Ping is a means of determining whether a specific IP address is accessible. It works by sending a packet to the specified address and waiting for a reply. A ping is used primarily to troubleshoot Internet connections when you are having problems viewing your Web site online.

To perform a ping:

1. Connect to the Internet

2. Open a command prompt

• Windows NT/2000 – Click on Start, select Run, type cmd in the text box, then click on the OK button
• Windows 95/98 – Click on Start, select the MS-DOS icon

3. At the command prompt, type:ping www.yourdomain.com -| 1500

where “yourdomain” is the domain name for your Web site

4. You should see the following response:

C:>ping www.yourdomain.com

 

Pinging www.yourdomain.com [216.219.253.211] with 1500 bytes of data:

 

Reply from 216.219.253.211: bytes=1500 time=140ms TTL=118

 

Reply from 216.219.253.211: bytes=1500 time=120ms TTL=118

 

Reply from 216.219.253.211: bytes=1500 time=101ms TTL=118

 

Reply from 216.219.253.211: bytes=1500 time=130ms TTL=118

 

If you are unable to perform a ping, there could be several reasons including, problems with:

• Your Local network connection
• Your ISP
• Your local reouter
  

To help determine if it’s a routing problem you can perform a Traceroute. For more information, review the article How To Perform A Traceroute How To Perform A Traceroute 

If you successfully perform a ping but still cannot view your Web site online, please contact Network Solutions Technical Support at 1.866.391.HELP to further troubleshoot the problem.

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