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Posts Tagged ‘social media’


Web.com Small Business Toolkit: Updience.com (Online Marketing Solution)

April 16th, 2013 ::

Updience.com

The best free marketing tool has always been word-of-mouth, and today, more and more innovative entrepreneurs are using social media to create new ways to spread the good word about your business. Updience.com is based on the notion that your happy customers are the best channel by which to find new customers—and a recommendation can spread your reach to all corners of the world. Simply choose the location of your customers (local, state by state or worldwide). Then choose your target market, whether consumer or business to business, by age, gender and/or marital status. Updience.com will then advise you on how many potential customers you can reach through their site—for free.

 

10 Online Marketing Mistakes That Are Damaging Your Reputation, Part 1

April 15th, 2013 ::
This entry is part 2 of 2 in the series 10 Online Marketing Mistakes

Damaged - ouch!The online reputation you have can make or break your brand. You can only physically be in one place at a time, but online, you are in several places at once and accessible 24/7. Your website, blog, downloadable content, social media accounts – they are always “on” and ready to make a good first impression – or are they?

Here are the first 5 (out of 10) common online marketing mistakes that, if you’re making them, are damaging your reputation:

1 – Not updating or maintaining your website

Because your website is your digital calling card, it is incredibly important to make a strong first impression. Keep your website fresh with new information – new projects, clients, testimonials, press mentions, maybe a Twitter feed.

Web design and development best practices and must-have elements have changed a lot in the past couple of years. If your website includes Flash or is more than a few years old, consider having it redesigned.

2 – Using auto-play video

If you have a video on your website that automatically plays as soon as someone lands on your site (or Web page), for the love of all that is good in the marketing world, please turn it off. It is annoying, and it definitely will not win you any friends.

3 – Neglecting your social presence

Once you start a blog and make your presence known on Facebook, Twitter, etc., don’t stop. The whole point of “going social” is to be social – to have conversations, answer questions, help solve problems, provide resources, and ultimately build a community. You can’t build something by taking frequent and extended vacations.

4 – Over-communicating

This can be interpreted in two ways: sharing too much, and sharing too often.

By sharing too much, I mean sharing personal information that is totally irrelevant and inappropriate or sharing professional information that is angry in nature (like complaining about a bad client).

By sharing too often, I mean posting company-focused news/updates on Facebook and Twitter more than once a day. I have noticed that a social media marketing professional whose brand I “like” on Facebook does this every day – she sends out at least 3 posts on Facebook back-to-back every evening. Hello, un-follow button!

5 – Over-automating social media

When Twitter was first adapted by the business community, it was popular to auto-send a Direct Message to new followers. Amazingly enough, people and brands still do that, even though the practice is highly frowned upon. Do you automate your phone calls to your spouse, mom, or kids? Of course not – you’re not a robot. Well, you shouldn’t do it to your social media followers either.

Do you see these mistakes being made? Which one bugs you the most – and why?

Image courtesy of timelineimages.com

What Can Content Marketing Do for You?

April 15th, 2013 ::

By Rieva Lesonsky

“Content marketing” is a hot business buzzword these days—and for good reason. The practice of creating online “content,” whether it’s articles and blog posts, social media posts or online videos, can bring a small business big results. If you’re skeptical about whether content marketing can really help you—and whether it’s worth your time—check out BusinessBolts’ Content Marketing Survey Report.

This study specifically focused on how small companies use content marketing and what the payoffs were. Here’s what they found.

It doesn’t have to take a ton of time. The average small business in the survey spent between one and five hours per week on content marketing.

It makes a huge difference. More than three-fourths of small business owners say content marketing improves their website traffic. Seventy-one percent say it boosts their position in search rankings, 70 percent say it improves awareness of their brand, and 59 percent say it increases their sales.

Have I sold you yet? If you’re ready to try content marketing, you should know that articles and blog posts were the most common type of content, used by 74 and 64 percent of small businesses respectively. This could include articles on your own website, on someone else’s website or on your social media accounts.

