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Posts Tagged ‘small business marketing’


Small Biz Resource Tip: Spring Metrics

January 6th, 2012 ::

Spring Metrics

Before spending crucial operating capital on online marketing methods that may or may not convert leads into actual sales, take the time to analyze what’s working and what’s not with Spring Metrics. Spring Metrics can show you where your conversions are happening so you can manipulate your marketing plan to do more. You can compare online marketing channels and analyze keywords to find out which are actually generating revenue. Get focused on what’s working instead of drowning in meaningless data. The basic plan is free; there are also subscription packages with pricing based on how many visitors you get.

 

Are Trade Shows Making a Comeback?

December 30th, 2011 ::

By Rieva Lesonsky

Reports of the trade show’s demise have been greatly exaggerated, recent research shows. In fact, BtoB Magazine reports, live, in-person events such as trade shows and conferences are becoming increasingly important to marketers as the world becomes more automated.

After slumping at the beginning of the recession, the trade show industry has just enjoyed its fifth consecutive quarter of growth, according to data from the Center for Exhibition Industry Research Index released in December. Compared to the same time last year, the Index was up 2.6 percent overall in the third quarter of 2011. The number of trade show attendees rose by 3.7 percent, the number of exhibitors grew by 3.6 percent and revenues increased by 1.4 percent. Even the average square footage of shows increased by 1.9 percent. Overall, CEIR says the results were stronger than expected.

CEIR isn’t the only organization forecasting growth in the trade show and event industry. In a study by American Express in November, 60 percent of meeting suppliers said they believe the number of meetings planned will rise in 2012. And a recent BtoB poll of marketers showed that 62 percent plan to either maintain or increase their current event-marketing budgets.

Only a few years ago, the future of events was thought to be solely digital, with virtual trade shows garnering lots of hype as the wave of the future. However, BtoB cites another study by Exhibitor Media Group that paints a very different picture. In the Exhibitor study, 70 percent of respondents said they are not allocating any marketing dollars to virtual events. Of those who have participated in virtual events, 68 percent say they would rather host a live event, because attendees at virtual events are “less engaged.” Finally, of those who had actually hosted a virtual event, just 28 percent say it met or exceeded their expectations.

Why the surge in live trade shows and events? In our increasingly digital world, maybe businesspeople are seeking a little relief in real-world interaction with humans. Have you hosted or participated in a virtual event? What did you think of it compared to live trade shows?

Image by Flickr user Sam Galison (Creative Commons)

Small Biz Resource Tip: Womply

December 28th, 2011 ::

Womply

Loyalty programs won’t work unless you’re targeting the right customers. Womply can help get customers in the door and get them to return—and simplify the process at the same time. With Womply  you don’t need any special cards for customers, and customers don’t need to carry yet another card in their wallets. Instead, loyalty points and rewards are tracked through the customer’s credit or debit card. You can create the program you want; Womply lets you decide which customers should receive rewards or discounts based on where they live, when they shop or how much they spend.

The 15 Most Mobile-Savvy Cities in the U.S.

December 26th, 2011 ::

By Rieva Lesonsky

Is your small business based in Houston? Then you’d better start coming up with a mobile shopping strategy if you haven’t already done so. Why? Because Houston is the nation’s most mobile-shopping-savvy city, says a new study from the Interactive Advertising Bureau.

The report looked at four criteria—the population’s ownership of mobile devices, likelihood of being influenced by mobile coupons, having at least one mobile retail app and having at least one social media app—to assess the mobile shopping savvy of each city’s residents. Here are the rest of the top 15:

2. New York City
3. Atlanta
4. Los Angeles
5. Dallas/Ft. Worth
6. Tampa Bay/St. Petersburg
7. Chicago
8. Philadelphia
9. Washington, DC
10. Seattle
11. San Francisco
12. Boston
13. Detroit
14. Minneapolis/St. Paul
15. Phoenix

The IAB conducted the study to highlight places where advertisers need to embrace mobile marketing tactics to woo customers. It also cited data from comScore about the desirability of mobile-savvy shoppers. These users are generally younger and more affluent, with 61 percent are under age 34 and almost half of them have household incomes of more than $75,000 annually.

