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Posts Tagged ‘small business success’


Despite Worries, Small Business Owners Are Optimistic, Citibank Survey Shows

April 14th, 2011 ::

By Maria Valdez Haubrich

Small business owners are facing a lot of challenges these days, but in spite of it all, they’re still optimistic, according to the results of a recent Citibank poll.

What are the biggest challenges on small business owners’ minds in 2011? Rising raw material prices (25 percent) and the increasing cost of health care (23 percent). What they’re not worried about is the impact of government policies: 40 percent expect policies to remain the same and 18 percent expect them to be more favorable in 2011.

What would be most helpful to their business this year? Respondents say reducing taxes (30 percent), lowering health-care costs (17 percent), and increasing credit availability (17 percent) would make the biggest difference.

The emphasis on finances makes sense, considering that the majority of respondents expect the costs of running their business to increase this year. According to the survey:

  • 83 percent expect utility costs to rise
  • 80 percent expect the cost of healthcare to increase
  • 80 percent expect the cost or raw materials to rise
  • 68 percent expect taxes to increase
  • 60 percent expect the cost of borrowing to increase

As a result of rising costs, 45 percent plan to raise their prices; however, 55 percent do not.

Small business owners in the survey have big plans for improving their businesses in 2011. To grow their businesses, they will work longer hours (59 percent), increase marketing (52 percent) or increase employee productivity (43 percent). More than half (52 percent) also plan to offer new products or services in the coming year, and 43 percent plan to expand into new markets.

Perhaps those energetic growth plans are the reason for the overall optimism of small business owners in the survey. The majority believe 2011 will be better than (44 percent) or the same (42 percent) as 2010; just 15 percent expect it to be worse. And the number of business owners who described current conditions as excellent or good rose to 33 percent in January, up from 24 percent in September and 23 percent in March 2010.

Image by Flickr user Mykl Roventine (Creative Commons)

Small Biz Resource Tips: 201GreatIdeas.com

March 15th, 2011 ::

201GreatIdeas.com

To celebrate the third edition of her bestselling business book 201 Great Ideas for Your Small Business, small business expert Jane Applegate has launched a new dedicated website–201GreatIdeas.com. The leading small business speaker for Bloomberg Television’s Idea Exchange speaker series and a columnist for the American Express OPEN Forum website, Applegate will share some of the ideas found in her book, plus new ideas she’ll learn as she travels around the country. Find out where you can meet Applegate in person in the calendar section, read her blog and then sign up for the free “Great Ideas” monthly newsletter.

Do You Have a Succession Plan for Your Business?

March 15th, 2011 ::

By Karen Axelton

The recent illness of Apple CEO Steve Jobs has sparked calls by stockholders in the company that Apple should publicly name a successor. As Jobs took his second leave of absence from the company to deal with health issues, the company’s stock dipped amid rumors and concerns.

You may not be Steve Jobs, but if you suddenly were unable to run your business, what would happen? Even if they are on a smaller level than a world-famous CEO, small business owners need to plan for succession.

Succession planning is of particular importance to a family business, but as the Jobs example shows, it matters to every business. Here are some factors to consider in creating a succession plan.

Key man insurance: If you or another key person with ownership in the business, such as a partner or longtime employee, should die, what would happen to his or her shares? Without key man insurance in place, the shares would most likely pass to the person’s survivors—which means you could suddenly find a spouse with no business experience having a major voice in company decisions.

To avoid this risk, purchase “key man” life insurance on all owners/partners who own substantial stock. In case of death, the insurance pays the business an amount sufficient to buy back the deceased’s shares. (Make sure that your stock agreements are written in such a way as to allow the business this right.)

Delegation: Death isn’t the only thing that can throw your business for a loop. What if a serious illness laid you low for a month or more? What if you had to recuperate from a heart attack or were in traction following a car accident? Every business owner should have a backup plan in which others at the business are trained to step into his or her shoes if need be.

Many entrepreneurs fight the idea of delegation because they think no one can do things as well as they can, they don’t like giving up control, or it seems faster in the short run to keep doing things yourself than to train someone else. If you’re out of the picture, however, this shortsighted approach can bring your business to its knees. Plan now for who can take over what tasks in an emergency.

