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Posts Tagged ‘Startups’


Small Biz Resource Tip: IdeaOffer

June 28th, 2011 ::

IdeaOffer

Have a business idea and want some feedback? Jumping on the trend of crowdsourcing, IdeaOffer is an open call for small companies or startups with big ideas who want help making their idea a reality by throwing the idea out there to get feedback—both good and bad. Create a free account, set up a prize amount you’re offering for the help, and then see what the world has to say about your new product or service idea. You can ask the entire community, or set up a specific community of your family and friends. You can also embed the IdeaOffer project on your own website.

8 Cool New Social Startups

June 13th, 2011 ::

If there’s any doubt that social media is just a trend, the startups that are sprouting around the country are quickly squashing that idea.  We’ve been writing about a lot of cool social startups over at Tech Cocktail this spring.  Here are 8 of my favorites:

1. Trendrr

Whether or not you are in marketing, you know that keeping up with social media in real-time is an extraordinary, time-consuming challenge.  NYC-based Trendrr is a business intelligence platform that helps you listen, measure and respond to the conversation about your brand, media property, service or product as it’s happening.   Sign up for a free 14-day trial to see how it works, or check out their managed services, which include a social media audit, reporting services, API access, information graphics and data visualization.

2. Hail to the Mayor App

Another NYC-based startup, Ludicast, which develops Web-based tools and apps, recently introduced a Foursquare app called Hail To The Mayor.  You can use it to add your “anthem” to the jukebox of a bar when you check in.

3. StagePresence

Nuvixa, a Champaign, Illinois-based startup, has a really cool product called StagePresence that embeds video of you right into an online presentation. The result is a much more engaging visual communication tool that allows your body language and enthusiasm to add dynamism to your on-line presentation. It can be used for sales presentations, lectures, seminars, webinars, webcasts or video conferences.  You can download StagePresence to try it out.

4. Weave the People

Weave the People also wants to make online communications more interesting, though their product was designed to increase the productivity of meetings, connect people, and provide an engaging way to view all of the attendees in a conference room.  Weaves can also help conference organizers enhance delegates’ experience, increase sales, create a sponsorship opportunity, and provide a better networking experience.

5. Flimp Media

Boston-based Flimp Media has developed technology that allows companies to create interactive video brochures, thus making it possible to take the deep connection and engagement of video and convert it to sales leads.  Flimp generates 4-7 times higher response rates compared to email marketing or static brochures, and viewer engagement is 1.3 minutes, 10 times higher than print, web pages, or email marketing.

6. Social Guide

Brooklyn-based SocialGuide wants to do two things: make TV-viewing a more social experience and help you find programs to watch when you are channel surfing and coming up empty.  Their first real-time social programming guide tells you what the most popular programs are based on what people are watching and discussing.

7. SweetBaby

New parents, this one’s for you.  Turn piles (or files) of photos of your child (or children) into an interactive, portable, and creative baby book with Sweet Baby, an iPad app you can download from the iTunes story today!

8. Addieu

Addieu is a new iPhone app that offers a quick and simple way to connect with everyone you meet on multiple social networks, including Facebook, Twitter and Foursquare, as you meet them.

Image by Flickr user Melissa Sanders (Creative Commons)

Small Biz Resource Tip: The Company Corporation

November 3rd, 2010 ::

Incorporate.com

S Corporation, LLC, partnership or something else altogether? How you structure your business not only affects your taxes, it also protects your personal financial and legal assets. Once you choose a legal structure, changing that structure is not a simple feat–so do your research beforehand and learn all you can. The Company Corporation website contains pages and pages of helpful information to help you decide on the right structure for you. The site also contains personalized information by industry. Then, once you’ve decided which route to go, you can incorporate or register your LLC right online. The Company Corporation is a one-stop shop where you can also purchase the appropriate business licenses and permits for your business, along with registering your business name and more.

