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Operations

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Payment Processing

Listed below are the various options you have when processing payments.  Many of these payment processing options are available when you have your payment method set to "Authorize Only".

 

Authorize Only

"Authorize Only" allows the payment gateway to check the submitted credit card for address verification and account standing but does not actually charge the card.  You will have to go to the individual order and complete the charge yourself.

 

Charge

If your payment gateway's credit card processing is set to Authorize-only, you must charge orders using the Charge button to collect the payment.  Authorize-only approves or denies a transaction, allowing you to charge when ready, typically when the order is ready to be shipped.

 

Void

If your payment gateway's credit card processing is set to Authorize-only, you can void orders when needed to cancel the authorization.  If you have already charged the order, you will need to refund the payment to cancel the transaction.  Once the order is voided, you can manually change the order status to Cancelled.

 

Refund

You can use the Refund button if you have already charged an order and need to refund the payment.  If you are refunding the full order amount, please ensure that the correct amount to be refunded is in the Refund Amount field and click the Refund button.  Once the order has been refunded, you can manually change the order status to Cancelled.

 

Partial Refund

You can refund part of an order amount using the Refund button if you have already charged an order and need to refund part of the payment.  Simply enter the amount to be refunded in the Refund Amount field and click the Refund button.