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Posts Tagged ‘website design’


How Consumers Are Using Tablets—and Why You Should Care

May 28th, 2012 ::

By Rieva Lesonsky

Remember when tablet computers first hit the market and experts predicted waves of consumers researching products and shopping in-store on the devices? That hasn’t quite panned out, but two recent studies offer insights into how and where consumers are using the devices.

In spite of their portability, a recent study by Viacom reported in eMarketer found tablet computers being used inside the home 74 percent of the time. Considering that the biggest use so far of the devices is for entertainment—playing games or watching videos—that makes a lot of sense. More than 90 percent of users used their tablets in the living room or bedroom. However, three-fourths used them in a home office.

When they weren’t at home, the most common place for consumers to use tablets was the airport or on an airplane. Just 36 percent used tablets in stores.

What do these figures mean for you? Clearly, consumers aren’t lugging tablets to stores to compare prices of products—they’re doing that on their smartphones. In other words, instead of being a quick price-comparison device, tablets are being used for more leisurely browsing at home, including researching products before shoppers head out to stores.

If you own a store or ecommerce site and haven’t yet developed a tablet-friendly strategy for your business, a new study by Adobe may convince you to get moving. The study, reported in TabTimes, found that tablets already generate more Web traffic than smartphones, and are rapidly catching up to PCs. Adobe predicts tablets will surpass smartphones in terms of Web traffic by early 2013.

The number of visits to websites from tablets more than tripled in 2011, and Adobe found that Web browsing on tablets is growing 10 times faster than smartphones. By 2014, Adobe predicts that tablet browsing could account for 10 percent of all website traffic.

While PCs still predominate in terms of Web visits (users are still three times more likely to visit websites through the PC than through the tablet), Adobe says this is most likely due to the fact that PCs still outnumber tablets in the market. As the adoption of tablets grows, we’ll see more and more Web traffic through tablet devices.

Image by Flickr user Kathleen Murtagh (Creative Commons)

 

 

How to Reach Today’s Luxury Customer

April 9th, 2012 ::

By Rieva Lesonsky

Are you marketing to luxury customers? Then you’ll want to know the latest American Express Business Insights data on what luxury consumers are doing and spending. Here’s some of what American Express reports:

Flash sales stimulate buying: Online discount luxury shopping sites such as Gilt Groupe have stimulated consumers’ appetites for luxury fashion. In 2010 flash sale spending increased by 92 percent over the prior year. In 2011, there was still growth of 21 percent in flash sale spending—but customers are spending more on full-priced luxury items.

Full-price spending grows: Full-priced online luxury websites accounted for 25 percent of luxury shoppers’ spending in 2011, up from 20 percent in 2010. Leading the pack were Gen Y consumers, who aren’t limiting themselves to discounted luxury but are willing to pay full price.

Gen Y spending on luxury: Gen Y consumers increased their spending on premium luxury fashion by 33 percent in 2011 compared to 2010. Although they represent the smallest group of luxury consumers today, Gen Y’s spending in full-priced online luxury retail grew more than any other group’s, increasing by 31 percent in 2011 over the year prior, compared to Gen X at 23 percent, Boomers at 19 percent and Seniors at 6 percent for the same period. Gen Y also led luxury spending among all groups in specific retail categories such as jewelry, with an increase of 27 percent for 2011 as compared to Gen X and Boomers, which increased 2 percent and 4 percent, respectively, and seniors, whose jewelry spending dropped by 3 percent in 2011.

Seniors go online for bargains: While Gen Y shoppers have moved on from discount online luxury fashion to full-priced online luxury retail, seniors are increasingly flocking to luxury flash sales. This age group led all others in spending growth for online luxury flash sale websites during 2011 at 28 percent, followed by Gen Y at 19 percent, Gen X at 12 percent and Boomers at 9 percent. In contrast, seniors are less likely to go into brick and mortar luxury retailers, where their spending dropped by 1 percent in 2011.

How can your business take advantage of these trends?