DISCLAIMER: The information posted in this blog is provided for informational purposes. Legal information is not the same as legal advice — the application of law to an individual’s specific circumstances. The information presented here is not to be construed as legal or tax advice. Network Solutions recommends that you consult an attorney or tax consultant if you want professional assurance that the information posted, and your interpretation of it, is appropriate to your particular business.

Three Key Things to Start Your Business on the Right Track

January 8th, 2010 ::

This month our theme across our blogs is “Planning/Starting Your Business”. To kick that off here on Grow Smart Business, we have a guest contributor, Richard Greenberg of “State of the Startup” to give some great advice on starting up.

bla07031So you’ve decided to start a new business? Congratulations! Let’s be sure you start on the right track in your endeavor.

First, we will assume you already have your idea, you product, service or profession. And moreover, let’s assume you already have sufficient capital (money) to create your business, and last long enough to pay your personal iving expenses and the costs to run your business until profitable. If you are single, this can be tough, if you have no other source of income. If you are married, and your spouse or significant other has a steady job, this usually makes things much easier and less stressful.

Where do we go from here? Well, having just your idea or product does not make a business. You need to consider these 3 key things:

1. Company Name: There are several local, state and federal agencies where you should check to see if the desired name for you business is already in use. The County Clerk-Recorder, the Secretary of State, the Federal TradeMark office, are most important. Looking on Google, and checking domain URL availability is not an official, legal check of business name use. If you are simply using your own name, such as in freelancing, then searching name availability isn’t typically necessary.

2. Type of Business Structure: From the simplest Sole Proprietorship, to the more complex Corporation or LLC, any business needs to be officially established, founded and registered with the local or state government. Just saying you have a new startup company holds no clout legally nor financially unless your venture can show verifiable existence through some government department as proof. Yes, this includes paying filing fees, though they are often modest. In some areas, $25 gets your business registered, and in others, it may cost $200 to $300.

3. Address: For the registration of your enterprise, no matter how small, you need a physical address to indicate to the government. You don’t need a huge live/work loft or high-rise office. Even just a co-working space at one of many shared office spaces around the country would be sufficient, as long as they allow you to receive mail there.

Once you have these 3 items completed, which can take a week to ten days in most cases, you’re solidly on your way. Other items which would then need to be attended to typically are:

  • Obtain a Federal Tax ID
  • Open a Bank Account
  • If hiring employees, open the state and federal employer ID/Withholding Accounts and Unemployment Insurance
  • If selling merchandise, obtain a State Sales Tax/Reseller permit

Remember, not all ventures start out complex and costly. The simplest and least expensive scenario is the Sole Proprietorship, where you yourself run all aspects of the business and perform all work personally. Then, as your product or service needs grow, change the business structure, move into bigger headquarters, hire employees and then the sky’s the limit!

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rgreenbergRichard Greenberg is a startup advisor in San Francisco CA, founder of SeedPort and www.StateofTheStartup.com , and has over 20 years experience of business formation, management and speaking.

His specialty is working with California-based companies, Corporate, LLC and Nonprofit startups. Prior to SeedPort Inc, Greenberg was founder and CEO of CaliforniaCompany.com, a startup service provider which operated between 1999 and 2006. He is on twitter at @RGreenberg

Eight Things To Keep In Mind For Your Websites Search Engine Optimization

November 19th, 2009 ::

If content is King then your Search Engine Optimization efforts are your King’s Herald. The guy who is out there, once people are listening, giving out the valuable information about your King. But instead of the shiny horn and scroll of lineage, the Search Engine Optimization Herald uses text and links to allow the web crawlers, the cute name for the automated programs that source out websites and index their content in their lists.

Let me be clear, this isn’t the silver bullet that will push your website to the top page ranking. There are a lot of variables that get that there and with multiple search engines there’s more detail than can be fit in this list of eight things.

What we’re going to go over today are just a few things that will help helps search engines, like Google, be able to better index your site.

