Why do you love it?

Image courtesy of internet-marketing-blog101.com

Market Your Business Online: Learn How at the Web.com Small Business Forum

October 19th, 2012 ::

By Rieva Lesonsky

Small business owners in the Dallas area can get free help learning more about marketing their business online at a Web.com Small Business Forum coming up next week.  (Register now!)

The interactive forum, to be held from 8 a.m. to 10:30 a.m. on Thursday, October 25, is led by Web.com’s Jason Teichman and will teach local small businesses the ins and outs of successfully marketing their companies online. In addition to the presentation, the event will feature a Q&A session where you can learn and ask more about:

  • What are the elements of a great website?
  • How do I increase traffic to my website and to my business?
  • Is my website “working” for my business?
  • How do I market my business on Google, Facebook and Twitter?

Of course, there’ll also be lots of opportunities to network with other entrepreneurs.

Register now. Know other small business owners who might be interested? Spread the word!

There’s Still Time to Register! Online Marketing Small Business Forum from Web.com

October 17th, 2012 ::

By Rieva Lesonsky

Do you want to learn more about marketing your small business online? If you’re in or near the Jacksonville, Florida, area, it’s not too late to sign up for this Friday’s Web.com Small Business Forum on online marketing. Register now!

Held from 8 a.m. to 10:30 a.m. on Friday, October 19, in Jacksonville, this interactive forum will be Web.com’s Jason Teichman. At the event, small businesses will learn everything they need to know about successfully marketing their companies online. Topics that will be covered include:

  • What are the elements of a great website?
  • How do I increase traffic to my website and to my business?
  • Is my website “working” for my business?
  • How do I market my business on Google, Facebook and Twitter?

Along with the informative presentation, the event also includes a Q&A session so you can ask the experts your questions. And, of course, you’ll have plenty of time to network with and learn from other small business owners.

Need more reason to go? As a bonus, each attendee will also receive two free tickets to the Winn-Dixie Jacksonville Open presented by Planters.

Register now, and if you know other small business owners who might want to attend, please let them know about it too!

 

How to Capture Halloween Sales

October 12th, 2012 ::

By Rieva Lesonsky

For retailers who cater to the Halloween crowd, 2012 looks to be a very good year. More than 7 in 10 Americans, or a record 170 million people, will celebrate Halloween this year, reports NRF’s 2012 Halloween consumer spending survey conducted by BIGinsight. That’s the highest number in the 10 years the NRF has been conducting this survey.

Consumer spending will surge, too. The average American will spend $79.82 on decorations, costumes and candy, up from $72.31 last year. Overall, total Halloween spending is projected to reach $8.0 billion.

“There’s certainly pent-up demand for having some fun this year,” said BIGinsight Executive Vice President of Strategic Initiatives, Phil Rist. “Shoppers are planning to spend their hard-earned dollars on items that help them get into the Halloween spirit.”

NRF President and CEO Matthew Shay said Americans are now spending about two months preparing for the holiday, and that the hottest purchases (besides costumes, of course) are home and yard décor.

More than half of those celebrating Halloween will decorate their home or yard, up from 49.5 percent last year, and 45 percent plan to dress in costume, also up from last year. More than one-third (36.2%) will throw or attend a party and 33.2 percent will take children trick-or-treating.

Halloween costumes aren’t just for kids anymore: Adult costumes are popular as well, and 15.1 percent will dress their pets in a costume.

Even though this Halloween will see record spending, about 25 percent of U.S. consumers say the economy is affecting their Halloween plans and that they’ll be spending less overall.

How can your business profit from Halloween spending?

  • Get creative. The number-one place Americans look for costume ideas is retailers—so feature plenty of visuals in your store windows, marketing materials and website to get their creativity flowing.
  • Get social. The survey found 15.2 percent of Halloween celebrants plan to look to Facebook for costume ideas, and 7.1 percent will check out photo-oriented site Pinterest. These can be great ways to promote home décor and party ideas, too.
  • Get online. One-third of Halloween celebrants say they get their costume ideas online. Consider purchasing PPC or Facebook ads with popular Halloween-related keywords to attract customers searching for a particular costume or costumes for different demographic groups (kids, women, dogs).

Try these marketing methods, and your Halloween sales will really be something to celebrate.

Image by Flickr user wwarby (Creative Commons)

Web.com Small Business Toolkit: HowFindableAreYou.com (Online Findability Tool)

October 5th, 2012 ::

HowFindableAreYou.com

The name of this website says it all: Can your customers find you (and do they even know you exist)? You hope so, but the odds may not be in your favor. Dex’s free online tool to help small businesses uncover their “findability” rating asks a series of five simple questions about your business’s brand, physical location, advertising, online presence and reputation/community. Business owners give honest answers on how they are doing in each category. Then the online tool will assess your marketing strategy, give you articles to help improve in the areas where you need to get better, and follow up with an email from one of the site’s experts to provide additional help.