Diversify your sales channels. With even seniors less likely to frequent brick and mortar stores, physical locations are likely to become a less important outlet in the coming years. Make sure your ecommerce component is robust by optimizing your site for mobile use on smartphones and tablets, and adding features such as live chat, videos and detailed 360-degree photos of items, and product reviews.

Be open to new markets. If you focus on full-priced luxury products, you may have assumed Gen Y wasn’t your market. Similarly, online flash sale retailers may be surprised to see seniors coming on board. As your target market evolves, be ready to adjust your marketing methods, product offerings and other factors to suit the new breed of customers and how they like to shop.

Listen and learn. Use social media, reviews and other customer feedback to listen in on what customers are saying about your business, your stores, your website and your products. Tailor your product mix and make other changes needed to suit what they want.

Image by Flickr user Mauro Cateb (Creative Commons)

 

How to Boost Your Ecommerce Sales With Curation

March 28th, 2012 ::

By Rieva Lesonsky

If you think your ecommerce business can’t possibly compete against the big companies with thousands of SKUs in stock, think again.  Some new data suggests that in a world of information overload and too many choices, offering limited selection may actually help ecommerce sites sell more.

The concept is called curation, and essentially, it means editing down the options available to shoppers and presenting them in a simple-to-understand way so customers don’t get overwhelmed. Think of a curated ecommerce site like a chic boutique or specialty shop where helpful salespeople stand ready to help the customer hone in on the exact product that’s perfect for him or her.

Big ecommerce sites use some forms of curation, of course. For instance, sites like Amazon and Netflix use automated recommendation systems to suggest products based on a customer’s past purchase and browsing history. And sites like Zappos and LandsEnd.com enable customers to sort items by size, color, material and dozens of other ways. But eMarketer notes there’s also been a rise in sites that, instead of relying on algorithms to sort and categorize merchandise, actually offer hand-picked selections of products, and sell fewer products instead of more.

“There will always be a place for comprehensive, multicategory retail sites,” Krista Garcia, eMarketer analyst, said in the article, “but fine-tuned collections enhanced by personal touches also perform a necessary function in the ecommerce ecosystem.”

A study of ecommerce sites by the e-tailing group in the fourth quarter of 2011 found curated ecommerce was growing in popularity. Here’s what curation tactics were most often used by e-tailers:

  • Organizing products into branded sections: 89 percent
  • Offering channel/merchant exclusives: 83 percent
  • Providing guides or how/to information: 74 percent
  • Grouping products by themes: 64 percent
  • Providing guides or how/to information on product pages: 48 percent
  • Offering automatic reordering or a gift of the month: 20 percent

Usage of all of these tactics had increased since the fourth quarter of 2010.

Garcia points out that it doesn’t matter how many products your website offers—if customers can’t find what they’re looking for, they will leave empty-handed. Curation makes it easier for consumers to find what they’re looking for, increasing the chances that they will buy.

How do you—or could you—use curation to help your ecommerce site grow?

Image by Flickr user Elvert Barnes (Creative Commons)

 

 

 

 

 

 

What Is Solid Cactus and How Can It Help Your Business?

March 8th, 2012 ::

By Scott Sanfilippo
 
Solid Cactus is a “total solutions provider” which in a nutshell means we do everything for an ecommerce store owner except pack and ship their orders.

Entrepreneurs looking to start an online business come to us to develop not only a great looking and converting eCommerce store, but also a plan to help them grow and become successful in their online venture.

We start out by discussing the client’s goals and long term vision. We then provide them with a solution on a platform they can grow with and a store with the features they need to get started. As their business grows, we continue to work with them on tweaking their store, adding new features, and proposing a marketing plan.

Our team of Internet marketing pros works with the client to create and manage pay-per-click advertising campaigns, search engine optimization plans, social media management and other ways to drive traffic to the store.

Once the traffic is there, we offer the business owner assistance with customer service and administrative tasks by introducing them to our call center team. The call center offers affordable outsourced customer service solutions that include answering phones, replying to email, taking orders, live chat and more.

I’m very proud of the fact that we have built the complete package of services for our customers that makes us a true one-shop-stop for ecommerce store owners.  No other developer offers the complete suite of services that we offer giving our clients a single point of contact for all their needs as their businesses grow.

