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Posts Tagged ‘storytelling’


6 Ways to Build Your Company’s Brand

January 10th, 2013 ::

Build your brand, grow your businessOf course you know that your company’s brand is about more than your name, logo and personality.  Once you have those nailed down, here are 6 other simple ways to build and strengthen your brand:

Tell a story

Think about what makes you different from everyone else; if you’re not 100% sure, ask your clients why they work with you or buy your products. Build a story around your uniqueness and weave it into your communications.

Build a community

Talk to your online and offline audience. Find out how they’re doing, what they want, and what they need. Empower them to contribute – with ideas, feedback, guest blog posts, photos, etc. Give them a shout-out (with their permission, of course) on social media or in your newsletter.

Provide a great experience

Elevate your clients’ interaction with you and your company across the board. Build a product that is easier to use and provides better value than the competition. Continually keep clients up-to-date on project progress. Host an annual party – a BBQ, bowling afternoon, brunch. Follow up a month after the sale to see if they need anything or have any questions.

Keep promises

Because customer service is so often ignored, especially by large companies, one of the best ways to grow your business is by doing what you say you’ll do. Happy clients will spread the word about you, especially if you go above and beyond expectations.

Take a stand

Whole Foods sells sustainable, organic, all-natural foods. Nordstrom prides itself on exceptional customer service. Apple designs products that are user-friendly and stylish. Decide what your brand stands for, whether it’s more reliable products, faster turnaround, or more personal service.

Be honest

Lying is the fastest way to erode trust and damage credibility. We all make mistakes, big and small, so when you do mess up, be honest about it – and then do everything you can to fix it as quickly as possible, whether it’s providing a refund, replacement product, or free service.

What are your favorite brands, and why? How do you try to emulate them?

Image courtesy of mymagneticblog.com

5 Storytelling Elements That Will Improve Your Marketing

November 20th, 2012 ::

BooksStorytelling is a really important way to connect with your audience – it is at the heart of families, communities and cultures around the world. Storytelling will help you develop emotional connections and build relationships.

My favorite ad campaign of all time was created by K-Mart. I believe it ran during the 1992 Winter Olympic Games in Albertville, France, which just proves the power of a good story – it sticks with you, even 20 years later.

In this campaign, K-Mart ran a new ad every night in which a middle-aged man wandered through a K-Mart calling, “Valerie?”  He’d always appear in a different department, and he’d always be looking for Valerie. I couldn’t wait til the Closing Ceremonies, as I fervently hoped he’d find Valerie. After all, he’d just spent 2 weeks looking for her every night on my TV screen!

A friend of mine, Khris Baxter, has been a screenwriter for more than 20 years. If you’d like to integrate storytelling into your marketing strategy, follow his 5 tips to ensure you make an impact:

Passion –Your story must be appealing, personal and original. If you want it to be  important to your audience, it needs to be important to you.

Former Speaker of the House Tip O’Neill used to ask local Democratic committees to host his fundraising events at a place of local significance. He would open his remarks with what that local place and its history meant to him. This homage to a place of local sentiment created a rapport that made people open their wallets and donate to the party.

Hero – Every story needs a hero in order to earn audience buy-in. If that hero is an underdog, all the better. People love to root for the underdog.

Ronald Reagan used heroes to make abstract or difficult concepts concrete. Reagan would point to an “American Hero” placed at the edge of the Congressional Gallery who exemplified an issue’s human face: a single mother without health care, or a wounded veteran.

Antagonist – What is the threat faced by your hero? For a doctor, the threat is disease. For passengers aboard the Titanic, it’s the onrushing and frigid seas.

In the stellar 1984 Apple Super Bowl commercial, the antagonist was IBM (the PC).

Awareness – What did the hero learn? What’s that Eureka moment when the hero knew what he had to do?

Dr. Alexander Fleming discovered a mold that had blown into one of his petri dishes. He was looking for a way to kill germs. He had tried for ten years, and overnight, the winds brought him the answer in the form of a spore that settled in the uncovered dish and grew to become a colony that eradicated the deadly staph colonies within the dish. That was his Eureka moment, even though it took another decade to figure out how to produce penicillin in mass quantities. Fleming was knighted and won the Nobel Prize in medicine.

Transformation –This is the point at which your hero emerges victorious. He learned something, or he overcame a challenge.

As ever-quotable Winston Churchill once said, “If you’re going through hell, keep going.”

By the way, our friend in K-Mart never did find Valerie.

Image courtesy of revolutionbooksnyc.org