1. Title each page with your business name and section title. – Search engines use your title as the top link so it only makes sense you would have your companies name here. Don’t get too wordy and try to fill this space with extra words to try to help. You have between 60 to 70 characters (that’s letters, spaces, and symbols) so use that space wisely.

2. Use keywords on your pages that relate to that pages content. – This is where you leverage your key points in your content to, initially, draw attention to your content. You also want to take this time to also include words and two word phrases revolving around your industry and target markets.

3. Give each page a description based on the pages content. Ok, we’ve gone over the title and keywords, but the description is on more part of the sight that most people don’t keep in mind as they are looking at a search engine. By definition, this is the text that the search engines will display below the link to tell you a little about the site you are looking to find. By describing the content on that page, and a little about your company. Just like the title of your site, depending on the search engine you choose, you have roughly between 156 to 250 characters (letters, spaces, and symbols) to relay the information you want. This isn’t the place you want to get cute and fill it in with words that will boost your site. Your keywords are for that.

4. Name every image…photos and buttons. - This helps for more than search engines. This will help the disabled review your site. By namin>g the alt attribute, commonly referred to as the “alt tag”, you are giving a corresponding text title for every non-text element on your site. If this isn’t making sense, find your local web designer and they’ll go on for hours explaining it. Or you can just shoot me a message.

5.Give your site…a map- Site maps are great, because they help you organize your site as you go through the creation process, but they also provide a page of reference links for the search engines to review your site. The site map will also give viewers a place they can go where there a clean, and clear, direction to the content on your site without all the bells and whistles.

6.Breadcrumbs aren’t just for the birds. - Breadcrumb Navigation is often seen just below the header, and navigation (if it is horizontal), and just above the title of the content. It is a great way for visitors to see the path that took them to this page, but this also provides additional links, just like your site map, for the search engine web crawlers to use when indexing your site. Breadcrumb Navigation will often look like this:

Home > Main Content > Sub Content

7.Leverage free analytics tools. – There are paid analytics tools, but just if you are starting out there are tools like Google Analytics available to you simply for the time of setting up a Gmail account. This will help you determine where people are going on your site and what keywords are working for your site.

8.Remember your King. – The content of your site (the text, the links you create, and even images) help your search engine optimization as well. You may be able to get away with just a title, keywords, a description, and a single image, but you’ll get so much further making sure all of the things we talked about above are in line with the content on your website.

These are just a few efforts that you can implement early on, or even in your current website if you haven’t yet, to help make your site more appealing to web crawlers. Remember, this isn’t the silver bullet to the top page rankings, but it will help.

You can also reach me on Twitter by following me @wickedjava, or on Facebook at facebook.com/mcdougherty.

As all ways, if you have been reading, thank you and stay wicked.

Eight things to keep in mind on during your project

October 8th, 2009 ::

It’s time for another excited edition of “Mike Dougherty’s Eight Things”. In other posts in this series, I’ve gone over things to have figured out before you meet your designer, things to help you choose your next marketing piece, and things to think about before you start your logo. I’ll get back to other things about different pieces, like websites and such, but for now we’re going to talk about things to keep in mind during the project.

A project is much more than just figuring out what you want and hiring a designer. You have a place, and a job to do, in the project as well. Without any further ado, here are eight things to keep in mind during your project.