Solid Cactus: An Entrepreneurial Success

Way back in 1994, my partner and I started one of the first ecommerce stores selling ferret supplies!  Back then the Internet was very new and the concept of shopping online wasn’t taken very seriously.  But we had the foresight to see that ordering from a computer was going to be the new way of doing business, so we embraced it and moved forward with launching an online store.

We built that business up by grass-roots marketing, educating people on the Internet and how easy it was to shop from home, and it stuck.

As our sales grew year over year, we expanded into other product lines and other ecommerce stores – 39 in total. We because one of the Internet’s true success stories and garnered a lot of press in major publications like the Wall Street Journal, Entrepreneur Magazine and USA Today, and our story was told in college classes all over the country.

As word of TheFerretStore.com began to spread, we were getting a lot of calls from people wanting advice on how to start their own online store and calls from people looking for help growing their existing stores.

Realizing there was a need for a service like this, we launched what we called Solid Cactus.  It started out as a company that built eCommerce websites for other entrepreneurs. Word of our services quickly began to spread and we started adding people to our original group of three employees.

In 2006, we ended up selling TheFerretStore.com and our other ecommerce stores in order to concentrate on growing Solid Cactus.  In the ensuing years we added Internet marketing and call center services to our suite of products and were named one of the “Best Places to Work” in Pennsylvania for three consecutive years.

We were acquired by Web.com in April 2009 and since then we have continued to grow, expand our product offerings and make me proud of the little company we started 11 years ago.

What Small Business Need Does Solid Cactus Serve?

Solid Cactus was founded based on the principle of helping other small businesses become successful online.  I am proud to look back at some true success stories – businesses that came to us in the beginning with an idea of selling X product online and today are in the Internet Retailer Top 500.

We serve a unique niche of ecommerce store owners.  Store owners who are passionate, driven and in this for the long haul. They know that by coming to Solid Cactus with their business plan, we will provide them with a solution – and a path for success – that they can afford.

Someone signing on with us knows that we will be there for them every step of the way as their business grows and the marketplace changes. A lot of companies say they do that, but we have a team of 150 people here who take our customers’ success very seriously and take great pride in knowing that what they are doing today will make that customer a big success tomorrow.

3 Marketing Tips for Small Businesses

1.           Be patient.  As much as we like instant gratification, the Internet isn’t the Field of Dreams. Just because your launch an ecommerce website today doesn’t mean you’ll get 50 orders tomorrow. It takes time to build up good organic search engine rankings and tweak pay-per-click advertising so it brings traffic that converts.  Just because the orders aren’t coming in fast and furious right after launch doesn’t mean you give up hope.  Marketing is a series of experiments and it takes some testing to determine what works and what doesn’t.  Give it time, and good marketing will pay off!

2.           Embrace social media.  I hear a lot of store owners say they don’t have the time to be on Facebook and Twitter.  Social media is a great place to get free advertising for your business by building a community of fans who love your products and services and will share their opinions on them with other users within their circles.  Social Media is the new form of word of mouth advertising and every store owner should be engaging with their customers and fans on a daily basis.

3.           Watch your ROI. You’re going to spend a good deal of money on pay-per-click advertising to attract customers to your store.  Don’t get caught spending more money than you’re bringing in. Advertising should have a positive ROI (return on investment) and there are plenty of tools out there to determine if you’re getting the best bang for your buck with your advertising.  I’ve seen many people burn through money on PPC ads and have little to no ROI.  If you’re one of those people or if you don’t know if your marketing is generating a positive ROI – get professional help!  Hire a company like Solid Cactus to manage your PPC campaigns – they’re trained on getting you the positive ROI you need to make your bottom line look as good as it can be.

Scott Sanfilippo is regarded as an ecommerce pioneer, having launched one of the first online stores in 1994.  In 2001 he co-founded Solid Cactus – a total ecommerce solutions provider – and led the company until its acquisition by Web.com in 2009.  Scott currently provides strategy and advice to Solid Cactus’ high GMV clients.  When he’s not hanging out on Facebook, he’s writing about ecommerce and life as a curmudgeon in his blog at http://www.scottsanfilippo.com.