Less common, but also effective, were email newsletters and online videos. It’s important to note that the highest-earning businesses in the study were more likely to use these types of content marketing.

Content marketing isn’t always easy. It takes time to create good content. Here are some of my ideas for simplifying things:

  • Delegate to someone on staff. Not all business owners are great writers or have the time to write content. Put someone else in charge—you can still come up with ideas, or they can interview you or others on your staff to get fodder for content.
  • Consider outsourcing. It’s possible to find copywriters or bloggers who will create content for a reasonable price. This can be a smart move if you can afford it. Which brings me to my next point:
  • Don’t be stingy. The BusinessBolts study found the businesses that spent more time and more money on creating content, as well as on advertising and marketing in general, had higher incomes. Content marketing pays off.
  • Use podcasts or videos. These can be simple to create and since no writing is involved, they’re often faster. Again, interviewing someone on your team about a topic of interest is a natural for podcasts and videos. This also adds variety to your content and helps your site rank higher in search engines.

Image by Flickr user mkhmarketing (Creative Commons)

Content Marketing Is Marketers’ Top Focus for 2013

April 12th, 2013 ::

By Rieva Lesonsky

Content marketing is surpassing social media as the number-one marketing focus for businesses this year, a study by CopyPress reports. The Copypress 2013 State Of Content Marketing Study asked marketing decision-makers to pick one “leading focus” for their marketing efforts. In 2012, 18.9 percent of marketers named content marketing, ranking it behind both email and social media and tied with SEO. However, in the 2013 survey, the number of marketers who said content marketing was their leading focus climbed to 34.8 percent–making it the top priority for the greatest number of respondents, ahead of social media and email marketing. Social media is a focus for 24.7 percent of respondents, SEO for 14.6 percent and email marketing for 10.4 percent.

The survey also asked marketers which specific types of content had the best return on investment (ROI). Articles, video and white papers topped the list:

  • Featured articles – 62.2 percent
  • Videos – 51.9 percent
  • White papers – 45.6 percent
  • Photos – 37.8 percent
  • Interactive media – 36 percent
  • Sales copy – 29.7 percent
  • Infographics – 27.9 percent
  • Buyers’ guides – 21.6 percent

Here are some of the challenges marketers faced with regard to specific types of content:

Video – Although video was widely considered to have high ROI, most marketers also felt that this was among the most difficult types of content to create. When pressed more specifically, they seemed to feel that video was too expensive.

White papers and articles – Authorship was a main focus for these types of content. Two-thirds of respondents thought it was important for content to have a specific person’s authorship, as opposed to being generically “from” their business. In general, this means they felt it was important for white papers or articles to be bylined by high-profile people in the company and industry, whose prominence would help in search results. However, only 42 percent were willing to pay more for content authored by high-profile individuals.

What do these trends mean to your business?

  • While video can be expensive if you turn to outside sources to create it, it doesn’t have to be. Videos filmed with a basic video camera or even those filmed on a smartphone can be of adequate quality if the information conveyed is relevant, interesting and useful and the presentation is lively and professional.
  • You may not be able to afford to pay a well-known individual to write content for you, but by writing enough content yourself and promoting it on your website, blog and social media channels, you can eventually raise your own profile as an author. With changes to Google’s search algorithms making authorship more important in search results, this criterion will matter more in the future.

Image by Flickr user Richard_of_England (Creative Commons)

How to Take Advantage of the New LinkedIn Features

April 11th, 2013 ::

LinkedInOver the winter, LinkedIn updated their platform to make it more visual, interactive, and generally easier to use. Here are 7 new features that are a snap to work into your overall marketing and lead generation strategy:

Images and Videos

With the rise of visual content, LinkedIn joins Facebook and Twitter as the social networks look to leverage the high levels of engagement and shareability that photos bring to the table.

Profile photos are given greater prominence in your profile, so you haven’t added a photo yet, do it; otherwise users will encounter a big gray block when they view your profile. Not very engaging – or welcoming.

Because you can also add video, blogs, and presentations (LinkedIn owns SlideShare) throughout your profile, this is a great opportunity to pull in users and showcase your expertise in an engaging, accessible way.