  1. Home Runs aren’t common. As a designer, there are reasons we do comps (mock-ups of the possible project design) and ask a lot of questions. It happens, but very rarely, that a designer will nail the exact nuances of a project on the first try. The main reason for that is we, designers, are not mind readers. We’re more like detectives trying to figure out what the final image will be by asking you for your input. We’re more like archeologists of imagination. We keep working till we find that magical, mysterious beast that is your project.
  2. The Milestones of your project. There are steps, in any project, that deliverables and notes are required. Make sure you, and your team if you have one, are keeping on schedule so that when it’s time for your approval, or notes, the window of time for response doesn’t turn into a gaping hole.
  3. Your approval process. It is critical for you to be fully, mentally and physically, present for the approval process. If you sign off on a design know now that you have just completed that portion of the project. Going back to make changes, because you didn’t invest the full amount of time you needed to make it right…is going to cost you time and money. Before you put your pen to paper to approve…see #8 of this list.
  4. That your scope isn’t being “creeped”. You, and your designer, agreed to a list of certain items, and tasks, that would make up this project. Adding things, after the project has been agreed upon and started, will cost you time and money as well. Rather than go on about it here, read my previous post “It’s called a SCOPE of work, you CREEP” here on GrowSmartBusiness.
  5. Your friends won’t live your choices.  I’ve seen, time and time again, people take the comps, the designer gave them to approve, to their friends for feedback. Bottom line, you have to live with this design…not your friends. Very rarely will your friends be brutally honest with you. More often than not they will not want to hurt your feelings. A better source of feedback is your current, or prospective, clients. If you are unsure yourself it might mean that you aren’t happy with the design and can’t articulate why…which is ok, but work with your designer to see what you can do to get you to #8.
  6. The designers’ time is just as valuable as yours. When it comes time to meet with your designer, for the first time or on Milestone steps, make sure you dedicate that time to your designer. They cleared their schedule for you, and your project, the least you could do is do the same. Let the phone go to voicemail or someone else get it. The emails will be there after the meeting to be addressed. And for, Pete’s sake, do not try to close a sale while your designer is present. Yes, all of these things have happened in my presence and I’ve actually had to say, “If this project, and my time, is not important to you…then maybe we should put this on hold”.
  7. If you want to add more…it’s a new project. I know you love your designer and you two have become friends. Or you think you’re designer is such cool frood who knows where his towel is (if you get that reference award yourself 20 geek points…I’m keeping track), but anything beyond what was agreed upon, I hate to say this, is a new project and will add time and money (gee…do I sense a theme) to your project. Take a minute, if you haven’t already, and review the eight things to help you choose your next marketing piece. These could help ensure that you, and your designer, successfully get you to #8.
  8. You have to be happy with the results. This process takes time, but at the end of the day you, the client, ultimately have to be happy with the results. It’s partially your job to make sure you are. You need to be so excited about your marketing piece that you want to tell it to the mountains. If you aren’t, keep working with your designer to get there…as long as it is within the agreed scope of the project of course.I, personally, don’t believe in the “these are your only three choices to pick from” game that some designers play. I know that’s going to make me very unpopular, but ultimately we’re providing a service. IF your designer wants to keep you in a “only three choices” box that only allows you so much room…get a new designer, but know that you have to respect #6 to get to #8.

I want to know if there’s anything you think I’ve missed. Who knows, you could inspire another “Eight Things” list, which you would be credited for.

You can always reach me on Twitter by sending a message to @wickedjava, or on Facebook at facebook.com/mcdougherty.

As always dear reader, thank you for reading and stay wicked.

Book Review: Why does Tee Morris’ book have me “All A Twitter”?

October 6th, 2009 ::

I constantly source out material for post ideas or unique ways marketing/social media are being brought to the masses. My main source for this is books. I will admit for a tech guy, I like my resource material a little on the old school side, but these are the things I like to read when I disconnect from the laptop.

Lately there seems to be a flood of books about using the tools of social media, such as Facebook, Twitter, and the rest. Some books feel like they are trying to talk to everyone, new users to the experienced, and have left me feeling like I have been missed. I often feel like there are questions that I still had at the beginning that were never answered. There are things, as a moderately experienced user, that I wished wouldn’t have been glossed over or should have been included.

“All A Twitter” by Tee Morris, in my opinion, and mind you that’s worth a lot to me, has hit the mark for all possible users of Twitter. The main reason for this, and he explains this himself in the beginning of the book, is that he, like you and I, is a user of the technology he’s writing about. Not to say other authors on this tool aren’t, but “All A Twitter” doesn’t come across as an instruction manual. “All A Twitter” feels like is a conversation with a friend who has scouted out the terrain way ahead of you and has come back to tell you all about it.