How to Deal With a Negative Review on Yelp!

September 19th, 2012 ::

By Rieva Lesonsky

If your small business is a restaurant, retailer, salon or bar—the type of business that relies on local customers and word-of-mouth—you’ve probably had some experience with review and ratings site Yelp!. How much weight do Yelp! reviews carry with consumers? A study by University of California, Berkeley, economists, reported on Mashable.com, found that an improvement of just half a star in a restaurant’s Yelp! ratings can increase business by nearly 20 percent during peak dining hours.

If you haven’t already listed your business on Yelp!, I hope this inspires you to do so. But is fear of negative reviews holding you back? After all, if half a star of improvement can boost business 20 percent, half a star of declining ratings could cut into your business, couldn’t it?

Negative reviews are a reality, on Yelp! or any other ratings and review site. It’s how you deal with them that matters. Here are some tips to help you get a grip—and keep your customers coming back.

First, remain calm. It’s human nature to get defensive when reading a bad review—especially if you feel it’s undeserved or if the reviewer seems to be a little unhinged. However, bashing the reviewer won’t get you anywhere—and in fact, will probably backfire by making you look bad to the other customers and prospective customers reading the exchange.

Talk to your employees about the review to see if you can figure out what happened and if the customer has cause for complaint. You can respond to reviews publicly or privately. Start by posting a brief, public response thanking the person for his or her comments (so other users can see you aren’t ignoring the review). Then respond to the reviewer privately to offer solutions or get more information about the situation.

Often, customers who are upset simply want to be heard and acknowledged, and in most cases, starting a personal dialogue with the person will be enough to defuse the issue. If you find you’re in an escalating situation with an irrational customer who keeps posting about your business, however, the best strategy is to disengage and trust that other readers will draw their own conclusions about the legitimacy of the complaints. You don’t want to get dragged into an online screaming match.

Consider negative Yelp! reviews as a learning opportunity to discover problems with your business and find solutions. No business can please everyone, so if you’ve done all you can to address an issue, it’s time to back off.

Image by Flickr user William Brawley (Creative Commons)

Why Haul Videos Are Hot—and How They Can Help Your Business

September 14th, 2012 ::

By Rieva Lesonsky

Have you ever seen a haul video? If not (and you’re not a teenage girl), don’t feel bad. Haul videos are amateur videos where young women (for the most part) sit in front of the camera and show off their recent clothing, accessories or cosmetics purchases, describing each item in detail and talking about the brand and where they got it.

Kind of like those “unboxing” videos that show people’s hands as they unpack their new iPhones, iPads or flatscreen TVs and describe the parts as they’re taking them out of the box, the appeal of haul videos is hard for me to understand (and I love to shop). But for the teens and young women who are their target audience, they’ve been spreading like wildfire for a couple years now.

The Pittsburgh Post-Gazette is one of several media outlets that have recently reported on the trend of haul videos. According to stats cited by the Post-Gazette, surveys by Google and digital research firm Compete found that four in 10 of shoppers who watched haul videos said they visited stores or retail websites as a result. What’s more, 28 percent of those who use online video to look at clothing spent over $500 on apparel in the past six months. Finally, younger users (18 to 34) were over twice as likely as older consumers to use video when deciding where to make purchases, the study found.

How can a small apparel or cosmetics manufacturer, accessories designer or clothing or beauty retailer profit from haul videos? Unlike big retailers such as Forever 21, Sephora and Macy’s, you’re unlikely to accidentally benefit from a raft of customers putting your products up on their haul videos and driving other customers to your store in a craze to buy the same items. Here are some ideas:

1)    Create a YouTube channel for your business and encourage your customers to post videos about products they’ve bought from you.

2)    Get more posts by holding a contest or offering some small reward (such as a discount coupon or gift with purchase) for those who post videos.

3)    Use analytics software to track mentions of your products or store and see where they come from. If you can track them to haul videos, see if you can link to the videos on your website, promote them on social media or otherwise spread the word.

Some companies send their products to popular haul bloggers (you can find them on YouTube) asking them to review the products. So far, though, this trend is still in its infancy, since part of the appeal of haul videos is the amateur nature.

Overall, the best advice on haul videos is to keep an eye on them and watch as they develop—because your customers surely are.

Image by Flickr user egonzalesmarquez (Creative Commons)