Notes

LinkedIn has integrated a little customer relationship management capability with their new notes feature, which lets you add information to the profiles of your connections. It is a great way to keep track of where you met, who you introduced them to and vice versa, future opportunities to work together, etc.

Search

LinkedIn always had a Search feature, but now it’s better, especially if you have a free account. With a free account, you are only allowed 5 introductions (using Get Introduced) a month. Now, you are essentially open to unlimited introductions, because you can search your connections’ connections by keywords and then manually ask for an introduction rather than using Get Introduced.

Interactive Profiles

With the old LinkedIn, if you did a search, a list of names would appear. Now, their profile photos will also appear–a boon to those of us who remember faces better than names. If you scroll over the photo, a mini-profile pops up, saving you the time of clicking through to the profile to make sure you have the right person.

Activity

If you haven’t noticed, LinkedIn looks more like Facebook now – your activity on the network shows up in your connections’ news feed. The more you share on LinkedIn, the more visible and thus top-of-mind you’ll be.

Sharing Bookmarklet

One of their new features makes it easy to stay active on LinkedIn – the Sharing Bookmarklet. Drag it to your browser so you can easily share articles, videos, and other content you come across online.

Common Interests

I really like the new Common Interests feature, as it allows you to turn a “cold message” into a warm one. If you don’t have a mutual connection, you can check to see if you have overlapping groups, skills or interests, so that when you reach out, you can really personalize your message (which you should always do!).

Have you used any of these new features yet? What have you found most useful?

Image courtesy of mashable.com

How to Get Fans to Engage With Your Content on Facebook

April 10th, 2013 ::

By Rieva Lesonsky

For most small business owners, Facebook is a huge part of their content marketing strategy. But constant changes to Facebook’s newsfeed, timeline and algorithms mean it’s important to keep up-to-date with the best ways to engage fans and followers on Facebook.

ClickZ recently shared the results of research it conducted on the top 50 brands on Facebook.  One primary way companies interact with consumers on Facebook is by using social engagement apps to build engagement. But ClickZ found that many top brands were missing out on potential interactions because they weren’t using engagement apps to their fullest extent.

If you use apps on your business’s Facebook page, ClickZ suggests these 10 best practices for encouraging engagement, based on its research:

  1. Get the fans involved. Ask fans to create their own content and share it on your social media account. Content made by fans is seen as more authentic than that created by a business, which increases the chances it will get shared.
  2. Connect emotionally. Whether you are creating your own content or sharing others’, think about whether it reflects your brand on an emotional level and how it will connect with customers emotionally.
  3. Get them invested. Fans will care more about the outcome if you ask them to take action, whether it’s voting on the winners of a contest or contributing to a charity to reach a certain level of funds.
  4. Keep it fresh. Ideally, your social engagement apps will bring something new to your page every day, whether it’s a new contest, a new quiz or a new survey. This keeps consumers coming back.
  5. Encourage fans to share their own experiences and opinions. Sharing is key to content marketing success, and everyone wants to talk about themselves.
  6. Take advantage of current events that relate to your business. When you piggy-back on something that fans are already talking about, they’ll naturally want to share what you’re saying.
  7. Know what types of content are most likely to get shared. Funny, interesting or cute content works best.
  8. Promote. If you have a social app on your Facebook page, promote it with a mobile-friendly link so customers can access it wherever they are.
  9. Multiply results. If you have more than one Facebook page for different product lines or divisions of your business, put your social app on each page.
  10. Get partner businesses to promote the app, too. The more sponsors, partners or affiliates who promote your social app, the more attention it will attract.

Image by Flickr user Sean MacEntee (Creative Commons)

Editor’s Note: Network Solutions’ Facebook Boost can help your Facebook page get results.

What Are the Biggest Content Marketing Hurdles?

April 8th, 2013 ::

By Rieva Lesonsky

Consumers don’t trust most marketing methods, meaning content marketing has a better chance of winning their business, a Forrester Research study reported in MediaPost says. But businesses face lots of challenges in successfully implementing content marketing strategies.

