UMD
Dr. P.K. Kannan
Associate Professor,
Director,
Center for Excellence in Service
Robert H. Smith School of Business
3461 Van Munching Hall
University of Maryland
College Park, MD 20742
P. K. Kannan is Associate Professor of Marketing at the Robert H.Smith School of Business at the University of Maryland. He is the Director for the Center of Excellence in Service. His current research stream focuses on new product/service development, design and pricing digital products and product lines, marketing and product development on the Internet, e-service, and customer relationship management (CRM)and customer loyalty. He has received several grants from National Science Foundation (NSF), Mellon Foundation, SAIC, and PricewaterhouseCoopers for his work in this area and research papers have been published in Marketing Science, Management Science, Journal of Marketing Research, and Communications of the ACM. His research has also won the prestigious John Little Best Paper Award (2008) and the INFORMS Society for Marketing Science Practice Prize Award (2007). His research has also been selected as a finalist for the Paul Green Award (2008). Dr. Kannan was a panelist in the NSF Workshop on Research Priorities in e-Commerce (1998) and a Fellow of the AMA Consortium on e-Commerce (2001).
Dr. Kannan serves on the editorial boards of the Marketing Science, Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Service Research, and International Journal of Electronic Commerce. Dr. Kannan has served as the Chair for the American Marketing Association SIG on Marketing Research.
His teaching interests include customer relationship management, new product development, Internet retailing and pricing and marketing models/research. He has taught these courses in executive programs for Black & Decker, Home Depot, ARINC, McCormick, and Northrup Grumman. He has corporate experience with Tata Engineering and Ingersoll-Rand and has consulted for companies such as Frito-Lay, Pepsi Co, Giant Food, Black and Decker, SAIC, Fannie Mae, and IBMAbout the Robert H.Smith School of Business.
The Smith School’s strengths in both academics and research are reflected in its rankings and other accolades. The Financial Times ranks the school’s full-time MBA program #18 in the U.S. and the PhD program #6. The school’s part-time MBA program is also ranked among the nation’s best and is annually rated #1 in the Washington, D.C. – Baltimore region by U.S. News & World Report.
About the Center for Excellence in Customer Service
The Center for Excellence in Service (CES) is dedicated to providing business leaders and academics with the latest knowledge in service strategy and research with a focus on information technology.
The University of Maryland’s Robert H. Smith School of Business is an internationally recognized leader in management education and research. The Smith School offers innovative academic programs (BS,MBA, Executive MBA, MS, and PhD) as well as comprehensive services for students, employers, alumni, and business, government and non-profit organizations. The Smith School has become one of the world’s leading business schools in transforming its curriculum to reflect the needs of leadership for a global economy powered by technology and entrepreneurship. Smith students learn how to apply information technology to create innovation and drive business growth, while the school’s world-renowned faculty create new management knowledge and identify leading business practices for today’s networked world.
University of Maryland Contact
Carrie Handwerker
Public Relations Associate
Office of External Strategy, Marketing Communications
Robert H. Smith School of Business
3570-C Van Munching Hall
University of Maryland
College Park, MD 20742-1815
(301) 405-5833 TEL
(301) 613-6356 MOBILE
(301) 314-7973 FAX
chand@rhsmith.umd.edu
