Content Recovery - Required Information

Our Content Recovery service, provided by our MyTime Support™ Team, is available to assist you with recovering content from your expired hosting package.

In order to complete the service, we must receive information on the following:

• The current hosting package to which the recovered site should be restored
• Whether or not a database must also be recovered
• A listing of email addresses, if they need to be recovered

Content Recovery - Service Details

Please note the following regarding this service:

• There are limitations on the timeframes for site recovery:
  • If the site to be recovered was using Website Builder, it must have been deleted less than 30 days ago.
  • If the site to be recovered was a custom site, it must have been deleted less than 7 days ago.
• There must be an available hosting package to which the content can be copied.
• All existing content on the destination package will be deleted and overwritten.
• If we are moving email boxes and/or pointing the domain name in addition to content recovery, all products (hosting packages and domain name) need to be on the same account or the accounts must share a common contact (technical or administrative).

Our representatives are available Monday - Friday (9:00 am - 8:00 pm ET) to answer your questions.  You can reach us by calling 888-745-7477.