How are mobile-savvy shoppers using their devices?

  • To find businesses: 15 percent
  • To compare prices/search for deals: 10 percent
  • To research products: 9 percent
  • To take a picture of items in a store: 14 percent
  • To scan a product barcode: 7.4 percent

Even if your business isn’t in one of the top 15 markets, you need to start developing a mobile marketing strategy to stay competitive. That might include targeting customers on their mobile devices, developing an app for your business or making sure your website is mobile-friendly.

Access the survey findings at the IAB website, where you can view details of mobile shopping demographics for each of the 15 cities.

Image by Flickr user Calsidy Rose (Creative Commons)

Cyber Monday and SEO: The Pumpkin Pie and Ice Cream of Online Shopping

December 23rd, 2011 ::

By Joseph Baker

Pumpkin pie is generally a special holiday treat. The pie on its own is pretty good, maybe even great, but to really stand out as a stellar treat, something more needs to be added to the mix. Enter vanilla ice cream. The combination of the two is unstoppable. Websites offering holiday shopping deals and search engine optimization (SEO) have a similar relationship—with SEO being the “ice cream” that makes some websites stand out.

Cyber Monday, the most popular online shopping day of the year, may be over, but there is still profit to be had in the online shopping arena. With this year’s Cyber Monday sales up 26 percent over last year, according to USA Today, there is clearly plenty of interest in online shopping. How can your retail website stand out from the crowd? With SEO.

Search engines are the road maps of the Internet; if a site doesn’t show up prominently on them, most people won’t know they exist. SEO helps raise sites in search results and engages site current visitors while positioning them directly into your company’s conversion funnel. What are the keys to SEO?

First is branding. If your company’s website is the pie, branding is the scent that wafts through the kitchen, letting people know exactly what kind of pie it is without being overly aggressive. Building your company’s brand should be your foremost concern. Consumers become attached to brands, engendering loyalty and respect. If your company doesn’t display a coherent brand identity throughout its interactions with consumers, many will be confused or frustrated due to an inability to quickly perceive exactly what your business is all about.

Whether your marketing approach includes email newsletters, blog or printable coupons, all of it should offer a single, cohesive brand experience, including logos, color schemes, layouts and voice. Providing a unified experience cements your company in a consumer’s mind, making them more likely to recognize–and therefore purchase from–your business in the future.

But to stand out from the crowd, you need more than a unified branding experience. The second component of success is a blog. Blogs provide a place to establish yourself as a leader in your field, someone who knows what they’re talking about and wants to freely share their knowledge and expertise. Furthermore, it gives you a place to provide deep, rich content, the kind that search engines like Google love. If your content is good enough and you build a following, you’ll be linked by other websites, increasing your site’s overall standing with search engines. Though it’s too late in the season to start a blog and fill it with enough content to provide much benefit this year, a blog is something that will aid you and your business year round.

Last, but not least, your business should use branded keywords to spread knowledge of your products and services. Branded keywords are, essentially, including a brand name in a keyword phrase. Generally you’ll include your own brand, though if you sell name-brand products, you’ll also want to include those. Keyword branding can make a major difference in search engine referrals. Targeting specific brands with keywords will show the major search engines that your company has a legitimate connection with the brands, helping your site gain credibility and start climbing in rankings. Make branded keywords even more useful by creating a business blog, then using those branded keywords within a blog that informs readers and directs them to the products or services they desire. This not only provides value to readers but also creates the deep content that Google now looks for.

Every online retailer needs to use some form of SEO to ensure they’re featured prominently in search results. This goes double for the holiday shopping season. With the basic SEO tweaks described above, any online retailer can target special events, thus ensuring the maximum return on their investment.