First, let’s look at what kinds of marketing earn the least—and most—trust:

  • Text messaging ranked low, with just 9 percent of U.S. consumers saying they trust texts from companies.
  • Banner ads are trusted by only 10 percent.
  • 12 percent trust mobile apps.
  • 18 percent trust email marketing messages.

At the higher end of the trust scale, 46 percent of people say they trust consumer-written reviews of products; professional reviews are trusted by 55 percent; and recommendations from friends or family earn the trust of 70 percent.

Since so many marketing messages are earning limited trust, more and more brands are turning to branded content, which Forrester defines as “content developed or curated by a brand to provide added consumer value such as entertainment or education.” Branded content isn’t a paid ad, sponsorship or product placement. It isn’t designed to directly sell a product or service, but simply to build affinity with a brand.

What does your branded content marketing campaign need to be successful? Here are a few important points Forrester recommends:

  • Content must reflect your brand’s core values.
  • It must create value for the consumer so they’re inspired to share it with others.
  • When creating content, companies should focus on good storytelling and on creating content that is useful, inspiring and interesting.
  • In addition, that content must engage with consumers in the proper context. You would develop different content for your blog than for Facebook or Pinterest, for example.
  • Companies must measure results of their content marketing strategies on an ongoing basis.

Forrester recommends creating an editorial calendar to manage your content marketing strategy. While its study focused on major global brands, an editorial calendar can be smart way for even the smallest business to keep its content marketing strategy on track.

You can use an editorial calendar to plan what type of content will be needed when—such as for a new product launch, to tie in with a particular event such as the Super Bowl, or for a certain season—and what channels you will share it in. An Excel file is a simple way to create an editorial calendar.

Always leave room in your editorial calendar for spontaneity so that if a topical event sparks a lot of chatter and it’s relevant to your brand, you can create relevant content or comment on the event in an appropriate way.

Want to learn from the big brands? Forrester called out Cisco, the Cleveland Clinic, Red Bull, Chanel No. 5., Michelob Ultra, BMW, Schiff and Chipotle as brands that excel at content marketing. Try following them on social media to see what strategies they’re implementing and what your business could borrow from.

Image by Flickr user (Creative Commons)

The Online Marketing Project: How to Improve Your Online Presence One Step At A Time – Part 2

April 2nd, 2013 ::
This entry is part 1 of 4 in the series Online Marketing Project

When you think about online marketing, there are a lot of pieces to consider. To make your life easier, I have ripped a page from The Happiness Project and put together a one-step-at-a-time plan to improve your life.

In my first blog post, I covered Steps 1 – 3: updating your website, putting together a mobile site, and listening to what people are saying online.  Let’s move on to steps 4 – 6.

Step 4: Put Together an Editorial Calendar

After looking at Google Analytics and listening to what your target market says, you know what topics to cover as you create content. Stay organized by putting them in an editorial calendar:

  • List topics – Start by narrowing down the topics to the ones that are most relevant to your expertise. Then brainstorm – what areas can you cover for each topic?
  • Choose content platforms – Decide what pieces of content go where. Blog posts are great for how-to’s and advice, which can then be shortened into newsletter articles. Quick tips, offers, updates, photos, event announcements, and company news are perfect for social media.
  • Decide on timing – Finally, decide how often you want to publish content. Blog posts work best when you publish at least once a week, but it’s perfectly fine to publish your newsletter monthly. When it comes to social media, though, you must be active on it every day, so plan your schedule accordingly.

Step 5: Improve Social Media Engagement

Because social media is constantly evolving, I think improving social media engagement is an ongoing goal for all of us small business owners. Here are 3 basic things we should always be doing, no matter what social media platform we’re using.

  • Find your audience – Research social media networks beyond the biggies – Facebook, Twitter, YouTube, and Google+. Look at Tumblr, Pinterest, Instagram, Viddy, and others to see if your target market uses them.
  • Learn what to share where – Because each social network is used differently, the information you share on each should be different. For instance, you could keep social messaging on Facebook and Google+ and social alerts on Twitter.
  • Respond – The best way to increase engagement on social media is to throw out questions to your audience and respond to their comments and questions.

