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Mail Pro FAQs

Using Webmail (16)

Why Can't I Log into my nsMail Pro Webmail?
How Do I Share My Calendar?
Why Can't I Upload My .CSV File in the New Webmail?
Which Webmail Version Do I Have?
Is There a Direct Login for My Webmail?
Why Can't I Log into my Webmail Using IE8?
How to Add Contacts to Your Webmail
Can I Import My Address Book?
How Do I Setup My Auto Reply?
How Can I Forward My Mail?
How Do I Create New Folders?
What Happens to Mail in the Trash Folder?
How Can I Delete Messages from My Webmail?
Why Do I Get a "Warning: Page Has Expired" Message?
Standard Login vs. Secure Login. What Is the Difference?
Setup Your iPhone 3G/3GS

Troubleshooting (7)

Why Can't I Receive Email Messages?
"Host Cannot Be Found" Error Message
"Relay Denied" Error Message
Why Am I Receiving Duplicate Messages Through POP?
Why Are People Receiving "Bouncebacks" From My Mailbox?
Why Can't I Send My Message With an Attachment?
Why Are My Messages Not Being Sent?

Using POP / IMAP (7)

Do I Have to Download Messages via IMAP to My Computer?
How Do I Enable SMTP Authentication?
Why Can't I Send Mail from My Email Software?
I Am Trying to Setup My POP Settings, But I Can't Access My Email. Why?
How Often Should I Retrieve My New Messages?
Step-by-Step POP Setup Instructions
How do I access a shared calendar in Outlook?

Managing Your Mail (5)

How to Change Your nsMail Pro Mailbox Password
How Do I Renew an Emailbox?
How Do I Enable Auto-Renew?
Am I Close to My Mailbox Quota?
I have nsMail™ Pro But Cannot Get My Calendar to Work with Outlook®. What Am I Doing Wrong?

Using Your Outlook® Plug-in (4)

Why is My Plug-in Not Syncing My Messages, etc.?
Why Doesn't the Plug-in Work after I Upgrade Outlook?
How Can I Install / Re-install the Plug-in?
Why Do Messages in Webmail Appear with Strikethroughs?

Spam & Best Practices (6)

Is my Email Message at Risk of Being Filtered?
How to Ensure my Email Message Is Not Flagged as Spam
What Does "Sender Reputation" Mean?
Why Are my Contacts Not Receiving Certain Messages?
Where Can I Find More Detailed Industry Guidelines on Spam?
Often Overlooked Causes of Being Blocked