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Account Manager User Guide

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Email - Manage MessageGuard

Email - Manage MessageGuard

MessageGuard™ is an add-on e-mail subscription service that allows users to send secure encrypted e-mail messages via Microsoft® Outlook or Outlook® Express. To take advantage of MessageGuard®, you must download and install the MessageGuard Outlook plug-in and configure it to work with your MessageGuard subscription.

This section describes basic MessageGuard management functions. For complete details, consult the MessageGuard User Guide.

To download the Message Guard plug-in

1.     Log in to Account Manager

2.     Click on My Email

3.     Click Manage MessageGuard

4.     In the Service Name list, click the name of the e-mailbox to be protected by MessageGuard to view its detail page

5.     In the E-Mailbox detail section, click Download Outlook Plug-In

To install MessageGuard:

1.     On the MessageGuard Overview page, click Use Our Wizard

2.     Alternatively, click View Instructions

To configure MessageGuard

1.     Log in to Account Manager

2.     Click on My Email

3.     Click Manage MessageGuard

4.     Click on a MessageGuard subscription marked Unconfigured

5.     On the MessageGuard Details page, in the e-mail type row, click Configure

6.     Enter the e-mailbox to associate with the MessageGuard subscription

7.     Click Save

To purchase additional MessageGuard subscriptions

1.     Log in to Account Manager

2.     Click on My Email

3.     Click Manage MessageGuard.

4.     Click on a MessageGuard subscription name.

5.     On the MessageGuard Details page, click Purchase Additional Subscriptions.

To renew or auto renew MessageGuard for one e-mailbox

1.     Log in to Account Manager

2.     Click on My Email

3.     Click Manage MessageGuard.

4.     Click on a MessageGuard subscription name.

5.     On the MessageGuard Details page, click Renew Now next to the expiration date.

6.     For Auto Renew, click Turn on. 

7.  To turn off Auto Renew call (866) 908-3450.

To renew or auto renew MessageGuard for multiple e-mailboxes at one time

1.     Log in to Account Manager

2.     Click on My Email

3.     Click Manage MessageGuard.

4.     Click the check boxes next to the e-mailboxes protected by MessageGuard or click Select All check box.

5.     Click Renew at the bottom of the page.

6.     To auto renew these e-mailboxes, click Turn on Auto Renew at the bottom of the page.