One of the impressive aspects about the entire experience of reading this book is that it did not end when I hit the last page. Tees has built into the book actions to take what you’ve learned, such an experience with hashtags, and apply what you’re learning as you read. This, to me, is something that can break down the fears that a new user would experience and get them to roll up their sleeves to start tweeting. I even find myself going back and searching out those steps I took and seeing how others experienced them.

Tee covers everything that you could imagine from a book on Twitter and, as Tee himself writes, “follows a logical progression with Twitter”. From setting up your account, which mobile phones handle Twitter best, to proper etiquette, Tee covers everything you would need to get the most out of the online tool. The book even has ways to expand the information, such as the “A Little Birdie Told Me…” which are tips on the in’s and out’s of the tool or the “Fail Whale Says…” tips which are there to help prevent you from falling into traps that could derail your enjoyment, and success, with Twitter.

Now, I haven’t written a review on marketing/social media books on GrowSmartBusiness before, but after reading Tee Morris’ book “All A Twitter” that has changed. Once month I will source out a book, new or established, and give you my thoughts on it. At the very least, these books could help expand your idea bank of marketing tips or ideas. To me, the best education in the world is one that comes from more than one teacher.

This book was good enough, for me, to follow the advice offered in the forward, written by Chris Brogan, which was to “give it to someone else”. I’m not going to go giving away multiple copies, not just yet anyway, but what I will do is send the first person who comments here a free copy of the book. And this has to be a relevant comment about either the book or this post. You can’t just put up “First” or some variation of “Give me my free book”. I mean I have standards…well, some what, but the comment has to be relevant at the very least.

To make this easier, your comment needs to be twenty words on if you have read “All A Twitter”, or why you would like to, and provide a valid email that I can contact you with to get the address to send it to. I would love to hear your thoughts in a comment below regardless of who is first.

You can also reach me on Twitter by following me @wickedjava, or on Facebook at facebook.com/mcdougherty.

As all ways, if you have been reading, thank you and stay wicked.

It’s Customer Experience…Not Just Customer Service

October 1st, 2009 ::

My posts here generally circle around marketing, design, and social media, but today I am going to go off the beaten path. I am going to talk about something that creates its own marketing whether you plan for it or not. That, my dear readers, is customer service. There is an old marketing rule that I am fond of that relates perfectly to customer service as a marketing to help you understand what I mean. I am going to paraphrase, but “give one person a good experience and they will tell one person, but give one person a bad experience and they will tell ten people.”

My wife will tell you, if you ever get the chance to meet her, that I am a stickler for customer service. It might embarrass her when I’m more than vocal about it when it’s bad, but it is a major pet peeve of mine.

Customer service has been severely abused and taken for granted. It’s been seen from everything as yet another opportunity for a sale to the last reason anyone in the company should pick up the phone. I’ve sat in more than enough consulting meetings where they are worried about customer retention or new customer acquisition, but at no point is customer service ever brought up. It’s as if the reaction to customer service, for some companies, is “Give them a link to the FAQ and if that doesn’t work…let them send an email.” If you’re wondering, I heard that in a meeting that I eventually walked out of when it was obvious the client did not get it.

To be fair, and honest, I have been guilty of it. Looking back, it is a driving force now as to why I’m crystal clear about details of an agreement. It’s also the reason I get so frustrated when I see other companies do it. I want to jump over the counter and scream “Do you know how much money, and reputation, you are costing your company by giving me bad service? Trust me…I know!”

Customer service is one of the interactions with a client/customer that could sway a negative customer to a loyal one or kill any future interactions your company may have with them …and it’s swept aside in planning meetings for “more profitable solutions”.

Think about this, you plan for how to guide a prospective, or current, client/customer to your website, take an action, or make a call, through marketing pieces. You plan on what your messaging will be to gain their attention. You plan on how to make sure every dollar you spend has a great return on the investment. You plan for all the bells and whistles, but do you plan on how to service your customers beyond that step?