Joseph Baker has worked in the business world for over 15 years, specifically in management.  He has led development and management teams, and implemented budget reductions both professionally and as an independent contractor.  In his many years of experience within the business world, from acclimating corporate America to social marketing trends to developing marketing/management strategies for small business.  In addition, he has led strategic planning and systems of implementation for nine organizations, both public and private, and worked extensively with small businesses. Visit his blog at www.professionalintern.com.

Image by Flickr user The Culinary Geek (Creative Commons)

 

Being Listed on Yelp Gives Small Businesses an Edge

December 23rd, 2011 ::

By Rieva Lesonsky

Is your small business on local review and ratings sites such as Yelp.com? If not, you could be missing out in a big way. In fact, a Harvard Business School professor recently did a study which showed that being on Yelp actually gave small independent businesses an advantage over larger, better-known chains.

In the study, reported on Harvard Business Review’s blog, Michael Luca reviewed records on all 3,582 restaurants in Seattle between 2003 and 2009. He found that when independent restaurants’ Yelp ratings rose, the restaurants’ sales also increased. The more good reviews the restaurant earned, the more effect reviews had on sales.

Luca says his data suggest that if every independent restaurant in Seattle was on Yelp, the result would be a shift in revenues with the average big chain restaurant seeing a 5 percent sales decline. In other words, by making potential customers more aware of independent restaurants, Yelp can attract attention to them and away from the bigger, more familiar chains.

“Although my research focused on restaurants, it’s likely that Yelp and other consumer-review sites are helping (or have the potential to help) independent businesses in a variety of industries, from retailers to tax preparers to tutors to dental practices,” Luca wrote, adding that he believes the most dramatic changes would occur in industries where consumers are excited about writing reviews and where traditional advertising is expensive.

I find this fascinating, especially since so many independent business owners are intimidated by Yelp. Yes, if your business is on Yelp, you could get some bad reviews, but Luca’s study suggests that the benefits of being on Yelp far outweigh the risks.

Sites like Yelp help consumers spread their knowledge of the products and services you offer and how they differ from the competition. If you’re not already listed on Yelp or other rating and review sites, take some time to learn how they work and get involved. It’s a simple step that could make all the difference in your business’s profile, image—and bank account.

Image by Flickr user Mike Licht (Creative Commons)

Sharpen and Polish Your Brand in 2012 #12SMBTips

December 21st, 2011 ::
This entry is part 7 of 12 in the series 12 Ways to Makeover Your Business in 2012

 

Jay Ehret, Dean of Marketing Know-How, The Marketing Spot (@jayehret)

 

What should your top marketing priority be in 2012? Distinguishing your brand. In a sea of businesses with the same offerings and services, a powerful brand will help cut through the clutter. Jay Ehret, the Dean of Marketing Know-How at The Marketing Spot, gives his tips for sharpening and polishing your brand in 2012.

 About Jay Ehret: Jay serves as Dean of Marketing Know-How at The Marketing Spot, a marketing education and resource center for entrepreneurs and small business owners. He celebrates the entrepreneurial spirit at The Marketing Spot and it is his mission to give power to local small business owners through knowledge of the great business equalizer: Marketing. For more from The Marketing Spot, check out the blog and learning resources.

Special Offer from Network Solutions: Ring in the New Year for your small business with a new domain name. This month only, purchase a domain name for $1.99, the lowest price of the year. This offer expires December 31. Visit this special offer site to redeem. Terms, conditions and limitations to this offer apply. Happy Holidays!

How to Make Your Email Marketing Effective in the Mobile Age

December 19th, 2011 ::

By Rieva Lesonsky

Email marketing is still one of the most effective tools for businesses of all sizes. But if you use email marketing for your small business, there’s something you should know: Today, more than one in five email marketing messages is opened on a mobile device such as a smartphone or tablet, reports a new study by digital marketing company Knotice, reported in Internet Retailer.