Step 6: Start a Blog

Because search engines reward sites that are regularly updated with fresh content, starting a blog makes a lot of sense if you want to increase traffic to your site and improve search rankings. A blog will also boost your thought leadership and position you as an expert in your field.

  • Set up a blog schedule – In the previous blog post in this series, you learned how to set up an editorial calendar; time to add your blog to it. While blogging every day is ideal, it is not always realistic. Aim to publish one blog post a week on the same day at the same time so people will come to expect it.
  • Choose your topics – In the first blog post in this series, you learned how to listen to your target market. Since you know what topics they care about most, sit down and write out a month or two of blog post ideas at once to make the writing process go faster.
  • Make your content actionable – The most useful and shareable blog posts are the ones that teach your audience how to do something. Focus on making all of – or most of – your blog posts actionable.
  • Write clearly – No matter how much you know, focus on writing in a straightforward style that is easy to read and understand. Keep your content as concise as possible, and don’t repeat yourself.
  • Back up what you say – When possible, use examples, stories, and statistics to back up the point you are making.

Coming up next in Part 3, we’ll look at visual content, newsletters, ebooks, and SlideShare presentations. Since most of this post was on content marketing, what’s your biggest challenge when creating content?

Image by Flickr user kewl (Creative Commons)

Web.com Small Business Toolkit: Taptu (RSS Reader)

March 29th, 2013 ::

Taptu

If you’re grieving over the loss of Google Reader, you can be happy to know there are plenty of other options to help you organize and get your RSS subscriptions. With Taptu you get a visual dashboard to browse your feeds and you can also add your Facebook, LinkedIn and Twitter feeds so everything is in one place. Available for desktop, tablets and smartphones, Taptu also lets you customize the look of your feeds so you can see what’s important to you on the top of your page and push what you’ll “get to at some point” towards the bottom. You can build your own stream or enter a keyword and see what options pop up.

Are You Making the Wrong Offers on Social Media?

March 28th, 2013 ::

By Karen Axelton

If you’re trying to grab fans and followers on social media just by offering discounts, deals and special offers, you might be making the wrong move, according to a study by mobile video advertising firm Rhythm NewMedia.

The study, which looked at how customers engaging with brands on mobile social media platforms, found that discounts and deals (although important) aren’t the only or even the biggest factor in whether customers like or follow companies. What mattered more was simply showing loyalty to the companies.

Rhythm found that while 51.9 percent of mobile social media users follow brands on Twitter to get discounts, 60.7 percent do so because they want to support the companies and show their loyalty. Similarly, 55.9 percent like brands on Facebook in order to get deals or discounts, 57.6 percent do so to show support for and loyalty to the businesses.

The study reports that customers are engaging with businesses on mobile social media in increasing numbers. Some 74 percent use Facebook on their mobile devices several times per day, and 68 percent engage with brands on Facebook on their mobile devices. A slightly smaller figure (63 percent) use Twitter on mobile devices multiple times per day, and 56 percent say they engage with businesses or brands via Twitter.

Brands are engaging, too, with about one-quarter (24 percent) of marketers in the study reporting that they have mobile social media campaigns. That’s an increase of more than 400 percent from a year before the study was conducted in late 2012.

Try these three tips to improve your engagement on mobile devices:

  1. As you create your social media campaigns, think about how they will play out on mobile devices. That means keeping posts short and sweet, using images that display well on mobile devices, and thinking about the kinds of content users will want to see on the go.
  2. If you use mobile advertising, consider putting social media buttons within the ad so that users can easily share, tweet or like it. The study reports that social media buttons in ads increased using engagement by 36 percent.
  3. If your current social media campaigns are focused on discounts and deals, expand what you do to appeal to loyal customers. Consider spotlighting customers, encouraging them to share photos or make comments, or asking questions so users will feel like they’re part of your brand.

Image by Flickr user Beverly & Pack (Creative Commons)