I hear the cries now…but Mike, how can we plan for this?

It’s simple, really. Do you plan on what your sales people or receptionist will say if they get a call? Or how many steps a customer will have to go through when trying to address an issue? Do your people know the right person to send customers to?

Decide, here and now, that the people who have invested their time and money into your company/product are just as valuable now as they were when they first gave you their business. Once you make that decision, make sure each person on your team feels the same way, because one weak link in the armor could cause the whole image of your company to be seen negatively by your potential/current customer.

In my previous post “Just take the black eye with a smile”, here on GrowSmartBusiness, I talked about what you can do when you get negative reactions to your business in social media, but good customer service will help those black eyes be fewer and fewer. Customer service isn’t the silver bullet solution, but more like an extra effort to help your marketing strategies be bullet proof.

I would love to hear your customer service experiences, good and bad, here in the comments. You never know, you could be helping someone else see ideas that they could improve or adopt.

You can always reach me on Twitter by sending a message to @wickedjava, or on Facebook at facebook.com/mcdougherty.

As always, thank you for reading, dear reader, and stay wicked.

Great Resources for Funding Your Business

September 9th, 2009 ::

You probably have figured out by now that I am resource and tip junkie. If there is anything that will help me run my business better and learn from others so I don’t make the same mistake, I am all in.

I recently came across this web site from Microsoft as part of the “Startup Zone“. This section of the site is an amazing list of blog posts, links to templates and great articles on raising capital. This is not limited to the venture capital side of fund raising but covers raising capital from banks, angels and government. It also includes great stuff on writing your business plan, building a financial model and doing your pitch.

You can find it at http://www.microsoftstartupzone.com/Resources/Pages/Get_Funding.aspx and I would take a few hours and dive into this stuff. You will learn a ton.

Social Media: 10 Tips on Jumping In Feet-First Without Drowning

August 11th, 2009 ::

This post comes from one of our Grow Smart Business Expert Network members Michelle Riggen Ransom. She is Communications Director of BatchBlue Software.

There are a lot of resources out there explaining how to use social media for small businesses. Heck, we’ve even published an in-depth paper about it! But sometimes it’s nice to hear directly from someone who’s out there trying all this stuff to see what’s really worked for them.

How we do it

BatchBlue Software is a small company that makes BatchBook, a social CRM software for small businesses. Because we’re a growing company, we don’t have much of an advertising or marketing budget. Social media’s appeal for us has been that it is inexpensive (usually free except for time) and allows you to grow your network quickly. And once you get the hang of it, it’s actually pretty fun.

We’ve been in business for about three years and have enjoyed some great press, made some amazing connections and grown our business primarily by using social media.

Here’s what’s worked for us in helping our business get started with social media:

