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Mail Pro FAQs

Using Webmail (10)

Why Can't I Log into my nsMail Pro Webmail?
Why Can't I Upload My .CSV File in the New Webmail?
Is There a Direct Login for My Webmail?
Why Can't I Log into my Webmail Using IE8?
What Happens to Mail in the Trash Folder?
Why Do I Get a "Warning: Page Has Expired" Message?
Standard Login vs. Secure Login. What Is the Difference?
Setup Your iPhone 3G/3GS
How is nsMail Different From the Competition?
What is an Email Filter?

Troubleshooting (3)

Why Can't I Receive Email Messages?
"Relay Denied" Error Message
Why Can't I Send My Message With an Attachment?

Using POP / IMAP (9)

Do I Have to Download Messages via IMAP to My Computer?
How Do I Enable SMTP Authentication?
Why Can't I Send Mail from My Email Software?
I Am Trying to Setup My POP Settings, But I Can't Access My Email. Why?
How Often Should I Retrieve My New Messages?
Step-by-Step POP Setup Instructions
How do I access a shared calendar in Outlook?
What is POP?
The Differences Between POP and IMAP

Managing Your Mail (5)

How to Change Your nsMail Pro Mailbox Password
How Do I Renew an Emailbox?
How Do I Enable or Disable Auto-Renew?
Am I Close to My Mailbox Quota?
I have nsMail™ Pro But Cannot Get My Calendar to Work with Outlook®. What Am I Doing Wrong?

Using Your Outlook® Plug-in (5)

Why is My Plug-in Not Syncing My Messages, etc.?
Why Doesn't the Plug-in Work after I Upgrade Outlook?
How Can I Install / Re-install the Plug-in?
Why Do Messages in Webmail Appear with Strikethroughs?
What Versions of Outlook Are Supported?

Spam & Best Practices (7)

Is my Email Message at Risk of Being Filtered?
How to Ensure my Email Message Is Not Flagged as Spam
What Does "Sender Reputation" Mean?
Why Are my Contacts Not Receiving Certain Messages?
Where Can I Find More Detailed Industry Guidelines on Spam?
Often Overlooked Causes of Being Blocked
How Does NS Handle Spam & Viruses