Asset transfer: Succession planning doesn’t always involve an unhappy event, of course. Maybe you’re getting close to retirement and want to transition out of your business. There are several ways you can transfer assets and ownership of the company, including selling the company to your staff using an Employee Stock Ownership Program (ESOP), selling it to a third party, or selling your share to your partners who remain in the business (using a buy/sell agreement).

If you are getting ready to consider one of these  options, speak to your attorney and accountant to develop a plan for maximizing the value of the business. This will ensure that you get the best possible price for it to help fund your retirement.

Family matters: If you want the business ownership to pass to your spouse, children or other family members, start now on a plan to ease them into the business if they aren’t already working there. This way your family members will be prepared to deal with the issues that arise and the greater responsibility when you’re no longer involved in the business day-to-day.

Image by Flickr user Johan Hansson (Creative Commons)

Business Success Lessons From Failure

February 21st, 2011 ::

 

 

By Rieva Lesonsky

As small business owners, many of us fear failure. In the past few years, with the economy struggling, you may have come closer to failure than you ever have before. Perhaps you had to close a location, lay off employees or cut your own salary. The changes probably struck cold fear into your heart as you worried about the ultimate failure—losing your business.

It’s natural to fear failure—but for an entrepreneur, it’s not always smart. I’m not saying you should embrace failure or be cavalier about warning signs like slumping sales or dissatisfied customers. What I am saying is that being open and accepting to the possibility of failure can take your business to new heights of success.

If you fear failure, you’ll never take a risk—after all, risks can lead to failure, right? But if you never take risks, your business won’t grow. And in today’s marketplace, taking risks is essential to keeping your business vibrant and relevant.

So how do you get comfortable with failure? It starts on a personal level. Try something you’ve always wanted to do, but were too scared to try. It doesn’t have to be business-related—in fact, it’s better if it’s not. Maybe you want to try learning a language, playing a new sport or joining an organization that intimidates you.

Once you try the fearful activity and get comfortable with it, move on to your business. Start by encouraging new ideas—your own, your staff’s, your suppliers’. Test out some of the new ideas on a small scale, where failure won’t have big consequences. Gradually take them bigger.

Ask customers what they think of the experiments and use their real-time feedback to modify what you’re doing. An idea fails? No big deal. Explain to your customers, employees and others why the idea didn’t work and what you learned from it.

You see, learning is the key to creating success out of failure. Not all of your new ideas will pan out—and that’s OK, as long as you learn from the experience of failure. In fact, I’m pretty sure you learn more from mistakes than you would from always “getting it right.”

Learning from failure is par for the course in the high-tech world. Companies release products that aren’t perfect—they’re full of bugs, but the companies learn from the mistakes and the response and adjust the product. It’s also common for tech entrepreneurs to start multiple ventures. Some take off to become the next Google or Facebook, some fail spectacularly and some are just … average. Entrepreneurs who don’t get the results they want cut their losses and move on to something new, using the lessons of failure as growth opportunities.

So the next time an idea doesn’t work, sit down and assess the reasons why. Then figure out what you could change to make it work better—or whether it’s simply not worth pursuing. As you make more mistakes, and fine-tune your concepts, you’ll find you learn faster and eventually “fail your way to success.”

Image by Flickr user Steve Hodgson (Creative Commons)

The e200 Emerging Leaders Program Could Help Your Business Grow

February 11th, 2011 ::

By Rieva Lesonsky

small business successCould your business benefit from a specialized training course to help you achieve small business success? Are you in an underserved market (lower-income, urban, Native American reservation or other area hard hit by unemployment)? If so, the e200 Emerging Leaders program could be for you.

The SBA recently announced it is expanding the e200 program to eight additional cities (for a total of 27). In this seven-month training program, you’ll commit about 100 hours of classroom time and work with experienced mentors, attend workshops and network with peers, city leaders and those in the financial community.

The SBA reports that the e200 Emerging Leaders initiative has helped more than 600 promising small business owners nationwide since it launched in 2008. Despite the recent recession, more than half of the businesses that complete the e200 training have shown an increase in revenue of over $7 million. Nearly 60 percent have created new jobs in their communities. They also report having secured nearly $10 million in new financing for their businesses and have landed nearly 500 federal, state and local contracts, worth more than $112 million.