Knotice studied 6.5 million retail marketing emails for the first half of 2011 and found that 20.07 percent were opened on a mobile device—up substantially from 13.36 percent in the fourth quarter of 2010. With the holiday shopping season increasingly “going mobile,” I’m guessing this quarter’s numbers will be up substantially from just a few months ago. In addition to opening the emails, users clicked on links in 11 percent of them.

What are the most popular devices for opening emails? Of all emails Knotice studied, 12.78 percent were opened on an iPhone, 3.92 percent on an iPad, 3.15 percent on an Android device, 0.22 percent on the now-defunct HP webOS (formerly Palm), 0.05 percent on a device running one of the Windows mobile operating systems, 0.01 percent on a BlackBerry and 0.11 percent on “other.”

What does this mean to you? If you’re sending emails as part of your marketing, you need to assume your recipients will be viewing them on a mobile device at least some of the time. Depending on your audience—if they’re teens, young adults, early tech adopters or others who are more likely than average to rely on mobile devices, that percentage is likely to increase.

So you need to be optimizing your emails for mobile viewing if you want customers to engage with them and take action. While the first step to optimization is tailoring how an email looks on a smaller screen, Knotice’s report says it’s just as important to consider what users do next after clicking on the email’s links.

“Marketers need to be thoughtful about how the message is rendered, but more importantly, how the user can take action in the most convenient way possible,” Knotice’s report states, urging marketers to optimize not only the email, but also the “post-click experience.” That might mean clicking through to a mobile-optimized site; tapping on a phone number to call a customer service representative; or providing their email address to have a shopping cart, wish list, product information or follow-up reminder sent to them so they can complete the action at a more convenient time. Taking users to a Web page that is too cluttered, hard to view or has too many choices for the smaller screen can be worse than not engaging them at all.

Image by Flickr user Annie Mole (Creative Commons)

 

 

Are Your Customers Finding You Online? Quick Tips From the SEO Goddess #12SMBTips

December 16th, 2011 ::
This entry is part 6 of 12 in the series 12 Ways to Makeover Your Business in 2012

Jenn Mathews, SEO Goddess, President of Wappow, Inc. & Founder of Search and Social Marketing (@SEOGoddess)

 

So you have this great website and you’re active across social media, but you’ve just heard of this strange thing called SEO. Search Engine Optimization – it’s really important—but how can your improve search results to make sure your business remains at the forefront?

The SEO Goddess gives a few of her simple tips on how to optimize search by integrating all of your social web components.

About Jenn: Jenn is known as the SEO Goddess. She is President of Wappow!, a company focused on staying ahead of cutting edge technologies and the digital world we live in. Her passion is not only staying involved and up-to-date with the latest in search and social media marketing but to educate and help others as they enter into this ever-changing industry.

 

#12SMBTips

So You Built a Community on Facebook. How Do You Keep Them Interested? #12SMBTips

December 14th, 2011 ::
This entry is part 4 of 12 in the series 12 Ways to Makeover Your Business in 2012

 Beth Schillaci, CEO of VillageWorks and Author of Your Social Media Roadmap (@bethschillaci)

 

Friending remorse. Everybody jumped onto Facebook and friended people from high school, college, childhood, anywhere. They also did it with brands. Now their news streams are cluttered and they are starting to unfriend brands they just don’t find interesting.

How can you prevent your company from becoming the victim of friend remorse? Beth shares her tips on how to ensure your company doesn’t get cut from your customers’ Facebook accounts.

About Beth: Beth owns VillageWorks Communications where she helps companies listen, understand and engage in online conversations through social media and emerging technology. She is also author of Your Social Media Roadmap, written to help small businesses learn how to navigate their way through social media. For an insider’s view on marketing and social media, read more from Beth on her blog, Marketing Roadhouse.

Ring in the New Year for your small business with a new domain name.  This month only, purchase a domain name for $1.99, the lowest price of the year. This offer expires December 31st. Visit http://bit.ly/12SMBtips to redeem. Terms, conditions and limitations to this offer apply.