 

What Matters Most on Your Business Website?

March 5th, 2012 ::

By Rieva Lesonsky

Are you redesigning your small business’s website, or launching a new website for your company? Then you should know some crucial information about what elements of your website are most important to customers.

A recent study conducted by researchers at the Missouri University of Science and Technology and reported by Business News Daily found that overall, your website has a mere 2.6 seconds to make a good impression on users. The study used eye-tracking software to see how long it took users to hone in on one part of the site, which parts attracted their attention first and how long they spent scanning each element.

Researchers Hong Sheng, an assistant professor of business and information technology at Missouri S&T, and and Sirjana Dahal, a graduate degree holder at the school, monitored how participants’ eyes moved as they looked at websites. They then analyzed how long participants spent looking at on particular elements of web pages, including the logo, menu, images and icons related to social media tools.

Here’s what areas of the website got the most attention and were deemed most important to users:

• The logo. Users spent an average of 6.48 seconds looking at this area before looking elsewhere.

• The main navigation menu. This was a close second to the logo; users spent an average of 6.44 seconds looking at the menu.

• The search box. Users spent slightly more than 6 seconds here.

• Social networking icons. Links to sites such as Facebook and Twitter attracted users’ attention for an average of 5.95 seconds.

• The site’s main image. Users spent an average of 5.94 seconds looking at the dominant image on the page.

• Written content. Users spent about 5.59 seconds scanning this.

• The bottom of the website: Users spent an average of 5.25 seconds here.

Researchers also found that “pleasant colors” on a Web page created a good impression with users, although they didn’t specify which colors were considered pleasant.

What’s the takeaway for your business? “As more people use the Internet to search for information, a user’s first impressions of a website can determine whether that user forms a favorable or unfavorable view of that organization,” Sheng told Business News Daily. Make sure that your logo, menu, images and content all work together to create a favorable impression and keep users on your website.

Image by Flickr user Miranda Granche (Creative Commons)

5 Website Mistakes to Avoid – and How to Fix Them

October 11th, 2011 ::

Because I write and edit website content on a regular basis, I am constantly running into common mistakes that everyone – small businesses, high-tech startups and well-established mid-sized companies – regularly makes.  Here are the top five I see most often, along with how to fix them:

1. Keywords mushed into the content

When I write website content, I add the keywords a company wants to use for SEO once the content has been approved.  I simply replace words and terms that are already there with the ones that the search engines will reward, but I always, always, always focus on readability.

If you just mush as many keywords as you can into the content with no thought about keeping the flow natural and sentences readable, you will make the content so hard to read that it’ll actually end up sounding fake and forced.

2. The “About Us” page is not about you

The About Us page should delve deeply into your company and go beyond what you do, rather than regurgitating the benefits and features of your products and services.  What is your philosophy? How do you do what you do?  How are you different from competitors?

You also want to briefly introduce the people who matter – the founders, the company leadership, your advisors.  Their bios should be short and friendly.  List their role at the company and a brief background that illustrates their expertise and experience.  I also like to include some personal stuff to make them more approachable and “real.”

3. Auto-play audio or video

When you arrive at a website for the first time, do you like to be accosted by auto-play audio and video?  Me neither.  The worst is when you can’t even find the “stop” button and you have to scramble to turn down the volume.

Think carefully about adding an auto-play feature, as it is basically the equivalent of a salesperson who won’t shut up glomming onto you as soon as you walk through the door.  No one likes to have something forced on them. Add your audio or video, but give your site visitors the option of listening to or watching it.

4. Hard-to-find contact info

There is no reason your contact information should be hidden.  If you have a home office, get a post office box, but you should have your mailing address, phone number and email visibly displayed on your site.

5. Confusing site navigation

It should be super easy for your website visitors to not only find what they are looking for on you site, but also find their way back to where they started.  Leave breadcrumbs scattered around by hyperlinking your logo to the home page and adding a home page button on each page.  But also make sure that when they enter your services or products sections, it is easy for them to start their search over again.