“Over the last few years e200 has been a catalyst for expanding opportunities for many promising small businesses in underserved communities – in particular those who have been most impacted by these tough economic times,” SBA Administrator Karen Mills said in announcing the program’s expansion. “Graduates of the program have increased their revenue, created jobs and helped drive local economic growth in their communities.”

The 2011 training session begins in April, and local SBA offices are recruiting small business owners now. For more information and to see if e200 is in a city near you, visit the SBA’s website.

Image by Flickr user ><))> (Creative Commons)

No Right Brain Left Behind Fosters Innovation

February 7th, 2011 ::

By Rieva Lesonsky

There’s a creativity crisis happening in U.S. schools—and that matters to small business because, if tomorrow’s graduates don’t know how to think creatively, our businesses will be left without an important source of innovation.

What can you do to help solve the problem? Stopp Inc., an international digital creative agency, is sponsoring a challenge called No Right Brain Left Behind (NRBLB) in collaboration with Social Media Week (February 7-11), the program’s goal is to address the creativity crisis in U.S. schools by tapping into the power of businesspeople in creative industries.

NRBLB challenges the creative industry to come up with ideas that will foster and nurture creativity in the school curriculum. “While the power of ideas and creativity is undisputed, the current school curriculum is all about standardized testing, deemphasizing the importance of right brain skills like creativity, inventiveness, empathy and other soft skills,” Stopp Inc. explained in announcing the challenge.

Teams from across the creative community are invited to participate in the five-day challenge, which begins today. Participants will be briefed today at Social Media Week in New York City, and can submit ideas online for the rest of the week. (You don’t have to attend Social Media Week to participate—you can find out more about the program online by viewing the NRBLB presentation, then sign up and submit ideas at the NRBLB site.

An expert panel will judge submissions and select three winning ideas that will be featured online, with the goal to implement the ideas as pilot programs in the 2012 school year.

“This collaboration will demonstrate the ability of our leading creative minds to develop innovative and thoughtful solutions where conventional thinking falls short,” notes Viktor Venson, Creative Director of Stopp LA and creator of the NRBLB initiative.  “It is not about creating more artists. It’s about giving teachers and students tools to efficiently and creatively approach today’s problems.”

Inspiring student creativity is not only a noble goal, it’s a key step in keeping U.S. businesses competitive in the world of global innovation. I hope you’ll check out the NRBLB program and participate!

Image by Flickr user Yepy Rustam (Creative Commons)

Small Biz Resource Tip: GiveMe5

February 4th, 2011 ::

 

GiveMe5.com

Being awarded a government contract can open the doors to many opportunities you never thought possible. And women-owned businesses are in hot demand. Five percent of all government contracts must be awarded to women-owned businesses (and there’s talk of increasing that percentage). A partnership between the nonpartisan group Women Impacting Public Policy (WIPP) and American Express OPEN, the Give Me 5 program is designed to educate women business owners on how to apply for and secure federal contracting opportunities. Through online workshops and live webinars, Give Me 5 guides business owners through the CCR registration process, tells them how to market to the federal government and informs them about special programs for various types of businesses.

Why (and How) You Should Report Your Results to Clients

February 4th, 2011 ::

Business meetingLast week, I attended a fabulous HubSpot webinar on reporting marketing results to your clients.  While the webinar was targeted at marketing firms, the lessons and tips I learned can easily be applied to any B2B service provider: sales consulting and support, public relations, IT, accounting and so on.

Here’s what I learned:

When you create reports on a regular basis that show the results you are delivering to your clients, you will do 5 things:

  1. Build trust
  2. Maintain, or hopefully, increase your retainers
  3. Quantitatively prove your worth
  4. Motivate your clients
  5. Create more opportunities for collaboration

The mechanics of good reporting (their term, and I think it’s a great one) is based on 4 elements: scheduling, materials, format and outputs.

Scheduling

You should schedule reporting on a regular basis; depending on what your service is, this could be weekly, bimonthly, monthly, or quarterly.  Add the frequency into your proposal and then your contract to prove you are serious about delivering results.

If you can, overlap your reports with other internal meetings, such as sales and marketing, operations, etc. so those departments that will be affected by your programs and projects will be fully informed of your activities—and vice versa.  It will also help make you part of the team.

