Search Support
contact us

Let Us Make it Easy for You. Call 1-877-898-3290 for MyTime Support™. Learn More

Web Hosting Setup Guides

Article Rating: 1 / 5 Votes: 202

FTP Setup Guide

Find my FTP Information:

  1. Go to and click on the Manage Account button located at the upper right hand corner of the screen:

  2. Enter the User ID and password you created during your Web hosting purchase. If you've forgotten your log-in information, please visit:

  3. Click My Hosting Packages:

    Note: If you have multiple packages you may have to click the “Manage” button on the package you wish to connect to before you get to the details screen below.

  4. Click on the Web Hosting Toolbox icon

  5. From the FTP & Content Publishing section click on the FTP Account Manager icon

  6. Your FTP Username can be viewed on this page.  You will be unable to view your FTP Password.  To edit your existing FTP Username/Password select the radio button next to the FTP account and click on the Edit hyperlink.

  7. Enter the new FTP Username/Password and then type a directory name in the Directory textbox if you would like to restrict account access to a specific directory, then click on the Save button

NOTE:  FTP username must contain between 9 to 20 characters, consist of alphanumerical characters and/or underscores and/or percentage)

FTP Passwords must be a minimum of 8 characters, with at least one uppercase letter, one lowercase letter, and one number).  Once your FTP password has been set you will be unable to view your password, please commit your password to memory. 

Decide how you would like to connect with FTP:

In order to start uploading files you will need to already have an FTP program, use our online tools or download an FTP program.

  • Use Network Solutions® online File Publisher:

  • Download a program: Open the search engine of your choice and search for “FTP Client”

We Recommend Filezilla: Click on the link below in order to download FileZilla directly.

Download FileZilla Client

***If you are not using the Network Solutions® online File Publisher***

Connect with your own program and start moving files:

  1. Enter your FTP Server, Username, and Password. Once complete simply click connect or ok on your program.

  1. Find the files on your local computer (usually on the left) that you want to upload and drag and drop files to the /htdocs folder or to the subfolder to which your domain name is assigned to. (On Windows 2008 servers the root folder will be labled "www" and not "htdocs".  If you purchased a Windows hosting package after 9/6/2012 you are on a Windows 2008 server.)

    NOTE:  Depending on your FTP Client you may need to click on the /htdocs or /www folder or subfolder your domain is assigned to.

    Note: Depending on your FTP client or program you will have a view similar to the above.  

FTP Troubleshooting Tips:

1.     Be sure that you have assigned your domain name to the appropriate hosting package.

2.     The root directory for the website is /HTDOCS, this is the default directory where your website must be uploaded.  (On Windows 2008 servers the root folder will be labled "www" and not "htdocs".  If you purchased a Windows hosting package after 9/6/2012 you are on a Windows 2008 server.)

3.     If you have assigned the domain to a subfolder of HTDOCS or WWW be sure to upload your files to your specified folder.

4.     UNIX® based nsHosting™ packages are case sensitive. Be careful when using capital letters in file names.

5.     Make sure your home page is an approved file name. The most common file name for your home page is index.html. 

Let Us Make it Easy for You. Talk to a MyTime Support™ Expert Today. Learn More