Image by Flickr user Paul Downey (Creative Commons)

Writing Web Content That Works: It’s About Your Visitors — Not You!

July 12th, 2011 ::

By Rick Sloboda

Are you self-centric? Your Web content might be, and that’s bad for business. To engage visitors and turn them into customers, you need to appeal to their self-interest, not yours. Think about it: When people get to your website, do they really care about your company? Probably not. Prospects, however, certainly care about what you can do for them.

There are two common culprits of self-centric, or company-centric, content:

1. The Writer With a Big Ego. You hire a copywriter who has little regard for your audience or even your business. He’s mainly writing to impress himself, and maybe his colleagues. Delectable prose might turn them on and possibly win a marketing firm an award, but you don’t want to overlook the purpose of your Web content: to get people to take action, be it sign up for a newsletter, contact you or buy a product.

2. The Business Owner Who Can String Words Together. You can write — great! But, as a business owner, what you want to say and what your audience needs to hear can be very different. For instance, your vision, mission and value statements probably make you feel warm and fuzzy all over, but imposing them on your visitors won’t spur them to take action. These documents belong in offices, boardrooms and manuals, not on your website. Visitors need and want information on your product or service offerings, and reasons to choose you over your competitors.

Getting Your Web Content Right

To engage visitors and turn them into customers, your web content must tap into basic human needs and appeal to people’s emotions. Benefits can do that. Why? Because website visitors don’t buy products or services; they invest in what the products or services will do for them.

  •  What’s a feature? A descriptive fact — what the product or service is or has.
  • What’s a benefit? What the product does.

So a benefit is what the customer gains as a result of the feature. If written well, benefits provide compelling reasons the visitor should purchase the product or service. Also, benefit-driven Web content is naturally more visitor-centric than feature-driven Web content.

For people to take action, they need to care. Visitor-centric, benefit-driven content tells prospects why they should care, and gets them to act. So should your website content.

Rick Sloboda is a Web Content Writer at Webcopyplus, which helps designers and businesses boost online traffic, leads and sales with optimized Web content. He speaks at Web-related events, serves as a consultant, and conducts Web content studies with organizations including Yale University. Clients include Scotia Bank and AT&T. Connect with Rick on Twitter.

Image by Flickr user juhansonin (Creative Commons)

Small Biz Resource Tip: Usabilla

June 20th, 2011 ::

Usabilla

Testing out a new product or service before it goes to market should always be a part of any entrepreneurs’ business plan, but when it comes to building an effective website, the process can seem overwhelming. Besides asking friends and business associates to “take a look” at your new site, a better option might be conducting usability testing to see what works and what doesn’t. Usabilla offers online remote usability testing at any stage in your design process and can survey visitors on such questions as “Where do you click for details?” “Click on the items that draw your attention” and “Where do you click to buy this product?” Usability tests can help you maximize the potential of your site and make changes where needed.

9 Reasons to Choose Network Solutions

February 4th, 2011 ::

Every company today, no matter their size and or industry, must have a visible online presence if they want to grow.  You need a website that is optimized for search, has e-commerce capabilities, and has tight security to protect customer information.  You need a mobile website so people who are using their smartphones to conduct research online can find you.  You need a blog and social media integration.

Choosing a company to host, design and support your website can be a nerve-wracking decision.

You could choose a company based on their celebrity spokesperson.

You could choose one based on how cute their mascot is.

You could choose one by playing eeny-meeny-miny-moe.

Or, you could choose a company that has been doing this for years, that you can trust, that delivers value, that resolves issues quickly, and that can support your online marketing efforts.

Here’s why you should choose Network Solutions:

Everything is under one roof. No need to use a handful of Web and online service providers.  Network Solutions offers e-mail hosting; Web hosting, design, and support; e-commerce hosting and design; merchant accounts; SSL certificates; graphic design services; online marketing services; and mobile website design and hosting.  In other words, if you need it in order to have a successful online presence, Network Solutions offers it.

