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4.x to 7.x Free Software Upgrade FAQs

Software Upgrade FAQs (81)

Why am I being offered a Free Software Upgrade?
What features will be different between my current version 4 store and my new version 7 store?
What are the features of the new version 7 platform?
Is personalization on products supported?
Is Warehouse/Drop Shipping supported?
I purchased an SSL for my version 4.x site. Will it work for my version 7.x site?
How do I access my new e-mailboxes?
Does version 7 support multiple pictures for products to display different variations?
Can I make changes to my old version 4 store during the Free Software Upgrade?
A third party designed my E-Commerce store. Will it still work on the version 7 platform?
Are there any impacts to my search engine optimization?
During the Free Software Upgrade, all my emails are being sent to my admin email box. Why is this?
How are orders migrated? Will any of my orders change statuses?
How can I create new e-mailboxes during the Free Software Upgrade?
How can I pay for my new version 7 store?
How can I setup a domain alias in Version 7?
How do I access my current version 4 store during the Free Software Upgrade?
How do I access my new version 7 store?
How do I change the passwords for my new e-mailboxes?
How do I download my existing e-mail content?
How do I edit my CSS?
How do I generate a thumbnail for my product?
How do I know when my new version 7 store has been created?
How do I know who manages my DNS?
How do I turn off the "Powered by Network Solutions" at the bottom of my storefront?
How do I use my new Network Solutions Account Manager?
How is tax calculated in version 7?
How long do I have to test my new version 7 store before it goes live?
How many manufacturers can I have in version 7?
How many warehouses can I have in version 7?
How will I be billed during the Free Software Upgrade period?
How will the new FTP system work?
I already have a Network Solutions Account, will my new version 7 store be put in that same account?
I have custom HTML pages that I use for the front end of my site. Will these pages transfer to version 7?
I manage my own DNS – what do I need to do as part of the Free Software Upgrade?
I need to make adjustments to pricing for a large number of products. How would I accomplish this in version 7?
I use Constant Contact for newsletters. Is it supported?
I use Dataport on a regular basis but it is not supported in version 7. What will I use in version 7 instead?
I used the default product layout from 4.x and want to use a similar layout in 7.x. How do I recreate it?
I'm having trouble with my email password for my version 7 store. What should I do
Is Monsterbooks supported?
Is there a BETA forum where I can ask questions and find answers?
Many of our customers contact us offline and then we purchase goods for them through our site. Will this be supported in version 7?
MonsterCommerce designed my current version 4 site. Will I have to pay to have that same design applied to my new version 7 site?
My automatically generated thumbnail is the same size as my original graphic. How do I adjust the size of my thumbnail?
My store has been migrated and now Google Checkout is not working. What should I do?
Once my version 7 site is available for testing, what steps should I take to make sure everything works properly?
What are the passwords for my new e-mailboxes?
What are you upgrading?
What do I need to do to move my old version 4 store information to my new version 7 store?
What does "Final Software Upgrade Date" mean?
What does "Initial Upgrade Date" mean?
What happens to my e-mail during the Free Software Upgrade?
What is DNS?
What is the Free Software Upgrade?
What is the free software upgrade process?
What limitations exist in version 7 that did not exist in version 4?
What will happen to my Manufacturer series that I have setup in version 4?
Who do I contact for Billing support for my version 4 store?
Who do I contact for billing support for my new version 7 store?
Who do I contact for software upgrade support or for support for my new version 7 store?
Who do I contact for support for my new version 7 store?
Why are my simple variants upgrading to personalization questions?
Why aren't my negative surcharges showing up in the admin panel?
Why can’t I create new e-mailboxes for my new version 7 store during the Free Software Upgrade?
Why can’t I renew my new version 7 store?
Will I need to re-submit my site to MonsterMarketplace?
Will all of my themes upgrade?
Will I receive payment when an order is placed on the version 7.x site?
Will I still receive free software updates for my new version 7.x store?
Will all the data in my current version 4 store be upgraded to my new store?
Will my IP Address change?
Will my current version 4 store still be live during the free software upgrade?
Will the Import/Export function export orders with product information?
Will the MC Newsletter be supported in version 7?
Will the changes that I make to the design and layout of my new version 7.x site be overwritten during the Final Upgrade process?
Will version 7 allow me to 'Hide' the handling fee within the shipping cost?
Will my short description from my v4.x site be included in the new v7.x site when I am Upgraded?
How do the features compare between 4.x and 7.x?
How do I sign up to upgrade?
4.x End of Life FAQ