Invite all stakeholders to your meeting, whether the meeting is conducted in person or via video conference call.  Personally, I would shy away from an audio-only conference call, as I think having the news delivered by a face and not a voice can have a bigger impact.

Materials

Send your presentation beforehand (a day before or the morning of) so those who are participating in the meeting will have a chance to digest the information, put together questions to ask, and be able to give you their undivided attention during your presentation.  Bring printouts to the meeting, and leave space for notes—a small detail, but a useful one, as you’ll read below.

Format

Before you begin your presentation, ask that all questions be held until you are done (you might even want to tell them how long the presentation is).  This will keep everyone’s attention focused on you and your report.  And—I loved this—tell them how to listen to you. Ask that they write down their reactions and questions on the copies of the report that you brought with you (and that you already handed out), and explain that you very well may answer their questions during the presentation.

Now you can begin your presentation.  Review the highlights of your report first, and then explain the challenges you encountered.

Outputs

Once you have listed the challenges, outline the next steps you would like to take to increase and/or improve results.  Ask for buy-ins/approval on any or all of the solutions so everyone will leave the meeting understanding what is expected.  Of course, leave time for questions and feedback.

If you are a B2B service provider, do you regularly meet with your clients to report on the results of your work?  If so, how has it helped grow your business (referrals, increased retainers, new projects)?

Image by Flickr user clesinski (Creative Commons)

Small Biz Resource Tip: SCORE

October 18th, 2010 ::

SCORE

With over 13,000 volunteers nationwide and offering one-on-one counseling either in person on online, SCORE, “Counselors to America’s Small Business,” is ready to help you start and grow your business—for free. Volunteer experts include both working and retired business owners and executives with expertise in all areas of entrepreneurship. SCORE is a nonprofit resource partner of the Small Business Administration (SBA) and has 350 chapters throughout the United States. Free workshops, webinars and mentor counseling have helped thousands of small businesses navigate their way to success—just having a live person to talk to can make all the difference.

Women in Business: Striking a Balance Between Entrepreneurship and Motherhood

May 19th, 2010 ::

If you’re lucky, every once in a while you meet someone who totally changes your life.  Staci LaRue is just one of those people.  As a holistic nutritionist and personal trainer who specializes in Pilates, Staci helps lots of people change by helping them live healthier, more balanced, and less stressed lives.  She changed mine in a big way after a consultation this past winter.  After 17½ years of being a vegetarian, I did a 180˚: I started eating meat and stopped eating soy and wheat (not as hard as I thought it would be!).  Because LaRue Wellness is such a niche business, and because Staci manages to balance the demands of running a new business with being a wife and mom to a toddler, I wanted to share her story with you.
 

 

Staci LaRue

Staci LaRue

As 2009 was coming to an end I realized that as much as I was enjoying motherhood, I also enjoyed my career as a fitness and nutrition professional.  My former office space only allowed me to hold nutrition appointments, and I really wanted to add the personal training component back to my client programs.  I needed to expand, and the only way it made sense financially was to do it on my own.  LaRue Wellness unofficially launched in January 2010, but thanks to Mother Nature’s snow generosity things didn’t really get going until February.  

I like being in control of my client relationships, scheduling, and having everything I want and need in my space to create the perfect atmosphere for wellness.  As great as being your own boss is, it also adds some extra pressure and schedule demands, even more so for a one woman operation like mine.  It is always a challenge to find time for client emails, accounting duties and maintenance, along with all the requirements of mommy hood.  It’s a hard balance but I wouldn’t have it any other way.  I love the challenge and being my own boss keeps me busy and I think makes me a better mom and role model.  

Spreading the Word

Thus far I have done a little social networking on Facebook, but the rest has been word of mouth. I have been blessed with some great clients who have helped me spread the word about my new business.

Growing and Changing

My goal is to maintain the balance of being a mom and wife while continuing to help my clients become and stay healthy.  In the immediate future, I would like do more corporate and group wellness programs.  So far I have only had one corporate client for a 5 week weight loss workshop, which was a success.  I have also hired an evening trainer who can utilize my facility while I am home being mom, which will help LaRue Wellness grow.

Advice for the New Business Owner

Set realistic goals, make time for your home/personal life, and don’t forget to pack a lunch!

As told to Monika Jansen via email