Their website is easy to navigate.  Some e-commerce websites are so cluttered with information and graphics that you can’t find what you’re looking for.  Network Solutions has made it easy to find exactly what you need, and they clearly explain the benefits and features of their products.

Ordering is a snap. On some e-commerce sites, you can barely place your order because so many new products are thrown at you on the checkout page.  Not at Network Solutions!  They don’t want to confuse you; they want to help you and make you happy.

They are innovative. Network Solutions is continually tweaking their products and services and rolling out new ones, like the .ASIA domain extension, goMobi™ mobile website builder, and a new domain validation SSL certificate called the nsProtect™ Secure Xpress Certificate.

They provide great customer service. The reps are friendly, helpful, and able to answer questions or solve issues quickly, whether by e-mail or phone.

They continually offer great promotions.  Not only is Network Solutions’ pricing competitive, but they run special promotions all the time.  Right now, for instance, the domain validation SSL certificate is 40% off and annual hosting packages are 50% off.

They understand small businesses. Together with the University of Maryland’s Robert H. Smith School of Business, Network Solutions created the Small Business Success Index to measure how small businesses view their capital management, marketing and innovation, human capital, customer service, IT deployment, and compliance.  The latest study can be accessed via the Small Business Success Index website.

They are a great resource for small businesses. Trying to figure out how to run your business, use social media and grow?  Through this blog, their main blog, and their Women Grow Business blog, Network Solutions provides small businesses owner with the latest information, resources, tips and trends.

They offer a vetted list of vendors and resources for small businesses. Need financing, help setting up an LLC, a CRM, or someone to write your business plan?  Check out their list of partners.

They also clearly have a great sense of humor.  You will smile, and probably laugh out loud, when you watch this Network Solutions parodyvideo  http://bit.ly/gogranny

From the GrowSmartBiz Conference: Proven Strategies to Convert Web Visitors into Customers

November 17th, 2010 ::

One of my favorite sessions at the GrowSmartBiz Conference on November 5 was a Technology Track panel discussion that offered valuable, no-nonsense ways to convert Web visitors into customers.  Thanks to Jennifer Shaheen, President of the Technology Therapy Group, Melinda Emerson, the Small Biz Lady, and Walt Rivenbank, VP of the Mobility Applications Consulting group at AT&T for such great information!

Their strategies are fairly easy to implement, but they will require some time.  Here’s what to do:

1. Check Google Analytics to find out whether your Web visitors are staying.

If you don’t have an account yet, get sign up for one today (it’s free, natch).  One of the things Google Analytics looks at is your website’s bounce rate.  If people are visiting your website but not staying long and not moving from one page to the next, it’s not good.  It means you are probably not supplying them with the information they are looking for and you are definitely not converting them into leads, let alone customers.   It also means you need to update your website.

2. Have a clear call-to-action (CTA).

Update your website by offering a consultation, white paper, how-to guide—anything that is both educational and valuable.  As Melinda Emerson, the Small Biz Lady, said, “Give away your best stuff.”  But you’re not giving away anything for free!  Before they get that free consultation or white paper, ask them for their name and e-mail address.  Your web designer/programmer can help you set this up.

3. Be sure your CTA is easy to find.

Don’t hide your CTAs!  Add them to every page in the form of a big button that is hard to miss (it need not be a garish eyesore, just prominent).  If you have a shopping cart, make it a really big button that is easy to click on.

4. You have 7 seconds to convince your Web visitors to stay.

Your website is your home base and most visible online presence.  Because you only have 7 seconds to grab the attention of your Web visitors, your home page must be especially well-written.  As you are writing—or re-writing—your website content, also keep in mind that your website is not a book—people do not read it from beginning to end.

5. No handouts.

When you give a presentation or workshop, do not hand out information that elaborates on your topic.  Instead, ask attendees to visit you online at your website, Facebook page, or Twitter account to receive some great information that they will find useful (really sell it!).  You can, however, give them a one-sheet (a one-page brochure) that acts as a CTA.  It should only include some information to pique their interest.  Your goal is to get them onto your website or connected to you via social media so you can continue to engage with them and convert them into customers.

Photo Courtesy Shashi Bellamkonda