  1. Start a Twitter account. You’ll hear this from anyone and everyone talking about social media. That’s because it really is the best tool of them all for connecting with people, finding new contacts, even providing customer service. There are many, many posts out there about how to get started with Twitter for business. Here are just a few.
  2. Listen. Familiarize yourself with the main social media channels out there such as Facebook and LinkedIn. Ask your customers which ones they are using on a regular basis. For more options, check out BatchBlue’s Blue Paper or Mashable, a blog focused on Web 2.0 and social media news. Create accounts in a couple of social networks and just observe how people are interacting. You’ll learn a lot this way.
  3. See what your competitors are doing. Go to Twitter, Facebook, LinkedIn and have a look at your competitors are doing in these spaces. If they’re not there, think about if it makes sense for you to be there (is the network you want to reach in that particular space? Maybe not.) If they are not there yet, this could be a tremendous opportunity for you and your business to be the first ones in your industry using some of these tools.
  4. Be nice. The real fun begins once you start participating. Social media is very much about helping others succeed, not just going after your own personal success. Karma goes a very long way online – if you help someone in some way (by providing a resource, a link, an answer to a question), they’ll both remember you and view you as an asset to their network.
  5. Share. Whatever your industry, you have knowledge that other people don’t. Run a fireplace supply store? Blog about when people should get their chimneys swept. Own a pet grooming business? Tweet some quick tips about clipping kitty nails (hint: there’s a lot of pet lovers on Twitter!). Social media is about communication: the more you share what you know, the more you’ll get interest in your company and the product or service you are providing.
  6. ABC (Always Be Communicating) The sales industry has the term “Always Be Closing.” Well, you should be doing that, too, but with regard to social media, the more information you put out there, the better (as long as it is relevant, interesting and not spammy!) At BatchBlue, we use our blog to talk about what’s going on behind the scenes with BatchBook, we use our Twitter account to communicate if our site has any downtime and talk about upcoming events, we share photos of staff events and conferences using Flickr. People want to do business with companies they feel they know; it was true 100 years ago and it is true today even though the rules and the tools have changed. Be open and honest about who you are as a company and that will earn you customer loyalty that no advertising dollar will ever buy.
  7. Don’t be creepy. There are a lot of great ways to use social media, but there are a lot of inappropriate ways as well. We call these people “Sleestacks”; folks who use social media to spam people, spy on people or in other nefarious ways. I wrote a post about Sleestacks here; read it so you know what to watch out for and how not to become one.
  8. Try new things. Something that has been very successful for us is starting the SBBuzz Twitter chat, where we host a weekly, two-hour chat session on Twitter for small business folks looking to connect with others. Our company president Pamela O’Hara and I started this just about a year ago at the Small Business Technology Conference in New York City and we now have over 9,000 followers on the sbbuzz Twitter account. We had never done this before, and, in fact, we’re still learning the technology ourselves, but we saw a need for this type of discussion and we’re excited to jump in and try and fill it. If new for you is simply joining Twitter or opening a YouTube account and putting up some product demos, try that. As I always tell my mom (who’s a small business owner herself) “You can’t break the Internet just by trying something out!”
  9. Manage your time. This is one I’m, admittedly, still learning. Social media can be very addictive and thus very time-consuming. The always helpful Chris Brogan, president of New Marketing Labs and a prolific writer on the topic of social media, recently wrote a great piece as part of a recent newsletter about how he manages his daily workflow when much of it involves being active various social media channels. I’m working on adopting some of his strategies to make my work day more efficient and productive.
  10. Go to social media-related events. You’ll find that you start making real connections with certain people online due to shared interests, sense of humor, etc. If you have a chance to meet with folks “IRL” (in real life!) at conferences or meet-ups, definitely do so; it will strengthen these connections and turn virtual friends into real ones. Eventbrite is a good place to find events that you may be interested in attending. You can search by industry, topic or location or even create an event of your own.

I hope you find these tips helpful. BatchBlue will be blogging here on the topics of social media for small business and managing your contact network on a regular basis, so please let me know in the comments if there are specific things you’d like to read more about. Thanks for reading!

ABOUT THIS GROW SMART BUSINESS CONTRIBUTOR:

As overseer of all things editorial and champion of the overall user experience, Michelle works as Communications Director for BatchBlue Software and ensures that the products meet BatchBlue customers’ needs. Prior to joining BatchBlue Software, her work as a consultant for web communications helped clients connect to their employees and customers using innovative technologies such as virtual user groups, intranets, and rich media.

Michelle honed her on-line customer advocacy skills at Amazon.com, where she worked as a project manager in the Customer Service department. After four years at Amazon, she joined Washington Mutual’s Corporate Communications department developing and managing web-based communications projects.

Michelle holds a Master’s degree in creative writing from the University of Washington and a degree in communications from Boston University. Originally from Cape Cod, she enjoys exploring the beach with her four-year old son and collecting children’s book illustrations. Descended from a long line of birders, she’s destined to become a crazy bird lady. For now, she’s named her new daughter after a songbird that heralds the arrival of spring.